Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How to remove or disable Shockwave Flash

more options

Thunderbird 60.6.0 OS X 10.11.6

I am having the below issue. I am trying to remove Shockwave Flash as part of my investigation

if i type in a reply to message ot a new message , the text only appears when I press save I can only enter address or subject, by clicking them and press save

If I restart with Add-ons disabled in safe mode, then it works okay

but there are no Add-ons There is a plugin Shockwave Flash which I cannot remove or disable

I have tried reverting to previous versions but the same problem occurs. I don't know how far back to go

Any help appreciated

Thunderbird 60.6.0 OS X 10.11.6 I am having the below issue. I am trying to remove Shockwave Flash as part of my investigation if i type in a reply to message ot a new message , the text only appears when I press save I can only enter address or subject, by clicking them and press save If I restart with Add-ons disabled in safe mode, then it works okay but there are no Add-ons There is a plugin Shockwave Flash which I cannot remove or disable I have tried reverting to previous versions but the same problem occurs. I don't know how far back to go Any help appreciated

Chosen solution

If there are no extensions (add-ons), and you're using the default theme, try repairing the layout: launch in safe mode, check 'Reset toolbars and controls' and click 'Make changes and restart'. Any difference?

Read this answer in context 👍 1

All Replies (5)

more options

The shockwave is probably registered in your browser. Thunderbird "picks up" the plugins from the browser, on windows that is from the registry on OSX I have no idea. They are not however you problem I am almost sure. They should show up as "Never activate" in the plugins.

Have you looked at Themes? they and a far more common cause of issues. Especially on OSX where everyone appears to use walnut for some reason.

more options

Chosen Solution

If there are no extensions (add-ons), and you're using the default theme, try repairing the layout: launch in safe mode, check 'Reset toolbars and controls' and click 'Make changes and restart'. Any difference?

more options

Hello David,

"Adobe Flash Player" is installed on your system, and shows as "Shockwave Flash" in Firefox.

In your browser (Firefox) you can't remove Shockwave Flash, but you can set it to "Never Activate" in Preferences => Add-ons => Plugins.

If you want to remove it (which I wouldn't recommend, as some sites need Flash), you need to remove it from your system :

https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html

more options

Hi McCoy Thanks with your guidance, I was able to disable Shockwave, however the original problem still occurs,

I am not sure how to set the question status. You solved the question "how to disable shockwave" , but I need to try Matt and sfhowes suggestions next to on the editing issue

more options

Hi, I have always used the default theme and found that changing the theme made no difference.

The solution came from sfhowes. The steps described solved it immediately. Thank you