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how do I get my computer to play Radio 3?

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I have just migrated to a MacOSMojave and am dealing with some teething problems. The one at the moment is that when I use Firefox to go to the BBC website to play Radio 3 there is no sound happening despite all my checks. To put this in context: I can access BBCiplayer and play videos with sound, I can get sound using You Tube, also I have checked my system preferences and made sure that I have ticked the right boxes. So it is not an across the board phenomenon but something more localised. Any thoughts on this would be welcome.

I have just migrated to a MacOSMojave and am dealing with some teething problems. The one at the moment is that when I use Firefox to go to the BBC website to play Radio 3 there is no sound happening despite all my checks. To put this in context: I can access BBCiplayer and play videos with sound, I can get sound using You Tube, also I have checked my system preferences and made sure that I have ticked the right boxes. So it is not an across the board phenomenon but something more localised. Any thoughts on this would be welcome.

Chosen solution

Please provide a public link (no password) that we can check out. No Personal Information Please !


Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


One issue that seems more common lately is Firefox's Tracking Protection feature. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: Tracking Protection {web link}

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • Firefox 66.0.3
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:66.0) Gecko/20100101 Firefox/66.0
  • Support URL: https://support.mozilla.org/1/firefox/66.0.3/Darwin/en-US/

Extensions

  • 1Password extension (desktop app required) 4.7.3.90 (onepassword4@agilebits.com)
  • Adobe Acrobat 18.0.9 (web2pdfextension.17@acrobat.adobe.com) (Inactive)

Javascript

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Graphics

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Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4195 solutions 58553 answers

Chosen Solution

Please provide a public link (no password) that we can check out. No Personal Information Please !


Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


One issue that seems more common lately is Firefox's Tracking Protection feature. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: Tracking Protection {web link}

Please provide a public link (no password) that we can check out. '''No Personal Information Please ! ''' ----------- Make sure you are not blocking content. [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? --------------- One issue that seems more common lately is Firefox's Tracking Protection feature. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: [https://support.mozilla.org/en-US/kb/tracking-protection Tracking Protection] {web link}
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Question owner

Thank you for that! I am playing Radio 3 now while in safe mode, should I restart Firefox again now in normal mode now this is fixed? Thanks again, PenelopeG

Thank you for that! I am playing Radio 3 now while in safe mode, should I restart Firefox again now in normal mode now this is fixed? Thanks again, PenelopeG
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McCoy
  • Top 10 Contributor
497 solutions 4568 answers

Hello PenelopeG,

You use Safe Mode to diagnose the problem; its disables add-ons (among other things).

In this case it e.g. disabled your "1Password extension (desktop app required)" It could very well be that that extension is the culprit, as it is known to cause all kinds of problems.

You might want to disable it permanently, or better yet : remove it. (that add-on is not from the official addons.mozilla.org page)

Maybe you'd consider Firefox Password Manager : https://support.mozilla.org/en-US/kb/password-manager-remember-delete-change-and-import

Or, if that's not what you want, choose a similar add-on from the addons.mozilla.org page .......

Hello PenelopeG, You use Safe Mode to diagnose the problem; its disables add-ons (among other things). In this case it e.g. disabled your "1Password extension (desktop app required)" It could very well be that that extension is the culprit, as it is known to cause all kinds of problems. You might want to disable it permanently, or better yet : remove it. (that add-on is not from the official addons.mozilla.org page) Maybe you'd consider Firefox Password Manager : https://support.mozilla.org/en-US/kb/password-manager-remember-delete-change-and-import Or, if that's not what you want, choose a similar add-on from the addons.mozilla.org page .......
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