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print preview works only once

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Firefox 67.0.4 Ubuntu-mate 18.04 LTS. This has persisted through several versions. To reproduce: open a web page. Choose Print preview. Close print preview window. Click on print preview again, and nothing will happen. Cannot choose print preview _or_ print until you change to a different page or close/open firefox. Workaround is to close firefox then reopen. Reloading the same page does not help. No other keyboard shortcuts will work once print preview is chosen--all are greyed out.

Firefox 67.0.4 Ubuntu-mate 18.04 LTS. This has persisted through several versions. To reproduce: open a web page. Choose Print preview. Close print preview window. Click on print preview again, and nothing will happen. Cannot choose print preview _or_ print until you change to a different page or close/open firefox. Workaround is to close firefox then reopen. Reloading the same page does not help. No other keyboard shortcuts will work once print preview is chosen--all are greyed out.
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Additional System Details

Installed Plug-ins

Have disabled all plugins. Problem still persists.

Application

  • User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:67.0) Gecko/20100101 Firefox/67.0

More Information

Marcelo Ghelman 3 solutions 16 answers

Hi charlesnix,

I'm using Firefox 67.0.4 on Linux Mint - Mate 19.1, which is similar to Ubuntu-mate. Print preview works fine for me, many time on same pages.

Did you try to restart with add-ons disabled? Maybe an add-on is causing this issue.

This and more troubleshooting methods can be found on https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems

Hi charlesnix, I'm using Firefox 67.0.4 on Linux Mint - Mate 19.1, which is similar to Ubuntu-mate. Print preview works fine for me, many time on same pages. Did you try to restart with add-ons disabled? Maybe an add-on is causing this issue. This and more troubleshooting methods can be found on https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems
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Question owner

Thanks for the help! Unfortunately, no help from any steps. I tried disabling add-ons, safe mode, refreshing firefox. I have no add-ons installed now, and problem still persists.

After print preview is clicked once on any page, not only will print preview not work again, but no other menu option can be chosen. Menus pull down normally, but clicks on any item do not work. Shortcut keys still work fine.

Thanks for the help! Unfortunately, no help from any steps. I tried disabling add-ons, safe mode, refreshing firefox. I have no add-ons installed now, and problem still persists. After print preview is clicked once on any page, not only will print preview not work again, but no other menu option can be chosen. Menus pull down normally, but clicks on any item do not work. Shortcut keys still work fine.
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HARPERDOG 0 solutions 1 answers

I have to go to Safari to see Print Preview. I would love to never use Safari again but Firefox can't seem to get this together. Sad.

I have to go to Safari to see Print Preview. I would love to never use Safari again but Firefox can't seem to get this together. Sad.
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jscher2000
  • Top 10 Contributor
8637 solutions 70667 answers

Hi HARPERDOG, if you are using Safari, I guess you are on MacOS?

On Mac, there might be a little preview in the Print dialog. You can use an add-on to create a toolbar button to call up Firefox's built-in, in-tab preview screen: https://addons.mozilla.org/firefox/addon/preview-print-button/

Does that one work for you?

Hi HARPERDOG, if you are using Safari, I guess you are on MacOS? On Mac, there might be a little preview in the Print dialog. You can use an add-on to create a toolbar button to call up Firefox's built-in, in-tab preview screen: https://addons.mozilla.org/firefox/addon/preview-print-button/ Does that one work for you?
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