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After last update to 67.0.2 (64-bit), I have lost all saved logins. I have used master password, which remains the same, but there is no saved logins in memory

  • 5 replies
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  • 234 views
  • Last reply by McCoy

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When Firefox application for Windows (Win 10 Home, version 10.0.17763 build 17763) updated itself to version 67.0.2 (64-bit) this morning, I have lost all my saved logins. Firefox has been updated frequently before, and never has that issue.

I use master password to arrange the saved logins. I see that master password remains the same, but no one saved login is there, the list is empty. Now it started to fill the list of saved logins from the beginning.

Please help, I have lost a lot of important data.

Chosen solution

Hello ikarkg,

In case you're using Avast or AVG software - would you please take a look at this :

https://www.ghacks.net/2019/06/14/if-you-lost-all-passwords-in-firefox-read-this/

If this does apply to you, please follow the steps in the above article.

Also see : https://techdows.com/2019/06/avg-reportedly-deleting-passwords-and-logins-saved-in-firefox-67-0-2-fix.html

Read this answer in context 👍 1

All Replies (5)

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Chosen Solution

Hello ikarkg,

In case you're using Avast or AVG software - would you please take a look at this :

https://www.ghacks.net/2019/06/14/if-you-lost-all-passwords-in-firefox-read-this/

If this does apply to you, please follow the steps in the above article.

Also see : https://techdows.com/2019/06/avg-reportedly-deleting-passwords-and-logins-saved-in-firefox-67-0-2-fix.html

Modified by McCoy

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Yes, I am using AVG.

And thank you very much, you have just resolved my problem.

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ikarkg said

Yes, I am using AVG. And thank you very much, you have just resolved my problem.

My pleasure  !

I would like to add a personal note :

You're best off with just using Windows built-in Defender and maybe let malwarebytes run a scan once a month. With that and using the best browser on the planet, it's like being in Fort Knox   …..

Also see :

https://www.howtogeek.com/239950/dont-use-your-antivirus-browser-extensions-they-can-actually-make-you-less-safe/

And :

http://tech.firstpost.com/news-analysis/ex-mozilla-firefox-developer-says-anti-virus-software-does-more-harm-than-good-359798.html

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I received the same suggestion from other sources also, so definitely AVG is going away.

Thank you again.

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ikarkg said

I received the same suggestion from other sources also, so definitely AVG is going away.

Good for you  !