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Cannot get to manual configuration when adding account

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I have two email addresses through bluehost.com (xxx@elliesrevive.blog). When I try to add one of the accounts to TB, nothing happens when I press "Continue". It never gets to the Manual Configuration feature described in the instructions. I have all of the config info. I just need to get to a place to put it. BTW, I already have two email accounts active in TB, but from another hosting provider (fastmail.com); they are working fine. I just get stuck when trying to add the new accounts.

I have two email addresses through bluehost.com (xxx@elliesrevive.blog). When I try to add one of the accounts to TB, nothing happens when I press "Continue". It never gets to the Manual Configuration feature described in the instructions. I have all of the config info. I just need to get to a place to put it. BTW, I already have two email accounts active in TB, but from another hosting provider (fastmail.com); they are working fine. I just get stuck when trying to add the new accounts.

Chosen solution

It wouldn't hurt to reinstall TB, but I doubt it will fix the inactive button. See the attached picture for the window that appears after the Continue button is clicked in offline mode. You could also try running in safe mode (hold Shift when you launch TB) in case your window layout is broken.

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  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:66.0) Gecko/20100101 Firefox/66.0

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sfhowes
  • Top 10 Contributor
1279 solutions 6072 answers

Select File/Offline/Work Offline, or click the icon at the left end of the status bar, to go offline. Then, File/New Existing Mail Account, enter your credentials, Continue, and on the next screen select POP or IMAP and click Advanced config. Once the settings are entered and the account is added, be sure to go online by unchecking File/Offline/Work Offline.

Select File/Offline/Work Offline, or click the icon at the left end of the status bar, to go offline. Then, File/New Existing Mail Account, enter your credentials, Continue, and on the next screen select POP or IMAP and click Advanced config. Once the settings are entered and the account is added, be sure to go online by unchecking File/Offline/Work Offline.
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Question owner

Thanks for the response, but I might have a different issue. The "Continue" button appears to be just as inactive offline. I get the same response as when online.

Maybe I need to re-install TB?

Thanks for the response, but I might have a different issue. The "Continue" button appears to be just as inactive offline. I get the same response as when online. Maybe I need to re-install TB?
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sfhowes
  • Top 10 Contributor
1279 solutions 6072 answers

Chosen Solution

It wouldn't hurt to reinstall TB, but I doubt it will fix the inactive button. See the attached picture for the window that appears after the Continue button is clicked in offline mode. You could also try running in safe mode (hold Shift when you launch TB) in case your window layout is broken.

It wouldn't hurt to reinstall TB, but I doubt it will fix the inactive button. See the attached picture for the window that appears after the Continue button is clicked in offline mode. You could also try running in safe mode (hold Shift when you launch TB) in case your window layout is broken.
Was this helpful to you?
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