X
Tap here to go to the mobile version of the site.

Support Forum

Firefox doesn't open after mac software update

Posted

Last night my mac made a security update (Security update 2019-002) and after that I could open firefox anymore. Before the update it was working just fine but after I click on the icon, it appears on dock for a second or so and disappears, no error message no nothing, it just doesn't open. I've tried to restart my mac and tried to download firefox again, but I get the same result. How can I fix it?

Last night my mac made a security update (Security update 2019-002) and after that I could open firefox anymore. Before the update it was working just fine but after I click on the icon, it appears on dock for a second or so and disappears, no error message no nothing, it just doesn't open. I've tried to restart my mac and tried to download firefox again, but I get the same result. How can I fix it?

Chosen solution

jscher2000 said

SophHOTT said
/Applications/Firefox.app/Contents/MacOS/firefox-bin -P (or equivalent) doesn't work to open Profile Manager when Firefox is closed, I always get the message "The patch directory path is not valid for this application" on Terminal.

Hmm, patch directory, sounds like it could be a "staged" update waiting to be installed. I am not sure how you could get rid of that on Mac. On Windows, it would be here:

C:\Users\username\AppData\Local\Mozilla\updates

There is a path mentioned in this thread:

https://support.mozilla.org/questions/1157427#answer-961667

~/Library/Caches/Mozilla/updates/Applications/Firefox/updates/

Since it is a hidden folder path, there is a trick to viewing it mentioned in the same post.

Hopefully if you clear that out, the terminal method will work.

Thanks. I just deleted the file that was on ~/Library/Caches/Mozilla/updates/Applications/Firefox/updates/ and I was able to open firefox again. It's finally working normally.

Read this answer in context 1
Quote

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/73.0.3683.103 Safari/537.36

More Information

Timotax 1 solutions 45 answers

Hello,

You have already uninstall Firefox ?

Normaly just uninstall and reinstall fix the problem

Bye

Hello, You have already uninstall Firefox ? Normaly just uninstall and reinstall fix the problem Bye
Was this helpful to you? 0
Quote

Question owner

I've already tried that. About three times. The first one I just reinstall it and didn't opened, the second one I restarted my mac, then reinstall it and still didn't opened, and the third one I reinstall it, then restarted my mac, and then tried to open firefox and still didn't open.

I've already tried that. About three times. The first one I just reinstall it and didn't opened, the second one I restarted my mac, then reinstall it and still didn't opened, and the third one I reinstall it, then restarted my mac, and then tried to open firefox and still didn't open.

Modified by SophHOTT

Was this helpful to you?
Quote
jscher2000
  • Top 10 Contributor
8580 solutions 70167 answers

Hi SophHOTT, sorry to hear about this problem.

Could you test in Firefox's Safe Mode? In its Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, any userChrome.css/userContent.css files, and some other advanced features to help you assess whether these are causing the problem.

Hold down the option/alt key when starting Firefox. (On Windows, hold down the Shift key instead of the option/alt key.)

A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?

Hi SophHOTT, sorry to hear about this problem. Could you test in Firefox's Safe Mode? In its Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, any userChrome.css/userContent.css files, and some other advanced features to help you assess whether these are causing the problem. Hold down the option/alt key when starting Firefox. (On Windows, hold down the Shift key instead of the option/alt key.) A small dialog should appear. Click "Start in Safe Mode" (''not'' Refresh). Any improvement?
Was this helpful to you? 0
Quote

Question owner

Tried that. The "Star in Safe Mode" dialog doesn't even appear. The icon just appears briefly on dock and then disappears. Nothing really happens.

Tried that. The "Star in Safe Mode" dialog doesn't even appear. The icon just appears briefly on dock and then disappears. Nothing really happens.
Was this helpful to you?
Quote
jscher2000
  • Top 10 Contributor
8580 solutions 70167 answers

I tried to find any posts about this as a more general problem after that update but didn't find anything yet.

https://discussions.apple.com/search?page=1&q=firefox&content=filterDiscussions&time=week

I tried to find any posts about this as a more general problem after that update but didn't find anything yet. https://discussions.apple.com/search?page=1&q=firefox&content=filterDiscussions&time=week
Was this helpful to you? 0
Quote

Question owner

Look, the last think I tried was the page https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles#w_start-the-profile-manager-when-firefox-is-closed and the section "Start the Profile Manager when Firefox is closed". /Applications/Firefox.app/Contents/MacOS/firefox-bin -P (or equivalent) doesn't work to open Profile Manager when Firefox is closed, I always get the message "The patch directory path is not valid for this application" on Terminal... And I'm sure that firefox isn't open...

Look, the last think I tried was the page https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles#w_start-the-profile-manager-when-firefox-is-closed and the section "Start the Profile Manager when Firefox is closed". /Applications/Firefox.app/Contents/MacOS/firefox-bin -P (or equivalent) doesn't work to open Profile Manager when Firefox is closed, I always get the message "The patch directory path is not valid for this application" on Terminal... And I'm sure that firefox isn't open...
Was this helpful to you?
Quote
jscher2000
  • Top 10 Contributor
8580 solutions 70167 answers

Helpful Reply

SophHOTT said

/Applications/Firefox.app/Contents/MacOS/firefox-bin -P (or equivalent) doesn't work to open Profile Manager when Firefox is closed, I always get the message "The patch directory path is not valid for this application" on Terminal.

Hmm, patch directory, sounds like it could be a "staged" update waiting to be installed. I am not sure how you could get rid of that on Mac. On Windows, it would be here:

C:\Users\username\AppData\Local\Mozilla\updates

There is a path mentioned in this thread:

https://support.mozilla.org/questions/1157427#answer-961667

~/Library/Caches/Mozilla/updates/Applications/Firefox/updates/

Since it is a hidden folder path, there is a trick to viewing it mentioned in the same post.

Hopefully if you clear that out, the terminal method will work.

''SophHOTT [[#answer-1221452|said]]'' <blockquote> /Applications/Firefox.app/Contents/MacOS/firefox-bin -P (or equivalent) doesn't work to open Profile Manager when Firefox is closed, I always get the message "The patch directory path is not valid for this application" on Terminal. </blockquote> Hmm, patch directory, sounds like it could be a "staged" update waiting to be installed. I am not sure how you could get rid of that on Mac. On Windows, it would be here: C:\Users\''username''\AppData\'''Local'''\Mozilla\updates There is a path mentioned in this thread: https://support.mozilla.org/questions/1157427#answer-961667 ~/Library/Caches/Mozilla/updates/Applications/Firefox/updates/ Since it is a hidden folder path, there is a trick to viewing it mentioned in the same post. Hopefully if you clear that out, the terminal method will work.
Was this helpful to you? 1
Quote

Chosen Solution

jscher2000 said

SophHOTT said
/Applications/Firefox.app/Contents/MacOS/firefox-bin -P (or equivalent) doesn't work to open Profile Manager when Firefox is closed, I always get the message "The patch directory path is not valid for this application" on Terminal.

Hmm, patch directory, sounds like it could be a "staged" update waiting to be installed. I am not sure how you could get rid of that on Mac. On Windows, it would be here:

C:\Users\username\AppData\Local\Mozilla\updates

There is a path mentioned in this thread:

https://support.mozilla.org/questions/1157427#answer-961667

~/Library/Caches/Mozilla/updates/Applications/Firefox/updates/

Since it is a hidden folder path, there is a trick to viewing it mentioned in the same post.

Hopefully if you clear that out, the terminal method will work.

Thanks. I just deleted the file that was on ~/Library/Caches/Mozilla/updates/Applications/Firefox/updates/ and I was able to open firefox again. It's finally working normally.

''jscher2000 [[#answer-1221456|said]]'' <blockquote> ''SophHOTT [[#answer-1221452|said]]'' <blockquote> /Applications/Firefox.app/Contents/MacOS/firefox-bin -P (or equivalent) doesn't work to open Profile Manager when Firefox is closed, I always get the message "The patch directory path is not valid for this application" on Terminal. </blockquote> Hmm, patch directory, sounds like it could be a "staged" update waiting to be installed. I am not sure how you could get rid of that on Mac. On Windows, it would be here: C:\Users\''username''\AppData\'''Local'''\Mozilla\updates There is a path mentioned in this thread: https://support.mozilla.org/questions/1157427#answer-961667 ~/Library/Caches/Mozilla/updates/Applications/Firefox/updates/ Since it is a hidden folder path, there is a trick to viewing it mentioned in the same post. Hopefully if you clear that out, the terminal method will work. </blockquote> Thanks. I just deleted the file that was on ~/Library/Caches/Mozilla/updates/Applications/Firefox/updates/ and I was able to open firefox again. It's finally working normally.
Was this helpful to you? 1
Quote
jscher2000
  • Top 10 Contributor
8580 solutions 70167 answers

Thank goodness! And thank you for reporting back.

Thank goodness! And thank you for reporting back.
Was this helpful to you?
Quote
Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.