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firefox crashing when downloading a file

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We are using blue prism to automate a process. Part of the process is downloading a file from a web site. We are using firefox 67 with the BP extension. This problem started happening recently and i cant seems to find the solution.

We are using blue prism to automate a process. Part of the process is downloading a file from a web site. We are using firefox 67 with the BP extension. This problem started happening recently and i cant seems to find the solution.
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FredMcD
  • Top 10 Contributor
4187 solutions 58445 answers

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' Using your mouse, '''mark''' the '''most recent 7 - 10''' '''Submitted''' crash reports, and copy them. Now go to the reply box and paste them in. ;[[Image:aboutcrashesFx57|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
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Question owner

bp-bd4e5f8b-05bf-43a2-ae56-e91450190726 7/26/2019, 3:58 PM bp-4460884d-ad77-494b-b995-e40ef0190726 7/26/2019, 2:20 PM bp-96d148c6-8241-4692-bf90-9eed10190726 7/26/2019, 1:22 PM bp-ed049e47-90cb-4feb-956d-291a50190726 7/26/2019, 1:02 PM bp-3ba3009d-7382-49b1-8a48-9a5640190726 7/26/2019, 12:42 PM bp-98760a54-68af-456e-9561-66f430190726 7/26/2019, 11:15 AM bp-90ab0a55-24af-4497-b793-f1db20190726 7/26/2019, 11:15 AM bp-194afb8a-98ab-4d56-a2b2-28b630190726 7/26/2019, 11:15 AM bp-a50af75b-43e5-46d9-a68c-73c280190726 7/26/2019, 11:15 AM bp-1faf9ade-401d-4761-809d-66a960190726 7/26/2019, 11:15 AM

bp-bd4e5f8b-05bf-43a2-ae56-e91450190726 7/26/2019, 3:58 PM bp-4460884d-ad77-494b-b995-e40ef0190726 7/26/2019, 2:20 PM bp-96d148c6-8241-4692-bf90-9eed10190726 7/26/2019, 1:22 PM bp-ed049e47-90cb-4feb-956d-291a50190726 7/26/2019, 1:02 PM bp-3ba3009d-7382-49b1-8a48-9a5640190726 7/26/2019, 12:42 PM bp-98760a54-68af-456e-9561-66f430190726 7/26/2019, 11:15 AM bp-90ab0a55-24af-4497-b793-f1db20190726 7/26/2019, 11:15 AM bp-194afb8a-98ab-4d56-a2b2-28b630190726 7/26/2019, 11:15 AM bp-a50af75b-43e5-46d9-a68c-73c280190726 7/26/2019, 11:15 AM bp-1faf9ade-401d-4761-809d-66a960190726 7/26/2019, 11:15 AM
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FredMcD
  • Top 10 Contributor
4187 solutions 58445 answers

Product Firefox Release Channel release Version 67.0.4 Build ID 20190619235627 (2019-06-19) Buildhub data OS Windows 10 OS Version 10.0.17763


https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version 68.0.1 July 18, 2019 Some Fixes


Fri, 26 Jul 2019 12:55:32 GMT bp-bd4e5f8b-05bf-43a2-ae56-e91450190726 Fri, 26 Jul 2019 11:19:48 GMT bp-4460884d-ad77-494b-b995-e40ef0190726 Fri, 26 Jul 2019 10:02:18 GMT bp-ed049e47-90cb-4feb-956d-291a50190726

Signature: ObjectStublessClient

Crash Reason EXCEPTION_STACK_OVERFLOW

ffm64.dll = Symantec Corporation ++++++++++++++++++++++++++++++++++++++++++++++++++++ Fri, 26 Jul 2019 10:22:02 GMT bp-96d148c6-8241-4692-bf90-9eed10190726 Fri, 26 Jul 2019 09:42:04 GMT bp-3ba3009d-7382-49b1-8a48-9a5640190726

Signature: CClientChannel::InitCallObject

Crash Reason EXCEPTION_STACK_OVERFLOW

ffm64.dll = Symantec Corporation

This is for Sumo's Related Bugs 1458238 NEW --- Crash spike in win10 1803 with a11y and sticky password manager

Product Firefox Release Channel release Version 67.0.4 Build ID 20190619235627 (2019-06-19) Buildhub data OS Windows 10 OS Version 10.0.17763 https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version '''68.0.1''' July 18, 2019 Some Fixes ----------------- Fri, 26 Jul 2019 12:55:32 GMT bp-bd4e5f8b-05bf-43a2-ae56-e91450190726 Fri, 26 Jul 2019 11:19:48 GMT bp-4460884d-ad77-494b-b995-e40ef0190726 Fri, 26 Jul 2019 10:02:18 GMT bp-ed049e47-90cb-4feb-956d-291a50190726 Signature: ObjectStublessClient Crash Reason EXCEPTION_STACK_OVERFLOW ffm64.dll = Symantec Corporation ++++++++++++++++++++++++++++++++++++++++++++++++++++ Fri, 26 Jul 2019 10:22:02 GMT bp-96d148c6-8241-4692-bf90-9eed10190726 Fri, 26 Jul 2019 09:42:04 GMT bp-3ba3009d-7382-49b1-8a48-9a5640190726 Signature: CClientChannel::InitCallObject Crash Reason EXCEPTION_STACK_OVERFLOW ffm64.dll = Symantec Corporation This is for Sumo's Related Bugs 1458238 NEW --- Crash spike in win10 1803 with a11y and sticky password manager
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FredMcD
  • Top 10 Contributor
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I called for more help. Make sure that all programs/files are up to date.

I called for more help. Make sure that all programs/files are up to date.
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Question owner

I upgraded to the latest version and the situation got worse. Not a single element could get recognized. I found out there is a ticket for that - BG-3547. So i downgraded back to 67

I upgraded to the latest version and the situation got worse. Not a single element could get recognized. I found out there is a ticket for that - BG-3547. So i downgraded back to 67
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FredMcD
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Well done.

Well done.
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Question owner

FredMcD said

Well done.

For what? :D I still have the problem.

''FredMcD [[#answer-1241108|said]]'' <blockquote> Well done. </blockquote> For what? :D I still have the problem.
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FredMcD
  • Top 10 Contributor
4187 solutions 58445 answers

Downgraded back to 67 is a workaround until the problem is solved.

Downgraded back to 67 is a workaround until the problem is solved.
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Question owner

So you are telling me there is no solution to my problem - crashing when downloading a file?

So you are telling me there is no solution to my problem - crashing when downloading a file?
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FredMcD
  • Top 10 Contributor
4187 solutions 58445 answers

FredMcD said

Downgraded back to 67 is a workaround until the problem is solved.

galimirganchev said

So you are telling me there is no solution to my problem - crashing when downloading a file?

until the problem is solved.

''FredMcD [[#answer-1241124|said]]'' <blockquote> Downgraded back to 67 is a workaround until the problem is solved. </blockquote> ''galimirganchev [[#answer-1241661|said]]'' <blockquote> So you are telling me there is no solution to my problem - crashing when downloading a file? </blockquote> until the problem is solved.
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