X
Tap here to go to the mobile version of the site.

Support Forum

Unable to download Folder from Synology File Station. Download Failed. Anyone having this problem? No issue on Chrome or IE or Edge.

Posted

Problem downloading folder from Synology NAS file Station. No issue downloading single file, only for Folder, synology will prompt download failed. There is no issue on Chrome, IE or Edge.

Previously no issue with Mozilla. Not sure whether due to Synology DSM updates or Mozilla updates. Using Mozilla Version 68.0 (64bit) as of raising this.

Problem downloading folder from Synology NAS file Station. No issue downloading single file, only for Folder, synology will prompt download failed. There is no issue on Chrome, IE or Edge. Previously no issue with Mozilla. Not sure whether due to Synology DSM updates or Mozilla updates. Using Mozilla Version 68.0 (64bit) as of raising this.
Quote

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:68.0) Gecko/20100101 Firefox/68.0

More Information

the-edmeister
  • Moderator
5391 solutions 40023 answers

Synology NAS file Station - is that connected "locally"? Like on your intranet.

IOW, it uses a local IP address and not an HTTP/S IP address.

Synology NAS file Station - is that connected "locally"? Like on your intranet. IOW, it uses a local IP address and not an HTTP/S IP address.
Was this helpful to you?
Quote

Question owner

The NAS is connected on Local LAN and with DDNS setup on the NAS and with necessary port forwarding/firewall policy configured to allow users from the Internet to login the NAS via https:\\ds.mydomain.com:xxxx and access the DSM File Station to upload/download.

This was working ever since the NAS was setup (about 3 years running) until recently and not sure which updates or patches resulted this unable to download issue.

Tried on various different PC/Laptop with newly installed Mozilla and on different internet connection resulted the same issue.

Thank you.

The NAS is connected on Local LAN and with DDNS setup on the NAS and with necessary port forwarding/firewall policy configured to allow users from the Internet to login the NAS via https:\\ds.mydomain.com:xxxx and access the DSM File Station to upload/download. This was working ever since the NAS was setup (about 3 years running) until recently and not sure which updates or patches resulted this unable to download issue. Tried on various different PC/Laptop with newly installed Mozilla and on different internet connection resulted the same issue. Thank you.
Was this helpful to you?
Quote
Jazzero 0 solutions 1 answers

Concerning this issue i opened a synology ticket with access to my NAS. They didn't find anything wrong. It must be definitely a Firefox problem! The error only occurs when trying to download folders, no matter if in my local net or via internet. Other browsers work like Firefox did before for long time.

Concerning this issue i opened a synology ticket with access to my NAS. They didn't find anything wrong. It must be definitely a Firefox problem! The error only occurs when trying to download folders, no matter if in my local net or via internet. Other browsers work like Firefox did before for long time.
Was this helpful to you?
Quote
Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.