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Has something changed in the last couple of days?

Posted

Since yesterday, I can receive but not send messages. I can send and receive on my phone and the web. "Send" is only broken in TB. When I choose "SEND" it requests my password (which is supposed to be saved and never has asked before, password isn't required to receive emails). I go ahead and enter it. Then error comes up "login to server smtp.suddenlink.net with username *****@suddenlink.net failed." Send will not work. I have: 1. I have Verified SMTP settings with ISP. 2. removed and reinstalled TB (but it did retain my mailbox settings) 3. turned off antivirus and pc/web protect software. 4. removed and reentered outgoing SMTP server info.

What else can I do?

Since yesterday, I can receive but not send messages. I can send and receive on my phone and the web. "Send" is only broken in TB. When I choose "SEND" it requests my password (which is supposed to be saved and never has asked before, password isn't required to receive emails). I go ahead and enter it. Then error comes up "login to server smtp.suddenlink.net with username *****@suddenlink.net failed." Send will not work. I have: 1. I have Verified SMTP settings with ISP. 2. removed and reinstalled TB (but it did retain my mailbox settings) 3. turned off antivirus and pc/web protect software. 4. removed and reentered outgoing SMTP server info. What else can I do?

Chosen solution

OK, here's what I figured out. Since I have 3 accounts in Suddenlink, each having their own outgoing server info, once I deleted all but the one I was working with, and made the changes above, it worked! Then I re-added the other two with your above settings and they also work. Thank you so much!

Requested Info: (probably not needed since it is working)

 Application Basics
   Name: Thunderbird
   Version: 60.8.0
   Build ID: 20190703133823
   Update Channel: release
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:60.0) Gecko/20100101 Thunderbird/60.8.0
   OS: Windows_NT 10.0
   Multiprocess Windows: 0/0 (Disabled)
   Web Content Processes:
   Stylo: content = true (enabled by default), chrome = true (enabled by default)
   Enterprise Policies:
   Google Location Service Key: Missing
   Google SafeBrowsing Key: Missing
   Mozilla Location Service Key: Missing
   Safe Mode: false
 Mail and News Accounts
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
   account3:
     INCOMING: account3, , (pop3) pop.suddenlink.net:110, plain, passwordCleartext
     OUTGOING: , smtp.suddenlink.net:465, SSL, passwordCleartext, true
   account4:
     INCOMING: account4, , (im) prpl-gtalk, plain, 0
     OUTGOING: , smtp.suddenlink.net:465, SSL, passwordCleartext, true

  
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     WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000abcf)

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  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.100 Safari/537.36

More Information

christ1
  • Top 25 Contributor
2154 solutions 15733 answers

If this problem started last Friday then the problem is most likely that Suddenlink has stopped supporting SMTP server on port 587.

Resolution is to change the values in Thunderbird. Highlight the email account - click on "View Settings for this Account" - Edit SMTP Server. Change the Connection Security to SSL/TSL. Port should now be 465, connection security now SSL/TLS and authentication method now Normal Password. Press okay, press okay and retry.

If this problem started last Friday then the problem is most likely that Suddenlink has stopped supporting SMTP server on port 587. Resolution is to change the values in Thunderbird. Highlight the email account - click on "View Settings for this Account" - Edit SMTP Server. Change the Connection Security to SSL/TSL. Port should now be 465, connection security now SSL/TLS and authentication method now Normal Password. Press okay, press okay and retry.
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Question owner

Before posting, I verified that Suddenlink had not changed any thing, including smtp port 587 with their technician. We reviewed all smtp settings and they were correct. That being said, I couldn't resist trying what you said. I changed to SSL/TLS and it automatically chose port 465. Sadly, this did not work.

( Thank you tho.
Before posting, I verified that Suddenlink had not changed any thing, including smtp port 587 with their technician. We reviewed all smtp settings and they were correct. That being said, I couldn't resist trying what you said. I changed to SSL/TLS and it automatically chose port 465. Sadly, this did not work. :( Thank you tho.
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Toad-Hall
  • Top 10 Contributor
1740 solutions 11651 answers

re : I changed to SSL/TLS and it automatically chose port 465. But did you also select Authentication Method: 'Normal Password' ?

After changing the server settings for the Outgoing server and 'OK' everything, did you restart Thunderbird and then attempt to send?

re : I changed to SSL/TLS and it automatically chose port 465. But did you also select Authentication Method: 'Normal Password' ? After changing the server settings for the Outgoing server and 'OK' everything, did you restart Thunderbird and then attempt to send?

Modified by Toad-Hall

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Question owner

Yes, I had selected "normal password', but I did not restart TB. so I just did, and it still doesn't work.

I'm getting frustrated. My send and receive works on all other apps on all devices. TB is the only one that stopped the send function. Nothing had changed in the last 7 months, everything was working fine. That is why I'm thinking an update must've changed or disabled something. If I can't get it working, I hate to say I will be forced to change email apps.

Yes, I had selected "normal password', but I did not restart TB. so I just did, and it still doesn't work. I'm getting frustrated. My send and receive works on all other apps on all devices. TB is the only one that stopped the send function. Nothing had changed in the last 7 months, everything was working fine. That is why I'm thinking an update must've changed or disabled something. If I can't get it working, I hate to say I will be forced to change email apps.
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Toad-Hall
  • Top 10 Contributor
1740 solutions 11651 answers

Helpful Reply

You are not the only person to have this sudden issue with Suddenlink, but in all other cases, the instructions have worked. As I'm typing this yet another person tried advice and it worked. eg: https://support.mozilla.org/en-US/questions/1267045?utm_campaign=questions-reply&utm_medium=email&utm_source=notification#answer-1245630

In outgoing server smtp, please make sure your 'usename' is the full email address.

Please post the following: In Thunderbird Help > Troubleshooting Information click on 'Copy text to clipboard' button Paste the info into this question in forum.

You are not the only person to have this sudden issue with Suddenlink, but in all other cases, the instructions have worked. As I'm typing this yet another person tried advice and it worked. eg: https://support.mozilla.org/en-US/questions/1267045?utm_campaign=questions-reply&utm_medium=email&utm_source=notification#answer-1245630 In outgoing server smtp, please make sure your 'usename' is the full email address. Please post the following: In Thunderbird Help > Troubleshooting Information click on 'Copy text to clipboard' button Paste the info into this question in forum.
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Chosen Solution

OK, here's what I figured out. Since I have 3 accounts in Suddenlink, each having their own outgoing server info, once I deleted all but the one I was working with, and made the changes above, it worked! Then I re-added the other two with your above settings and they also work. Thank you so much!

Requested Info: (probably not needed since it is working)

 Application Basics
   Name: Thunderbird
   Version: 60.8.0
   Build ID: 20190703133823
   Update Channel: release
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:60.0) Gecko/20100101 Thunderbird/60.8.0
   OS: Windows_NT 10.0
   Multiprocess Windows: 0/0 (Disabled)
   Web Content Processes:
   Stylo: content = true (enabled by default), chrome = true (enabled by default)
   Enterprise Policies:
   Google Location Service Key: Missing
   Google SafeBrowsing Key: Missing
   Mozilla Location Service Key: Missing
   Safe Mode: false
 Mail and News Accounts
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
   account3:
     INCOMING: account3, , (pop3) pop.suddenlink.net:110, plain, passwordCleartext
     OUTGOING: , smtp.suddenlink.net:465, SSL, passwordCleartext, true
   account4:
     INCOMING: account4, , (im) prpl-gtalk, plain, 0
     OUTGOING: , smtp.suddenlink.net:465, SSL, passwordCleartext, true

  
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 Extensions
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     WebGL 2 Driver Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 1050 Ti Direct3D11 vs_5_0 ps_5_0)
     WebGL 2 Driver Version: OpenGL ES 3.0 (ANGLE 2.1.0.ed76a1a5ec3e)
     WebGL 2 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
     WebGL 2 Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
     Off Main Thread Painting Enabled: true
     DirectWrite: true (10.0.17763.615)
     GPU #1
     Active: Yes
     Description: NVIDIA GeForce GTX 1050 Ti
     Vendor ID: 0x10de
     Device ID: 0x1c82
     Driver Version: 25.21.14.1735
     Driver Date: 12-11-2018
     Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e7b3660b4830c245\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e7b3660b4830c245\nvldumdx.dll,C:\WINDOWS\System32\DriverSt
OK, here's what I figured out. Since I have 3 accounts in Suddenlink, each having their own outgoing server info, once I deleted all but the one I was working with, and made the changes above, it worked! Then I re-added the other two with your above settings and they also work. Thank you so much! Requested Info: (probably not needed since it is working) Application Basics Name: Thunderbird Version: 60.8.0 Build ID: 20190703133823 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:60.0) Gecko/20100101 Thunderbird/60.8.0 OS: Windows_NT 10.0 Multiprocess Windows: 0/0 (Disabled) Web Content Processes: Stylo: content = true (enabled by default), chrome = true (enabled by default) Enterprise Policies: Google Location Service Key: Missing Google SafeBrowsing Key: Missing Mozilla Location Service Key: Missing Safe Mode: false Mail and News Accounts account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext account3: INCOMING: account3, , (pop3) pop.suddenlink.net:110, plain, passwordCleartext OUTGOING: , smtp.suddenlink.net:465, SSL, passwordCleartext, true account4: INCOMING: account4, , (im) prpl-gtalk, plain, 0 OUTGOING: , smtp.suddenlink.net:465, SSL, passwordCleartext, true Crash Reports for the Last 3 Days All Crash Reports Extensions Name Version Enabled ID Lightning 6.2.8 true {e2fda1a4-762b-4020-b5ad-a41df1933103} Security Software Type: Name Antivirus: AVG Antivirus Antispyware: AVG Antivirus Firewall: Windows Firewall Graphics Features Compositing: Basic Asynchronous Pan/Zoom: none WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000abcf) EGL_VERSION: 1.4 (ANGLE 2.1.0.ed76a1a5ec3e) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses WebGL 1 Driver Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 1050 Ti Direct3D11 vs_5_0 ps_5_0) WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.ed76a1a5ec3e) WebGL 1 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000abcf) EGL_VERSION: 1.4 (ANGLE 2.1.0.ed76a1a5ec3e) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses WebGL 2 Driver Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 1050 Ti Direct3D11 vs_5_0 ps_5_0) WebGL 2 Driver Version: OpenGL ES 3.0 (ANGLE 2.1.0.ed76a1a5ec3e) WebGL 2 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object WebGL 2 Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context Off Main Thread Painting Enabled: true DirectWrite: true (10.0.17763.615) GPU #1 Active: Yes Description: NVIDIA GeForce GTX 1050 Ti Vendor ID: 0x10de Device ID: 0x1c82 Driver Version: 25.21.14.1735 Driver Date: 12-11-2018 Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e7b3660b4830c245\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e7b3660b4830c245\nvldumdx.dll,C:\WINDOWS\System32\DriverSt
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Morpheus65 0 solutions 2 answers

I too had the same problem with Suddenlink. I changed connection security: SSL/TLS & Port Default to 465. It works for me! Thanks for the help! ( I didn't get much from Suddenlink)

I too had the same problem with Suddenlink. I changed connection security: SSL/TLS & Port Default to 465. It works for me! Thanks for the help! ( I didn't get much from Suddenlink)
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