Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

An organization that I do not recognize is managing my borwser, on my personal/private computer.

  • 2 replies
  • 2 have this problem
  • Last reply by FredMcD

more options

When I look at my options page in Firefox, it says "Your browser is being managed by your organization." When I click that, it takes me to an "Active: Policy Name & Policy Value" page. The details say: "Certificates, and ImportEnterpriseRoots, true" I have never heard of Import Enterprise Roots, and regardless of what they are, this is my personal computer, which I installed Firefox myself on. I do not believe that an organization should be managing it.

I tried uninstalling, then reinstalling it, however I still got the same message. I am not sure what to do, it just feels like something is wrong with that message.

Screenshots are here:

All Replies (2)

more options

Hello jamesjameson753951,

This article might explain what's going on and how to fix it :

more options

Separate Security Issue: Update your Flash Player or remove it using these links; Uninstall Flash Player | Windows {web link} Uninstall Flash Player | Mac {web link}

Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only> Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers