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After upgrdaing to ubuntu 19.04, I can't sync my firefox account.

Posted

I had Firefox on my Ubuntu 18.10 and it was up and running. I upgraded the ubuntu to 19.10, and when I opened the firefox, it was like a fresh install. So I logged in in my firefox account and tried to synce my history, passwords, etc. It seems to be working and I don't see any errors, but none of my histories or passwords are syncing and I don't have access to them anymore.

I had Firefox on my Ubuntu 18.10 and it was up and running. I upgraded the ubuntu to 19.10, and when I opened the firefox, it was like a fresh install. So I logged in in my firefox account and tried to synce my history, passwords, etc. It seems to be working and I don't see any errors, but none of my histories or passwords are syncing and I don't have access to them anymore.

Chosen solution

Hi roode, you might have sorted it out by now, since sometimes Sync is slow, but just in case:

Firefox 67 usually creates a new profile called default-release, and there could have been a migration issue even if your Linux update was supposed to leave your user data in place. So could you check:

Profile Manager Page

Inside Firefox, type or paste about:profiles in the address bar and press Enter/Return to load it.

This page should list at least one profile and could list many. Each will show links to a pair of folders; please ignore those for now.

The profile that Firefox is currently using will have this:

This is the profile in use and it cannot be deleted.

Anyway, please do not delete anything here -- don't use any Remove buttons.

Do you have another profile named default or default-longnumber listed on this page? If so, you can check whether it is the one you were using recently by clicking its Launch profile in new browser button.

If it isn't what you want, simply close that new window.

If it IS what you want, back on the about:profiles page, click the Set as default profile button for that profile so Firefox uses it automatically at the next startup.

Anything useful there?

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Additional System Details

Application

  • User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:67.0) Gecko/20100101 Firefox/67.0

More Information

jscher2000
  • Top 10 Contributor
8707 solutions 71158 answers

Chosen Solution

Hi roode, you might have sorted it out by now, since sometimes Sync is slow, but just in case:

Firefox 67 usually creates a new profile called default-release, and there could have been a migration issue even if your Linux update was supposed to leave your user data in place. So could you check:

Profile Manager Page

Inside Firefox, type or paste about:profiles in the address bar and press Enter/Return to load it.

This page should list at least one profile and could list many. Each will show links to a pair of folders; please ignore those for now.

The profile that Firefox is currently using will have this:

This is the profile in use and it cannot be deleted.

Anyway, please do not delete anything here -- don't use any Remove buttons.

Do you have another profile named default or default-longnumber listed on this page? If so, you can check whether it is the one you were using recently by clicking its Launch profile in new browser button.

If it isn't what you want, simply close that new window.

If it IS what you want, back on the about:profiles page, click the Set as default profile button for that profile so Firefox uses it automatically at the next startup.

Anything useful there?

Hi roode, you might have sorted it out by now, since sometimes Sync is slow, but just in case: Firefox 67 usually creates a new profile called default-release, and there could have been a migration issue even if your Linux update was supposed to leave your user data in place. So could you check: '''Profile Manager Page''' Inside Firefox, type or paste '''about:profiles''' in the address bar and press Enter/Return to load it. This page should list at least one profile and could list many. Each will show links to a pair of folders; please ignore those for now. The profile that Firefox is currently using will have this: '''This is the profile in use and it cannot be deleted.''' ''Anyway, please do not delete anything here -- don't use any Remove buttons.'' Do you have another profile named '''default''' or default-''longnumber'' listed on this page? If so, you can check whether it is the one you were using recently by clicking its '''Launch profile in new browser''' button. If it isn't what you want, simply close that new window. If it IS what you want, back on the about:profiles page, click the '''Set as default profile''' button for that profile so Firefox uses it automatically at the next startup. Anything useful there?
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