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can't open links in Outlook 2010

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I have Win 8.1 and just upgraded to Firefox vs 67.0 64 Bit which is, and has been my default browser for years and now can't open links in Outlook 2010.

I don't use IE so why would that even help?

I had no problem with the links in vs. 66...so should I go back to an earlier version, and is that even a selectable item(?) and from some of the responses, that didn't even help.

Logically, I'm leaning to go back anyway to earlier version but was hoping someone can provide some info that CAN AND WILL FIX THIS PROBLEM...any help will be greatly appreciated! thanks

I have Win 8.1 and just upgraded to Firefox vs 67.0 64 Bit which is, and has been my default browser for years and now can't open links in Outlook 2010. I don't use IE so why would that even help? I had no problem with the links in vs. 66...so should I go back to an earlier version, and is that even a selectable item(?) and from some of the responses, that didn't even help. Logically, I'm leaning to go back anyway to earlier version but was hoping someone can provide some info that CAN AND WILL FIX THIS PROBLEM...any help will be greatly appreciated! thanks

Chosen solution

WestEnd said

For some reason Microsoft is picky on how their software interacts with browsers other their browsers aka IE or Edge.

But on the other hand, I'm sure many people have been using Firefox as their default browser to handle links from external applications like Office and Acrobat for years and years. I generally keep Firefox running 24x7 so links continue to open normally, but I understand that if Firefox needs to fire up in a new profile, the page is coming up blank for some users.

magnogreato said

Didn't make any difference if firefox was minimized, off or on links still were not active.... That was then.... This is now...for some unknown reason, the problem has cleared up and my links are active and doing well so I don't know if it was Outlook problem or Browser problem. Don't think I will go back to an older version either right now...but thanks for the response...

I wish we knew what fixed it. Some users have reported that problems were mysteriously solved after doing a normal Windows shutdown and restart. Support forum volunteers are still trying to figure out what causes the issue.

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  • User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:67.0) Gecko/20100101 Firefox/67.0

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jscher2000
  • Top 10 Contributor
8441 solutions 68898 answers

What happens when you click in a link in Outlook 2010 now?

Does it help if Firefox is already open (you can minimize is to the Taskbar to keep it out of your way)?

What happens when you click in a link in Outlook 2010 now? Does it help if Firefox is already open (you can minimize is to the Taskbar to keep it out of your way)?
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Question owner

Don't know what you mean by "now"....ever since I upgraded to vers. 67.0 the problem was there with no active links.

Didn't make any difference if firefox was minimized, off or on links still were not active....

That was then.... This is now...for some unknown reason, the problem has cleared up and my links are active and doing well so I don't know if it was Outlook problem or Browser problem. Don't think I will go back to an older version either right now...but thanks for the response...

Still don't know why people were saying to work thru IE when I don't use that.

Anyhow, the problem was self-cured....

Don't know what you mean by "now"....ever since I upgraded to vers. 67.0 the problem was there with no active links. Didn't make any difference if firefox was minimized, off or on links still were not active.... That was then.... This is now...for some unknown reason, the problem has cleared up and my links are active and doing well so I don't know if it was Outlook problem or Browser problem. Don't think I will go back to an older version either right now...but thanks for the response... Still don't know why people were saying to work thru IE when I don't use that. Anyhow, the problem was self-cured....
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WestEnd
  • Top 10 Contributor
60 solutions 5243 answers

My advice on this is use IE or Edge when access anything Outlook or Microsoft email accounts. For some reason Microsoft is picky on how their software interacts with browsers other their browsers aka IE or Edge. My work place recommends Microsoft webmail to use IE or Edge.

My advice on this is use IE or Edge when access anything Outlook or Microsoft email accounts. For some reason Microsoft is picky on how their software interacts with browsers other their browsers aka IE or Edge. My work place recommends Microsoft webmail to use IE or Edge.
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jscher2000
  • Top 10 Contributor
8441 solutions 68898 answers

Chosen Solution

WestEnd said

For some reason Microsoft is picky on how their software interacts with browsers other their browsers aka IE or Edge.

But on the other hand, I'm sure many people have been using Firefox as their default browser to handle links from external applications like Office and Acrobat for years and years. I generally keep Firefox running 24x7 so links continue to open normally, but I understand that if Firefox needs to fire up in a new profile, the page is coming up blank for some users.

magnogreato said

Didn't make any difference if firefox was minimized, off or on links still were not active.... That was then.... This is now...for some unknown reason, the problem has cleared up and my links are active and doing well so I don't know if it was Outlook problem or Browser problem. Don't think I will go back to an older version either right now...but thanks for the response...

I wish we knew what fixed it. Some users have reported that problems were mysteriously solved after doing a normal Windows shutdown and restart. Support forum volunteers are still trying to figure out what causes the issue.

''WestEnd [[#answer-1225772|said]]'' <blockquote> For some reason Microsoft is picky on how their software interacts with browsers other their browsers aka IE or Edge. </blockquote> But on the other hand, I'm sure many people have been using Firefox as their default browser to handle links from external applications like Office and Acrobat for years and years. I generally keep Firefox running 24x7 so links continue to open normally, but I understand that if Firefox needs to fire up in a new profile, the page is coming up blank for some users. ''magnogreato [[#answer-1225582|said]]'' <blockquote> Didn't make any difference if firefox was minimized, off or on links still were not active.... That was then.... This is now...for some unknown reason, the problem has cleared up and my links are active and doing well so I don't know if it was Outlook problem or Browser problem. Don't think I will go back to an older version either right now...but thanks for the response... </blockquote> I wish we knew what fixed it. Some users have reported that problems were mysteriously solved after doing a normal Windows shutdown and restart. Support forum volunteers are still trying to figure out what causes the issue.
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