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My bookmarks and passwords are not syncing.

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After a fresh windows install, I installed firefox and started syncing with my firefox account and alas! all bookmarks and passwords are gone.

After a fresh windows install, I installed firefox and started syncing with my firefox account and alas! all bookmarks and passwords are gone.
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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:66.0) Gecko/20100101 Firefox/66.0

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FredMcD
  • Top 10 Contributor
4148 solutions 57912 answers

If you have sync, and there is a problem anywhere, Shut Down Sync Immediately On All Devices to prevent the problem from spreading. Once the problem is fixed, perform the same repair on all computers/profiles before using sync again.

If you have sync, and there is a problem anywhere, '''Shut Down Sync Immediately On All Devices''' to prevent the problem from spreading. Once the problem is fixed, perform the same repair on all computers/profiles before using sync again.
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FredMcD
  • Top 10 Contributor
4148 solutions 57912 answers

Is the data missing on all members of the sync, or just some?

Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

Is the data missing on all members of the sync, or just some? Look on your desktop. Do you see a folder called; '''Old Firefox?''' Look inside. Look for the folder with the latest creation date. https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible
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cor-el
  • Top 10 Contributor
  • Moderator
17276 solutions 156150 answers

For the bookmarks you can look for JSON backups in the bookmarkbackups folder.

  • Bookmarks -> Show All Bookmarks -> Import & Backup -> Restore

For the passwords you can see if there are older versions of the two logins.json and key4.db files available.

You can look at this utility to browse System Restore points.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:preferences page.

For the bookmarks you can look for JSON backups in the bookmarkbackups folder. *Bookmarks -> Show All Bookmarks -> Import & Backup -> Restore *https://support.mozilla.org/en-US/kb/restore-bookmarks-from-backup-or-move-them For the passwords you can see if there are older versions of the two logins.json and key4.db files available. You can look at this utility to browse System Restore points. *System Restore Explorer<br>https://www.nicbedford.co.uk/software/systemrestoreexplorer/ You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the <b>about:preferences</b> page. *Help -> Troubleshooting Information -> Profile Directory:<br>Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder *http://kb.mozillazine.org/Profile_folder_-_Firefox
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