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Firefox crashes

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firefox crashes when i start firefox

firefox crashes when i start firefox

Chosen solution

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx57

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/77.0.3861.0 Safari/537.36 Edg/77.0.230.2

More Information

Jeremy Sanders
  • Top 25 Contributor
12 solutions 142 answers

Chosen Solution

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx57

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' #Enter ''about:crashes'' in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below. #Copy the '''5''' most recent Submitted Report IDs that start with '''bp-''' and then go back to your forum question and paste those IDs into the "Post a Reply" box. ''' Note:''' If a recent Report ID does not start with '''bp-''' click on it to submit the report. (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.) ;[[Image:aboutcrashesFx57|width=500]] Thank you for your help! More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.
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McCoy
  • Top 10 Contributor
532 solutions 5034 answers

Helpful Reply

LinkGaming said

firefox crashes when i start firefox

Hello LinkGaming,

As you are on MacOS 10.15 (Catalina) dev beta 5 19A526h, would you please take a look at this bug report :

https://bugzilla.mozilla.org/show_bug.cgi?id=1570451

If you want to, you could vote to show your interest for that bug report :

https://bugzilla.mozilla.org/page.cgi?id=voting.html

If you have any additional information to add, you can post a comment, but keep it to the point and concise. If you have no additional information but have the same problem : posting "I have the exact same problem" would suffice (and maybe post a link to your thread).

See the section Commenting, especially #4

''LinkGaming [[#question-1266242|said]]'' <blockquote> firefox crashes when i start firefox </blockquote> Hello LinkGaming, As you are on MacOS 10.15 (Catalina) dev beta 5 19A526h, would you please take a look at this bug report : https://bugzilla.mozilla.org/show_bug.cgi?id=1570451 If you want to, you could vote to show your interest for that bug report : https://bugzilla.mozilla.org/page.cgi?id=voting.html If you have any additional information to add, you can post a comment, but keep it to the point and concise. If you have no additional information but have the same problem : posting "I have the exact same problem" would suffice (and maybe post a link to your thread). See the section [https://bugzilla.mozilla.org/page.cgi?id=etiquette.html Commenting, especially #4]
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Question owner

Jeremy Sanders said

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash. The crash report is several pages of data. We need the report numbers to see the whole report.
  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report. (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
aboutcrashesFx57
Thank you for your help! More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

i can't access the firefox it crashes

''Jeremy Sanders [[#answer-1242631|said]]'' <blockquote> We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' #Enter ''about:crashes'' in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below. #Copy the '''5''' most recent Submitted Report IDs that start with '''bp-''' and then go back to your forum question and paste those IDs into the "Post a Reply" box. ''' Note:''' If a recent Report ID does not start with '''bp-''' click on it to submit the report. (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.) ;[[Image:aboutcrashesFx57|width=500]] Thank you for your help! More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article. </blockquote> i can't access the firefox it crashes
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FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

I suspect you have the same problem as https://support.mozilla.org/en-US/questions/1265998

I suspect you have the same problem as https://support.mozilla.org/en-US/questions/1265998
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McCoy
  • Top 10 Contributor
532 solutions 5034 answers

FredMcD said

I suspect you have the same problem as https://support.mozilla.org/en-US/questions/1265998

See the bug report I mentioned.

''FredMcD [[#answer-1242685|said]]'' <blockquote> I suspect you have the same problem as https://support.mozilla.org/en-US/questions/1265998 </blockquote> See the bug report I mentioned.
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