Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I can't close a pop up window after entering information

  • 2 replies
  • 2 have this problem
  • 55 views
  • Last reply by timtoonz

more options

On a few websites, when asked to enter some information in a pop up window, after entering the information, the "submit" button at the bottom of the window does not work, and the pop up window won't close. Notably: paypal shipping and FedEx email tracking results. I have to use a different browser to make it work. Long time issue with firefox here; have tried refreshing, deleting cookies, cache, etc. Nothing helps

Chosen solution

Hi timtoonz, Do you have 'Block Pop-up Windows' checked in Options -> Privacy & Security -> Permissions? Add an exception for those sites and see if it works.

Read this answer in context 👍 2

All Replies (2)

more options

Chosen Solution

Hi timtoonz, Do you have 'Block Pop-up Windows' checked in Options -> Privacy & Security -> Permissions? Add an exception for those sites and see if it works.

more options

Yes, this seems to have solved the issue!

  Thank you so much!