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Windows 7 & Firefox 66.0.3 incessant crashes

Posted

I know my OS is practically ancient, but I'm getting random crashes just loading newspaper articles, nothing very graphic intensive.

bp-cf195e41-0f8e-49cb-978b-e58200190502

bp-be75c6e1-d1c4-4fbc-9900-520660190502

bp-245970a4-63cb-413a-9b52-224730190502

bp-22664358-ad76-4fc7-ad8c-59f0c0190502

bp-802e6fa7-b78e-4b1a-8fdf-af69b0190502

bp-92d3e134-56e8-439f-9d1a-7cb890190502

bp-dde1246e-4b1b-491e-b201-424090190502

bp-d6e07aaf-5e3f-4e5c-9017-ffa9d0190502

bp-21606b1c-c759-4759-a2bf-d16840190502

bp-566d9346-4486-4953-b1ac-5de4e0190502

bp-4cd9a499-c196-440d-a68c-baf580190502

I'm not running a whole lot of background programs on my OS when I'm using Firefox. I'm running a single Extension, which has nothing to do with the speed or crashes. I've set "Use recommended performance settings" as the default.

Much less a question than a complaint, but less if more, Firefox. You don't need to be using so much memory.

I know my OS is practically ancient, but I'm getting random crashes just loading newspaper articles, nothing very graphic intensive. bp-cf195e41-0f8e-49cb-978b-e58200190502 bp-be75c6e1-d1c4-4fbc-9900-520660190502 bp-245970a4-63cb-413a-9b52-224730190502 bp-22664358-ad76-4fc7-ad8c-59f0c0190502 bp-802e6fa7-b78e-4b1a-8fdf-af69b0190502 bp-92d3e134-56e8-439f-9d1a-7cb890190502 bp-dde1246e-4b1b-491e-b201-424090190502 bp-d6e07aaf-5e3f-4e5c-9017-ffa9d0190502 bp-21606b1c-c759-4759-a2bf-d16840190502 bp-566d9346-4486-4953-b1ac-5de4e0190502 bp-4cd9a499-c196-440d-a68c-baf580190502 I'm not running a whole lot of background programs on my OS when I'm using Firefox. I'm running a single Extension, which has nothing to do with the speed or crashes. I've set "Use recommended performance settings" as the default. Much less a question than a complaint, but less if more, Firefox. You don't need to be using so much memory.

Modified by FireFoxFan1

Chosen solution

Try to increase the file size to the recommended size to see if that works better. Also make to start as less other software as possible to make sure there is as much memory as possible available. Low memory issues can cause all kind of problems.

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:66.0) Gecko/20100101 Firefox/66.0

More Information

cor-el
  • Top 10 Contributor
  • Moderator
17479 solutions 157964 answers

The first report you listed is a problem (hang) with the Shockwave Flash plugin (NPSWF32_32_0_0_171.dll).

  • Firefox 66.0.3 Crash Report [@ hang | F_787125036___________________ ]

Older reports are about memory issues where the OS runs out of free memory. [@ OOM | unknown | js::AutoEnterOOMUnsafeRegion::crash | js::InternalBarrierMethods<T>::postBarrier] - Firefox 66.0.3 Crash Report

Total Virtual Memory : 2,147,352,576 bytes (2.15 GB)
Available Virtual Memory : 111,886,336 bytes (111.89 MB)
Available Page File : 2,788,438,016 bytes (2.79 GB)
Available Physical Memory : 253,628,416 bytes (253.63 MB)
System Memory Use Percentage : 93

What is the size of the Windows page file? Can you possibly increase this size (e.g. to the advised size)?

The first report you listed is a problem (hang) with the Shockwave Flash plugin (NPSWF32_32_0_0_171.dll). *Firefox 66.0.3 Crash Report [@ hang | F_787125036___________________ ] Older reports are about memory issues where the OS runs out of free memory. [@ OOM | unknown | js::AutoEnterOOMUnsafeRegion::crash | js::InternalBarrierMethods<T>::postBarrier] - Firefox 66.0.3 Crash Report * https://crash-stats.mozilla.com/report/index/be75c6e1-d1c4-4fbc-9900-520660190502#tab-details Total Virtual Memory : 2,147,352,576 bytes (2.15 GB) Available Virtual Memory : 111,886,336 bytes (111.89 MB) Available Page File : 2,788,438,016 bytes (2.79 GB) Available Physical Memory : 253,628,416 bytes (253.63 MB) System Memory Use Percentage : 93 ---- What is the size of the Windows page file? Can you possibly increase this size (e.g. to the advised size)?
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cor-el said

The first report you listed is a problem (hang) with the Shockwave Flash plugin (NPSWF32_32_0_0_171.dll).
  • Firefox 66.0.3 Crash Report [@ hang | F_787125036___________________ ]
Older reports are about memory issues where the OS runs out of free memory. [@ OOM | unknown | js::AutoEnterOOMUnsafeRegion::crash | js::InternalBarrierMethods<T>::postBarrier] - Firefox 66.0.3 Crash Report Total Virtual Memory : 2,147,352,576 bytes (2.15 GB) Available Virtual Memory : 111,886,336 bytes (111.89 MB) Available Page File : 2,788,438,016 bytes (2.79 GB) Available Physical Memory : 253,628,416 bytes (253.63 MB) System Memory Use Percentage : 93

What is the size of the Windows page file? Can you possibly increase this size (e.g. to the advised size)?

The size is 3509 MB, and the recommended size is 5263 MB.

''cor-el [[#answer-1217384|said]]'' <blockquote> The first report you listed is a problem (hang) with the Shockwave Flash plugin (NPSWF32_32_0_0_171.dll). *Firefox 66.0.3 Crash Report [@ hang | F_787125036___________________ ] Older reports are about memory issues where the OS runs out of free memory. [@ OOM | unknown | js::AutoEnterOOMUnsafeRegion::crash | js::InternalBarrierMethods<T>::postBarrier] - Firefox 66.0.3 Crash Report * https://crash-stats.mozilla.com/report/index/be75c6e1-d1c4-4fbc-9900-520660190502#tab-details Total Virtual Memory : 2,147,352,576 bytes (2.15 GB) Available Virtual Memory : 111,886,336 bytes (111.89 MB) Available Page File : 2,788,438,016 bytes (2.79 GB) Available Physical Memory : 253,628,416 bytes (253.63 MB) System Memory Use Percentage : 93 ---- What is the size of the Windows page file? Can you possibly increase this size (e.g. to the advised size)? </blockquote> The size is 3509 MB, and the recommended size is 5263 MB.
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cor-el
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Chosen Solution

Try to increase the file size to the recommended size to see if that works better. Also make to start as less other software as possible to make sure there is as much memory as possible available. Low memory issues can cause all kind of problems.

Try to increase the file size to the recommended size to see if that works better. Also make to start as less other software as possible to make sure there is as much memory as possible available. Low memory issues can cause all kind of problems.
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Pj 42 solutions 869 answers

FireFoxFan1 said

I know my OS is practically ancient, but I'm getting random crashes just loading newspaper articles, nothing very graphic intensive...

Do list any Extension/Add-on, Active or Inactive.

I did some time ago suggest increasing the Windows 7 Paging File, but after experimenting with that for a while, I find it's best to leave it at automatic. Windows will increase or decrease it as necessary.

Another performance problem for older computers, like mine (Nov 2010) is the main performance bottleneck for FireFox and programs in general in Win7, is the HDD!

I've turned-off Windows 7 Defrag back in Jan and just recently did a manual Defrag of my C: drive. It was 1% Fragged. I did notice a slight bit of gain in performance since then.

I'll Defrag about every 2 months or so. Auto-Defragging with some older computer systems is jut another overall performance hit.

I'm thinking of getting a new HDD or maybe SDD. This should help FF's performance. (Wink)

Have you ever run Windows 7 'Disk Cleanup'? With all programs closed and you sitting at the Desktop, Open the Control Panel in Windows 7 and select Performance Information and Tools and in the left column, 'Open Disk Cleanup'.

Or, in Windows Explorer, Copy-n-Paste this:

Control Panel\All Control Panel Items\Performance Information and Tools

  • When the 2nd box finally pops-up, skip doing anything there first and select the Button, "Clean up system files".
  • Wait until the 4th box pops-up.
  • Choose the "More Options" Tab and run the items in there as needed.
  • Then come back the the "Disk Clean up" Tab.

Select each Title to see the Description of each item. You can select all check-boxes to clean-up all these file types, especially any that are very large in file size.

Once that is done. Run "Disk Cleanup" again and check the list again and if you wish, select/unselect check-boxes and click the "Ok" button to run it again.


Memory/Performance Issues:

What I see in Task Manager, Physical Memory Usage over time creeps up the graph, eventually nearing my 8GB my computer has. So, depending how many Tabs/Sites I visit, when the Graph Line nears the top, I hear my disk drive go into 'crunch' mode. This must be FF Caching Data and/or The 'large' Paging File crunching my hard drive. This can happen within several hours or a few days later, depending on my FF use.

However, once it reaches this point, the browser performance takes a nasty hit. The only way to regain better performance for me, is to Exit (Quit) FF and restart it.

Recommended Hardware for FF 66:

  • Pentium 4 or newer processor that supports SSE2
  • 512MB of RAM / 2GB of RAM for the 64-bit version
  • 200MB of hard drive space


Please do the following:

Click on the Windows icon 'Start' (bottom-left) and in the right column, bottom, click on Run. Enter in:

DxDiag

...Wait until the green bar loads and disappears, then click "Save All Information".
Post back here in the Forum with a Copy-n-Paste of just these information parts, under these three Headers:


System Information



Display Devices



Disk & DVD/CD-ROM Drives


Make sure your computer is not too 'LOW' on disk-remaining space. This will be a major performance problem if your remaining disk space is TOO LOW!
If you're way under 25%, then you're probably running into performance / Memory issues.
Windows-7 and Programs like to have plenty of free-disk 'breathing' room.
If you have lots of Browser Windows and Tabs going and your FireFox Browser is set to Restore Session when you start-up FF, the following will help with conserving some Memory:

Go to Options. Edit or Insert in the Address/URL Box About:Config and go there. Set the following Values:

browser.newtabpage.enabled; false

browser.newtabpage.enhanced; false

browser.sessionstore.restore_pinned_tabs_on_demand; true


Upon the next start of FireFox, this will preload only the last Tab you were parked on per browser window. The other Tabs from your Previous Session will load only when you click on them.

If you open a lot of browser windows, you can set the maximum 'remembered' browser windows higher than the default for your Restored Session. Example: My max is set for 25:

browser.sessionstore.max_windows_undo; 25

Additionally, you could try this also. Have FF reset how much Disk Cache it will use for your system by changing the following to true:

browser.cache.disk.smart_size.first_run - false

It will change back to false after FF is Exited and runs next time, setting-up your Disk Cache value. Maybe this doesn't need to run again, but I did it a while back and 'appeared' to help me.

Finally, I did the following FireFox adjustments for my old 2010 computer with the Performance settings in Options as shown in the image attachment:


~Pj

''FireFoxFan1 [[#question-1257730|said]]'' <blockquote> I know my OS is practically ancient, but I'm getting random crashes just loading newspaper articles, nothing very graphic intensive... </blockquote> Do list any Extension/Add-on, Active or Inactive. I did some time ago suggest increasing the Windows 7 Paging File, but after experimenting with that for a while, I find it's best to leave it at automatic. Windows will increase or decrease it as necessary. Another performance problem for older computers, like mine (Nov 2010) is the main performance bottleneck for FireFox and programs in general in Win7, is the HDD! I've turned-off Windows 7 Defrag back in Jan and just recently did a manual Defrag of my C: drive. It was 1% Fragged. I did notice a slight bit of gain in performance since then. I'll Defrag about every 2 months or so. Auto-Defragging with some older computer systems is jut another overall performance hit. I'm thinking of getting a new HDD or maybe SDD. This should help FF's performance. (Wink) Have you ever run Windows 7 'Disk Cleanup'? With all programs closed and you sitting at the Desktop, Open the Control Panel in Windows 7 and select Performance Information and Tools and in the left column, 'Open Disk Cleanup'. Or, in Windows Explorer, Copy-n-Paste this: Control Panel\All Control Panel Items\Performance Information and Tools * When the 2nd box finally pops-up, skip doing anything there first and select the Button, "Clean up system files". * Wait until the 4th box pops-up. * Choose the "More Options" Tab and run the items in there as needed. * Then come back the the "Disk Clean up" Tab. Select each Title to see the Description of each item. You can select all check-boxes to clean-up all these file types, especially any that are very large in file size. Once that is done. Run "Disk Cleanup" again and check the list again and if you wish, select/unselect check-boxes and click the "Ok" button to run it again. <Hr> Memory/Performance Issues: <Br> What I see in Task Manager, '''Physical Memory Usage''' over time creeps up the graph, eventually nearing my 8GB my computer has. So, depending how many Tabs/Sites I visit, when the Graph Line nears the top, I hear my disk drive go into 'crunch' mode. This must be FF Caching Data and/or The 'large' Paging File crunching my hard drive. This can happen within several hours or a few days later, depending on my FF use. <Br> However, once it reaches this point, the browser performance takes a nasty hit. The only way to regain better performance for me, is to Exit (Quit) FF and restart it. <Br> Recommended Hardware for FF 66: *Pentium 4 or newer processor that supports SSE2 *512MB of RAM / 2GB of RAM for the 64-bit version *200MB of hard drive space<Br> Please do the following: <Br> Click on the Windows icon ''''Start'''' (bottom-left) and in the right column, bottom, click on '''Run'''. Enter in: <Center>'''DxDiag'''</Center><Br> ...Wait until the green bar loads and disappears, then click "'''Save All Information'''". <Br> Post back here in the Forum with a Copy-n-Paste of just these information parts, under these three Headers:<Br> <Hr>'''System Information'''<Hr> <Br> <Hr>'''Display Devices'''<Hr> <Br> <Hr>'''Disk & DVD/CD-ROM Drives'''<Hr><Br><Br> Make sure your computer is not too 'LOW' on disk-remaining space. This will be a major performance problem if your remaining disk space is '''TOO LOW!'''<Br> If you're way under 25%, then you're probably running into performance / Memory issues.<Br> Windows-7 and Programs like to have plenty of free-disk 'breathing' room.<Br> If you have lots of Browser Windows and Tabs going and your FireFox Browser is set to '''Restore Session''' when you start-up FF, the following will help with conserving some Memory:<Br><Br> Go to '''Options'''. Edit or Insert in the Address/URL Box '''About:Config''' and go there. Set the following Values:<Br> <Center> '''browser.newtabpage.enabled; false'''<Br><Br> '''browser.newtabpage.enhanced; false'''<Br><Br> '''browser.sessionstore.restore_pinned_tabs_on_demand; true''' </Center><Br> Upon the next start of FireFox, this will preload only the last Tab you were parked on per browser window. The other Tabs from your Previous Session will load only when you click on them.<Br><Br> If you open a lot of browser windows, you can set the maximum 'remembered' browser windows higher than the default for your Restored Session. Example: My max is set for 25:<Br><Br> <Center>'''browser.sessionstore.max_windows_undo; 25'''</Center><Br> Additionally, you could try this also. Have FF reset how much Disk Cache it will use for your system by changing the following to '''true''':<Br> '''browser.cache.disk.smart_size.first_run''' - <s> false </s><Br> It will change back to '''false''' after FF is Exited and runs next time, setting-up your Disk Cache value. Maybe this doesn't need to run again, but I did it a while back and 'appeared' to help me. <Br><Br> Finally, I did the following FireFox adjustments for my old 2010 computer with the '''Performance''' settings in '''Options''' as shown in the image attachment: <Br><Br><Br> ~Pj

Modified by Pj

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Pj said

FireFoxFan1 said
I know my OS is practically ancient, but I'm getting random crashes just loading newspaper articles, nothing very graphic intensive...

Do list any Extension/Add-on, Active or Inactive.

I did some time ago suggest increasing the Windows 7 Paging File, but after experimenting with that for a while, I find it's best to leave it at automatic. Windows will increase or decrease it as necessary.

Another performance problem for older computers, like mine (Nov 2010) is the main performance bottleneck for FireFox and programs in general in Win7, is the HDD!

I've turned-off Windows 7 Defrag back in Jan and just recently did a manual Defrag of my C: drive. It was 1% Fragged. I did notice a slight bit of gain in performance since then.

I'll Defrag about every 2 months or so. Auto-Defragging with some older computer systems is jut another overall performance hit.

I'm thinking of getting a new HDD or maybe SDD. This should help FF's performance. (Wink)

Have you ever run Windows 7 'Disk Cleanup'? With all programs closed and you sitting at the Desktop, Open the Control Panel in Windows 7 and select Performance Information and Tools and in the left column, 'Open Disk Cleanup'.

~Pj

I think you went a bit overboard with that post. Anyway, so far so good with upping the size of the paging file, but I do wonder how long it's going to work.

As for defrag and disc clean-up, I do the latter maybe once a month and the latter almost everytime I restart my computer, which is every-other-day or so. I don't do much else on my computer other than access the internet, so it's not gunked up with unuse programs and such, and I make sure to clean out temporary files and clean-up system installations and such nearly every-other-day if not more.

As for extensions, Yahoo Search is the only one I have, and it's active/running. I have three plugins: OpenH264 Video Codec provided by Cisco Systems, Inc., Widevine Content Decryption Module provided by Google Inc., and Shockwave Flash. The first to are set as always activated and the last is set to ask to activate.

''Pj [[#answer-1217444|said]]'' <blockquote> ''FireFoxFan1 [[#question-1257730|said]]'' <blockquote> I know my OS is practically ancient, but I'm getting random crashes just loading newspaper articles, nothing very graphic intensive... </blockquote> Do list any Extension/Add-on, Active or Inactive. I did some time ago suggest increasing the Windows 7 Paging File, but after experimenting with that for a while, I find it's best to leave it at automatic. Windows will increase or decrease it as necessary. Another performance problem for older computers, like mine (Nov 2010) is the main performance bottleneck for FireFox and programs in general in Win7, is the HDD! I've turned-off Windows 7 Defrag back in Jan and just recently did a manual Defrag of my C: drive. It was 1% Fragged. I did notice a slight bit of gain in performance since then. I'll Defrag about every 2 months or so. Auto-Defragging with some older computer systems is jut another overall performance hit. I'm thinking of getting a new HDD or maybe SDD. This should help FF's performance. (Wink) Have you ever run Windows 7 'Disk Cleanup'? With all programs closed and you sitting at the Desktop, Open the Control Panel in Windows 7 and select Performance Information and Tools and in the left column, 'Open Disk Cleanup'. ~Pj </blockquote> I think you went a bit overboard with that post. Anyway, so far so good with upping the size of the paging file, but I do wonder how long it's going to work. As for defrag and disc clean-up, I do the latter maybe once a month and the latter almost everytime I restart my computer, which is every-other-day or so. I don't do much else on my computer other than access the internet, so it's not gunked up with unuse programs and such, and I make sure to clean out temporary files and clean-up system installations and such nearly every-other-day if not more. As for extensions, Yahoo Search is the only one I have, and it's active/running. I have three plugins: OpenH264 Video Codec provided by Cisco Systems, Inc., Widevine Content Decryption Module provided by Google Inc., and Shockwave Flash. The first to are set as always activated and the last is set to ask to activate.

Modified by FireFoxFan1

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Question owner

Spoke too soon:

bp-8ac179e1-307c-4722-9ad8-a26cf0190502

Spoke too soon: bp-8ac179e1-307c-4722-9ad8-a26cf0190502
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cor-el
  • Top 10 Contributor
  • Moderator
17479 solutions 157964 answers

You are still running out of memory.

Total Virtual Memory : 2,147,352,576 bytes (2.15 GB)
Available Virtual Memory : 149,426,176 bytes (149.43 MB)
Available Page File : 3,077,595,136 bytes (3.08 GB)
Available Physical Memory : 705,462,272 bytes (705.46 MB)
System Memory Use Percentage : 80
OOM Allocation Size : 65,536 bytes (65.54 KB)

Maybe check the Windows Task Manager what applications take the most memory.

You are still running out of memory. Total Virtual Memory : 2,147,352,576 bytes (2.15 GB) Available Virtual Memory : 149,426,176 bytes (149.43 MB) Available Page File : 3,077,595,136 bytes (3.08 GB) Available Physical Memory : 705,462,272 bytes (705.46 MB) System Memory Use Percentage : 80 OOM Allocation Size : 65,536 bytes (65.54 KB) Maybe check the Windows Task Manager what applications take the most memory.
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cor-el said

You are still running out of memory. Total Virtual Memory : 2,147,352,576 bytes (2.15 GB) Available Virtual Memory : 149,426,176 bytes (149.43 MB) Available Page File : 3,077,595,136 bytes (3.08 GB) Available Physical Memory : 705,462,272 bytes (705.46 MB) System Memory Use Percentage : 80 OOM Allocation Size : 65,536 bytes (65.54 KB) Maybe check the Windows Task Manager what applications take the most memory.

It's Firefox; it's always been Firefox. And the further we've gotten along in versions, the more processes it runs. It's running 10 different processes at the moment of varing sizes.

''cor-el [[#answer-1217544|said]]'' <blockquote> You are still running out of memory. Total Virtual Memory : 2,147,352,576 bytes (2.15 GB) Available Virtual Memory : 149,426,176 bytes (149.43 MB) Available Page File : 3,077,595,136 bytes (3.08 GB) Available Physical Memory : 705,462,272 bytes (705.46 MB) System Memory Use Percentage : 80 OOM Allocation Size : 65,536 bytes (65.54 KB) Maybe check the Windows Task Manager what applications take the most memory. </blockquote> It's Firefox; it's always been Firefox. And the further we've gotten along in versions, the more processes it runs. It's running 10 different processes at the moment of varing sizes.
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Pj 42 solutions 869 answers

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FireFoxFan1 said

It's Firefox; it's always been Firefox. And the further we've gotten along in versions, the more processes it runs. It's running 10 different processes at the moment of varying sizes.

In the attached image, those settings should reduce your Processes to around 3 or 4 or less. I have 5 going now, but I have about 26 Browser Windows going. My main FF Window has over 1,500 Tabs. That FireFox.exe Process is around 1.98 GB.


~Pj

''FireFoxFan1 [[#answer-1217649|said]]'' <blockquote> It's Firefox; it's always been Firefox. And the further we've gotten along in versions, the more processes it runs. It's running 10 different processes at the moment of varying sizes. </blockquote> In the attached image, those settings should reduce your Processes to around 3 or 4 or less. I have 5 going now, but I have about 26 Browser Windows going. My main FF Window has over 1,500 Tabs. That '''FireFox.exe''' Process is around '''1.98 GB'''. ~Pj
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