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How do I completely remove "express directions" from my computer.

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I follow their directions for removal but it gives a caveat that states if I remove cookies, it will automatically come back.

I follow their directions for removal but it gives a caveat that states if I remove cookies, it will automatically come back.

Chosen solution

In order to uninstall a possibly unwanted extension, please do the following:

  1. Click the menu button New Fx Menu and choose Add-ons.
  2. Once the Add-on Manager has opened in a new tab, click the Extensions button on the left side of the window.
  3. You should now see a list of your installed extensions on the right side together with buttons on the right side of each extension.
  4. To remove an extension from Firefox, simply click the Remove button. You should see a message that informs you about the successful removal of the add-on.
  5. Note that some add-ons require a Firefox restart to be removed completely. To perform a Firefox restart after the add-on removal, click the Restart now link in the message.

You can find further information about uninstalling extensions in the following articles:

You will likely also want to scan your computer for infections after you have been able to remove the add-on. Sometimes, if the add-on keeps coming back, running a malware scan can find what's causing that to happen.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista if you don't already have one. Windows 8/10 have antivirus protection built-in.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

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Wesley Branton
  • Top 10 Contributor
582 solutions 4953 answers

Chosen Solution

In order to uninstall a possibly unwanted extension, please do the following:

  1. Click the menu button New Fx Menu and choose Add-ons.
  2. Once the Add-on Manager has opened in a new tab, click the Extensions button on the left side of the window.
  3. You should now see a list of your installed extensions on the right side together with buttons on the right side of each extension.
  4. To remove an extension from Firefox, simply click the Remove button. You should see a message that informs you about the successful removal of the add-on.
  5. Note that some add-ons require a Firefox restart to be removed completely. To perform a Firefox restart after the add-on removal, click the Restart now link in the message.

You can find further information about uninstalling extensions in the following articles:

You will likely also want to scan your computer for infections after you have been able to remove the add-on. Sometimes, if the add-on keeps coming back, running a malware scan can find what's causing that to happen.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista if you don't already have one. Windows 8/10 have antivirus protection built-in.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

In order to uninstall a possibly unwanted extension, please do the following: #Click the menu button [[Image:New Fx Menu]] and choose Add-ons. #Once the Add-on Manager has opened in a new tab, click the ''Extensions'' button on the left side of the window. #You should now see a list of your installed extensions on the right side together with buttons on the right side of each extension. #To remove an extension from Firefox, simply click the Remove button. You should see a message that informs you about the successful removal of the add-on. #Note that some add-ons require a Firefox restart to be removed completely. To perform a Firefox restart after the add-on removal, click the ''Restart now'' link in the message. You can find further information about uninstalling extensions in the following articles: *[[Disable or remove Add-ons]] *[[Remove a toolbar that has taken over your Firefox search or home page]] You will likely also want to scan your computer for infections after you have been able to remove the add-on. Sometimes, if the add-on keeps coming back, running a malware scan can find what's causing that to happen. You can try these free programs to scan for malware, which work with your existing antivirus software: * [https://www.microsoft.com/en-us/wdsi/products/scanner Microsoft Safety Scanner] * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware] * [http://support.kaspersky.com/viruses/disinfection/5350 Anti-Rootkit Utility - TDSSKiller] (for more info, see this [https://www.bleepingcomputer.com/download/tdsskiller/ alternate TDSSKiller download page]) * [https://www.malwarebytes.com/adwcleaner/ AdwCleaner] (for more info, see this [http://www.bleepingcomputer.com/download/adwcleaner/ alternate AdwCleaner download page]) * [http://www.surfright.nl/en/hitmanpro/ Hitman Pro] * [http://www.eset.com/us/online-scanner/ ESET Online Scanner] [https://support.microsoft.com/help/14210/security-essentials-download Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista if you don't already have one. Windows 8/10 have antivirus protection [https://www.microsoft.com/windows/comprehensive-security built-in]. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Did this fix your problems? Please report back to us!
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cor-el
  • Top 10 Contributor
  • Moderator
17425 solutions 157456 answers

Helpful Reply

Extensions that do not have a "Remove" button are installed globally by other software and are not under control of the Firefox extension manager. Globally installed extensions are usually found via a registry scan or are installed in a location that Firefox scans for installed extensions.

Extensions installed globally need to be removed via the settings (Options/Preferences) of the program that has added this extension or this program has to be uninstalled via "Control Panel -> Programs". In Firefox you can only disable such an extension.

You can find the install location of a specific extension in the extensions.json file in the profile folder. You can open the extensions.json file in the Scratchpad and search for this extension. The path field lists its install location.

Extensions that do not have a "Remove" button are installed globally by other software and are not under control of the Firefox extension manager. Globally installed extensions are usually found via a registry scan or are installed in a location that Firefox scans for installed extensions. *https://developer.mozilla.org/en-US/Mozilla/Add-ons/WebExtensions/Distribution_options *https://developer.mozilla.org/en-US/Mozilla/Add-ons/WebExtensions/Distribution_options/Add-ons_in_the_enterprise Extensions installed globally need to be removed via the settings (Options/Preferences) of the program that has added this extension or this program has to be uninstalled via "Control Panel -> Programs". In Firefox you can only disable such an extension. You can find the install location of a specific extension in the extensions.json file in the profile folder. You can open the extensions.json file in the Scratchpad and search for this extension. The path field lists its install location.
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Question owner

Solution was clear, concise and easy to follow. Thank you so much, I have my sanity back! Also appreciate the additional recommendations to ensure it was removed.

Solution was clear, concise and easy to follow. Thank you so much, I have my sanity back! Also appreciate the additional recommendations to ensure it was removed.
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