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Firefox crashes a few times almost every day only when I view https://edition.cnn.com/

Posted

Firefox crashes when I use CNN .... and almost always ONLY CNN (99.9%)


Submitted Crash Reports

Report ID 	Date Submitted
bp-17b2d262-c609-4257-9cfe-af7490190519	19-May-19 20:10 
bp-917544fb-0f2a-4879-bf4d-333450190519	19-May-19 20:10 
bp-477a32cc-0b70-4361-ad55-b44a70190519	19-May-19 20:10 
bp-fa19ea38-6b6f-4266-ad9b-e48720190519	19-May-19 20:10 
bp-9e79732a-8ca4-4c50-a2fa-8ef270190519	19-May-19 20:10 
bp-0731fd7c-b312-47d3-a952-81bd40190519	19-May-19 20:10 
bp-26f5a279-63dc-4958-ac80-8fb180190519	19-May-19 20:10 
bp-1fe20425-d179-46a2-b95f-010e00190519	19-May-19 20:10 
bp-70284ac2-1164-4daf-9644-bb5650190519	19-May-19 20:10 
bp-ecc75563-d3ab-4362-b6ba-4b4250190519	19-May-19 20:10 
bp-8487cdc1-330e-468b-89bb-63d350190519	19-May-19 20:10 
bp-e51d9a07-e2d0-470d-a80a-693130190519	19-May-19 20:10 
bp-4c45e686-97c0-4bbc-b16a-2f8850190519	19-May-19 20:11 
bp-9b8e71a5-176f-4eaf-bb9f-d9e7b0190519	19-May-19 20:11 
bp-c67dcfe9-a083-4af2-b61c-1c8f90190519	19-May-19 20:11 
bp-14ad3c99-0c4d-473f-8967-f18c30190519	19-May-19 20:11 
bp-583aa674-ec30-47d4-8a84-daf4a0190519	19-May-19 20:11 
bp-378f4534-f9bf-489a-8c85-f78000190519	19-May-19 20:11 
bp-27219692-840a-48ee-af35-e1bbd0190519	19-May-19 20:11 
bp-4cd190d2-0c6f-4f09-99ee-d9c940190519	19-May-19 20:11 
bp-6aabe666-f3c8-44c4-8593-e82640190519	19-May-19 20:11 
bp-5fac17a2-0291-427f-a2e0-f3e3b0190519	19-May-19 20:11 
bp-377958de-91fa-461f-b00f-5fa710190519	19-May-19 20:11 
bp-61aa08c8-4001-48e9-8d28-70a5d0190519	19-May-19 20:11 
bp-14887bc4-2662-4b2f-abad-460300190519	19-May-19 20:11 
bp-dee44e8d-d10c-4005-be0d-bc0ac0190519	19-May-19 20:11 
bp-d7aad137-2a26-4953-b569-6336e0190519	19-May-19 20:11 
bp-1cb2aace-5e2b-4f5f-bbe7-95ad00190519	19-May-19 20:11 
bp-bbc2bf1f-65bf-42af-8352-afedd0190519	19-May-19 20:11 
Firefox crashes when I use CNN .... and almost always ONLY CNN (99.9%) <!-- Report ID Date Crashed ffea4618-5ac8-44ef-99bd-2340263f773b 18-May-19, 17:28 8b52869b-de35-4e17-a36f-a99e6bd7042c 16-May-19, 22:15 d6e3758f-79b4-4447-a4da-ef9c7a7c7d6d 16-May-19, 00:40 1e80d47f-479a-44b2-a93c-b1ebf97ca3f8 14-May-19, 16:28 5d1acc35-1d19-4da4-97c5-6999597ee31c 13-May-19, 20:34 a1439579-e16b-4eb4-bb50-42f2a46d66a5 10-May-19, 22:55 f26b33ff-b871-4ec5-a71f-fdd3e8e2298f 09-May-19, 20:13 275ffbcc-268d-4b4d-9425-2d9f44d31154 08-May-19, 20:23 3ac7481d-fc47-486f-b978-5498250f481c 07-May-19, 16:31 e8a5fbca-f057-4da0-8892-85e4a6a0ff67 06-May-19, 21:02 17db3086-2853-4804-aca2-294ff3f049ca 04-May-19, 19:14 f2a8a676-b389-4baa-9e10-2b0b94d86a2f 02-May-19, 17:25 c89c2210-e5a4-4722-9a9f-a5d99c88458f 30-Apr-19, 19:40 f27843a9-d425-40c7-85ff-786b772640d7 29-Apr-19, 21:08 5b1eef97-7b48-493f-b3fc-4d080cc70a46 26-Apr-19, 17:59 82632243-a8c5-4d53-9adc-8eafd9b8597d 23-Apr-19, 19:30 3390ef32-105d-4e7e-8c0e-5e5f30ff7b41 17-Apr-19, 16:55 d7eec2e2-e38c-40dc-b1eb-75bc92955bbd 11-Apr-19, 16:28 a7d9935d-67a2-4677-8601-59f394094496 10-Apr-19, 16:22 73264d39-bc95-4cbc-97a3-06b3ff0b81b4 08-Apr-19, 20:55 972cec36-9859-4ded-bf17-dfd2d9351f13 06-Apr-19, 17:09 4748998b-e189-4031-800b-629466bc4a0c 03-Apr-19, 18:34 a50945aa-a7cb-4578-abbe-85a7f35d38eb 02-Apr-19, 16:47 67f8a2c0-b62a-4562-9e4c-f9cdec907f8b 30-Mar-19, 00:29 f612fbc4-a4ae-4c80-8986-b8b6bee475e9 23-Mar-19, 20:35 daaf649c-453d-4516-a976-0d3140d1194d 22-Mar-19, 23:03 --> Submitted Crash Reports <pre><nowiki>Report ID Date Submitted bp-17b2d262-c609-4257-9cfe-af7490190519 19-May-19 20:10 bp-917544fb-0f2a-4879-bf4d-333450190519 19-May-19 20:10 bp-477a32cc-0b70-4361-ad55-b44a70190519 19-May-19 20:10 bp-fa19ea38-6b6f-4266-ad9b-e48720190519 19-May-19 20:10 bp-9e79732a-8ca4-4c50-a2fa-8ef270190519 19-May-19 20:10 bp-0731fd7c-b312-47d3-a952-81bd40190519 19-May-19 20:10 bp-26f5a279-63dc-4958-ac80-8fb180190519 19-May-19 20:10 bp-1fe20425-d179-46a2-b95f-010e00190519 19-May-19 20:10 bp-70284ac2-1164-4daf-9644-bb5650190519 19-May-19 20:10 bp-ecc75563-d3ab-4362-b6ba-4b4250190519 19-May-19 20:10 bp-8487cdc1-330e-468b-89bb-63d350190519 19-May-19 20:10 bp-e51d9a07-e2d0-470d-a80a-693130190519 19-May-19 20:10 bp-4c45e686-97c0-4bbc-b16a-2f8850190519 19-May-19 20:11 bp-9b8e71a5-176f-4eaf-bb9f-d9e7b0190519 19-May-19 20:11 bp-c67dcfe9-a083-4af2-b61c-1c8f90190519 19-May-19 20:11 bp-14ad3c99-0c4d-473f-8967-f18c30190519 19-May-19 20:11 bp-583aa674-ec30-47d4-8a84-daf4a0190519 19-May-19 20:11 bp-378f4534-f9bf-489a-8c85-f78000190519 19-May-19 20:11 bp-27219692-840a-48ee-af35-e1bbd0190519 19-May-19 20:11 bp-4cd190d2-0c6f-4f09-99ee-d9c940190519 19-May-19 20:11 bp-6aabe666-f3c8-44c4-8593-e82640190519 19-May-19 20:11 bp-5fac17a2-0291-427f-a2e0-f3e3b0190519 19-May-19 20:11 bp-377958de-91fa-461f-b00f-5fa710190519 19-May-19 20:11 bp-61aa08c8-4001-48e9-8d28-70a5d0190519 19-May-19 20:11 bp-14887bc4-2662-4b2f-abad-460300190519 19-May-19 20:11 bp-dee44e8d-d10c-4005-be0d-bc0ac0190519 19-May-19 20:11 bp-d7aad137-2a26-4953-b569-6336e0190519 19-May-19 20:11 bp-1cb2aace-5e2b-4f5f-bbe7-95ad00190519 19-May-19 20:11 bp-bbc2bf1f-65bf-42af-8352-afedd0190519 19-May-19 20:11 </nowiki></pre>

Modified by cor-el

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Additional System Details

Installed Plug-ins

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Application

  • User Agent: Mozilla/5.0 (Windows NT 6.2; Win64; x64; rv:66.0) Gecko/20100101 Firefox/66.0

More Information

FredMcD
  • Top 10 Contributor
4230 solutions 59027 answers

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Some of your crash reports weren’t sent to the Mozilla Servers. In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. '''
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FredMcD
  • Top 10 Contributor
4230 solutions 59027 answers

Product Firefox Release Channel release Version 66.0.5 Build ID 20190507012018

Sun, 19 May 2019 17:34:50 GMT bp-17b2d262-c609-4257-9cfe-af7490190519 Signature: TppRaiseInvalidParameter

Crash Reason 0xc000000d / 0x00000000

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

This is for Sumo's Related Bugs 1274132 RESOLVED FIXED crashes related to Intel devices

1274127 RESOLVED FIXED crash in igd10umd32.dll@0x14b17c; igd10iumd32.dll@0x12d7bc, @0x12e1cc, @0x178a5f +++++++++++++++++++++++++++++++++++++++ bp-917544fb-0f2a-4879-bf4d-333450190519 Signature: PR_JoinThread | nsThread::Shutdown | nsThreadPool::Shutdown

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder +++++++++++++++++++++++++++++++++++++++++++ bp-477a32cc-0b70-4361-ad55-b44a70190519 Signature: Microsoft::WRL::Wrappers::HandleT<T>::Close

Crash Reason 0x80070006 / 0x00000001 +++++++++++++++++++++++++++++++++++++++++ bp-fa19ea38-6b6f-4266-ad9b-e48720190519 Signature: PR_JoinThread | nsThread::Shutdown | nsThreadPool::Shutdown

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

Product Firefox Release Channel release Version 66.0.5 Build ID 20190507012018 Sun, 19 May 2019 17:34:50 GMT bp-17b2d262-c609-4257-9cfe-af7490190519 Signature: TppRaiseInvalidParameter Crash Reason 0xc000000d / 0x00000000 msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder This is for Sumo's Related Bugs 1274132 RESOLVED FIXED crashes related to Intel devices 1274127 RESOLVED FIXED crash in igd10umd32.dll@0x14b17c; igd10iumd32.dll@0x12d7bc, @0x12e1cc, @0x178a5f +++++++++++++++++++++++++++++++++++++++ bp-917544fb-0f2a-4879-bf4d-333450190519 Signature: PR_JoinThread | nsThread::Shutdown | nsThreadPool::Shutdown Crash Reason EXCEPTION_ACCESS_VIOLATION_READ msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder +++++++++++++++++++++++++++++++++++++++++++ bp-477a32cc-0b70-4361-ad55-b44a70190519 Signature: Microsoft::WRL::Wrappers::HandleT<T>::Close Crash Reason 0x80070006 / 0x00000001 +++++++++++++++++++++++++++++++++++++++++ bp-fa19ea38-6b6f-4266-ad9b-e48720190519 Signature: PR_JoinThread | nsThread::Shutdown | nsThreadPool::Shutdown Crash Reason EXCEPTION_ACCESS_VIOLATION_READ
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FredMcD
  • Top 10 Contributor
4230 solutions 59027 answers
First, make sure all programs and drivers are up to date. And Perform a System File Check to fix corrupted system files '''Win 7, 8, 10, Vista:''' https://support.microsoft.com/en-us/kb/929833 '''Win XP:''' https://answers.microsoft.com/en-us/windows/forum/all/windows-xp-scan-and-fix-disk-errors/6fe2827a-4be6-4bc1-8083-5139b5aa3a3d Wiki - Windows 10 System File Check http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93
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FredMcD
  • Top 10 Contributor
4230 solutions 59027 answers

Helpful Reply

If there is still a problem, Let’s do a full clean re-install;

Note: Firefox comes in three or more folders on all computers. They are;

Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user.

If you remove the Firefox folder, the user profiles would not be affected.


Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

If there is still a problem, Let’s do a full clean re-install; Note: Firefox comes in three or more folders on all computers. They are; Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user. If you remove the Firefox folder, the user profiles would not be affected. ----------- [http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems] {web link} Save the file. Then '''Close Firefox. ''' Using your file browser, open the '''Programs Folder''' on your computer. '''Windows: ''' C:\Program Files C:\Program Files (x86) '''Note:''' Check Both Folders '''Mac: ''' Open the ''' "Applications" ''' folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac '''Linux: ''' Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any '''Mozilla''' or '''Firefox''' program folders. Do not remove the '''Mozilla Thunderbird''' folder if there is one. '''Do Not''' remove any profile folders. After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your '''Computer''' in safe mode and try again. http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia
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cor-el
  • Top 10 Contributor
  • Moderator
17424 solutions 157436 answers

Helpful Reply

These crashes are GPU related (Process Type : gpu (web))

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

These crashes are GPU related (Process Type : gpu (web)) You can check if there is an update for your graphics display driver and check for hardware acceleration related issues. *https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration
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Question owner

First, ALL my drivers are current, thanks to HP Support Assistant.

AND last week ran this:

cmd admin dism /online /cleanup-image /restorehealth

(were no unfixed issues reported, task successfully completed)


However, during the "legacy" add-ons debacle, this Firefox installation got messed around with following various suggestions, and even though auto-updated to 66.0.5 there was the possibility of corruption or whatever. So I downloaded FF Setup 66.0.5, uninstalled the possibly corrupted current 66.0.5, cleaned out the registry (except for Mozilla plugins) and installed a clean version of 66.0.5.

Since this issue had almost (or entirely I think) been occurring ONLY with CNN and ONLY on CNN pages with vids if I tried to do anything on the page before the page finished loading (NEVER a problem on any other site) .... I now tested that on CNN.com. It seems much smoother and no glitches ("Firefox stopped working"), so I will tentatively assume it's fixed.

First, ALL my drivers are current, thanks to HP Support Assistant. AND last week ran this: cmd admin dism /online /cleanup-image /restorehealth (were no unfixed issues reported, task successfully completed) However, during the "legacy" add-ons debacle, this Firefox installation got messed around with following various suggestions, and even though auto-updated to 66.0.5 there was the possibility of corruption or whatever. So I downloaded FF Setup 66.0.5, uninstalled the possibly corrupted current 66.0.5, cleaned out the registry (except for Mozilla plugins) and installed a clean version of 66.0.5. Since this issue had almost (or entirely I think) been occurring ONLY with CNN and ONLY on CNN pages with vids if I tried to do anything on the page before the page finished loading (NEVER a problem on any other site) .... I now tested that on CNN.com. It seems much smoother and no glitches ("Firefox stopped working"), so I will tentatively assume it's fixed.

Modified by airider

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Question owner

"Stress-Tested" CNN again now and it continues to run smoother & faster than before .... with no "getting stuck/freezing" issues.

So the new 66.0.5 installation (with cleaned registry) seems effective. Note: NO other changes to my system.

Thanks (will report if this changes)

"Stress-Tested" CNN again now and it continues to run smoother & faster than before .... with no "getting stuck/freezing" issues. So the new 66.0.5 installation (with cleaned registry) seems effective. Note: NO other changes to my system. Thanks (will report if this changes)

Modified by airider

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Question owner

NOT fixed

was seeming smoother on CNN, then now this .... on CNN

and ONLY on CNN!

I believe it is an issue between Firefox and CNN, not involving this computer

NOT fixed was seeming smoother on CNN, then now this .... on CNN and ONLY on CNN! I believe it is an issue between Firefox and CNN, not involving this computer
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cor-el
  • Top 10 Contributor
  • Moderator
17424 solutions 157436 answers

You can do a malware check with several malware scanning programs on the Windows computer.

Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.


https://support.kaspersky.com/viruses/utility

You can do a malware check with several malware scanning programs on the Windows computer. *https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware Please scan with all programs because each program detects different malware. All these programs have free versions. Make sure you update each program to get the latest version of their databases before doing a scan. *Malwarebytes' Anti-Malware:<br>https://www.malwarebytes.com/ *AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml *SuperAntispyware:<br>http://www.superantispyware.com/ *Microsoft Safety Scanner:<br>https://www.microsoft.com/security/scanner/en-us/default.aspx *Windows Defender:<br>https://windows.microsoft.com/en-us/windows/using-defender *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html *Kasperky Free Security Scan:<br>https://www.kaspersky.com/security-scan You can also do a check for a rootkit infection with TDSSKiller. *Anti-rootkit utility TDSSKiller:<br>https://support.kaspersky.com/viruses/disinfection/5350 <br>https://support.kaspersky.com/viruses/utility
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Question owner

I have run the KIS full scan only a few weeks ago, and the KIS Rootkit scan auto -runs every few days. Here is the Rootkit scan I ran immediately before the full scan now.

Also recently ran both the MS MSRT and Defender Full Scan. Will now run both again.

As a degreed physicist plus engineer who used to work for General Dynamics doing my own scientific mainframe programming plus having 4 programmers working for me in my function as a kind of in-house consultant/problem-solver .... I remain convinced that the main problem, regardless of smoothing out FF with a new install, is an issue between Firefox and CNN.com and not specifically my comouter

Will post again after the next two scans are finished

I have run the KIS full scan only a few weeks ago, and the KIS Rootkit scan auto -runs every few days. Here is the Rootkit scan I ran immediately before the full scan now. Also recently ran both the MS MSRT and Defender Full Scan. Will now run both again. As a degreed physicist plus engineer who used to work for General Dynamics doing my own scientific mainframe programming plus having 4 programmers working for me in my function as a kind of in-house consultant/problem-solver .... I remain convinced that the main problem, regardless of smoothing out FF with a new install, is an issue between Firefox and CNN.com and not specifically my comouter Will post again after the next two scans are finished

Modified by airider

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Question owner

Microsoft Malicious Software Removal Tool April (MSRT1) and May (MSRT2) 2019

NOTHING


Will post again after the 5th Full Scan from Windows Defender

I hope someone will FINALLY be so kind as to inform the Mozilla coders to PLEASE fix this incompatibility issue between Firefox and CNN.com

This issue ONLY happens with CNN and first started with version 66 or thereabouts!

Thank You (next installment to follow)

Microsoft Malicious Software Removal Tool April (MSRT1) and May (MSRT2) 2019 NOTHING Will post again after the 5th Full Scan from Windows Defender I hope someone will FINALLY be so kind as to inform the Mozilla coders to PLEASE fix this incompatibility issue between Firefox and CNN.com This issue ONLY happens with CNN and first started with version 66 or thereabouts! Thank You (next installment to follow)
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Question owner

This issue started with the latest Firefox version and ONLY exists with CNN.com

NO malware; Defender Full Scan now

Please have someone work on making Firefox + Windows 10 v 1803 compatible with CNN.com

This issue started with the latest Firefox version and ONLY exists with CNN.com NO malware; Defender Full Scan now Please have someone work on making Firefox + Windows 10 v 1803 compatible with CNN.com
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