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Firefox crashes

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While attempting to fix my laptop battery I either deleted or changed a setting that is impacting Mozilla Firefox. When I attempt to start Firefox I get the Crash Reporter "Firefox had a problem & crashed" - after many attempts, I can't get it to restart. I don't know what I am going to do if I have lost all my bookmarks & saved passwords. Please help!

Crash ID: bp-2570327b-ee68-47ec-ae96-74ff40190402

This is what I did to try & fix battery not charging, but in Device Manager I also deleted what I thought was an old network adapter, but can't remember exactly what it was I deleted. I also changed a lot of battery settings, but don't think that should impact Firefox?

Please perform below-shown steps to resolve the issue: Step 01. Click on the Start Button Step 02. Type "Device Manager" in the start search box & open the Device Manager Step 03. Look for Batteries and expand it by click on the + symbol on the left Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall Note: This Battery driver will get reinstalled automatically when you restart the Notebook again Step 05. Please Shutdown the Notebook Step 06. Please remove the Battery and unplug the Power Adapter Step 07. Press and Hold the Power Button for full 1 Minute Step 08. Go ahead and put back the Battery and connect the Power Adapter Step 09. Look for "Plugged In Charging" message on the Battery icon

While attempting to fix my laptop battery I either deleted or changed a setting that is impacting Mozilla Firefox. When I attempt to start Firefox I get the Crash Reporter "Firefox had a problem & crashed" - after many attempts, I can't get it to restart. I don't know what I am going to do if I have lost all my bookmarks & saved passwords. Please help! Crash ID: bp-2570327b-ee68-47ec-ae96-74ff40190402 This is what I did to try & fix battery not charging, but in Device Manager I also deleted what I thought was an old network adapter, but can't remember exactly what it was I deleted. I also changed a lot of battery settings, but don't think that should impact Firefox? Please perform below-shown steps to resolve the issue: Step 01. Click on the Start Button Step 02. Type "Device Manager" in the start search box & open the Device Manager Step 03. Look for Batteries and expand it by click on the + symbol on the left Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall Note: This Battery driver will get reinstalled automatically when you restart the Notebook again Step 05. Please Shutdown the Notebook Step 06. Please remove the Battery and unplug the Power Adapter Step 07. Press and Hold the Power Button for full 1 Minute Step 08. Go ahead and put back the Battery and connect the Power Adapter Step 09. Look for "Plugged In Charging" message on the Battery icon

Chosen solution

Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.140 Safari/537.36 Edge/17.17134

More Information

FredMcD
  • Top 10 Contributor
4229 solutions 59021 answers

Helpful Reply

Product Firefox Release Channel release Version 66.0.2 Build ID 20190326175229 (2019-03-26) OS Windows 10 OS Version 10.0.17134

bp-2570327b-ee68-47ec-ae96-74ff40190402 Signature: mozilla::Preferences::AddBoolVarCache

Crash Reason EXCEPTION_BREAKPOINT

IPSEng64.dll = Symantec Intrusion Detection

This is for Sumo's Related Bugs 1276488 REOPENED --- XPCOM Startup crashes in nsTArray_Impl<T>::AppendElement<T> | mozilla::Preferences::AddBoolVarCache, due to problems reading greprefs.js from the omnijar

Product Firefox Release Channel release Version 66.0.2 Build ID 20190326175229 (2019-03-26) OS Windows 10 OS Version 10.0.17134 bp-2570327b-ee68-47ec-ae96-74ff40190402 Signature: mozilla::Preferences::AddBoolVarCache Crash Reason EXCEPTION_BREAKPOINT IPSEng64.dll = Symantec Intrusion Detection This is for Sumo's Related Bugs 1276488 REOPENED --- XPCOM Startup crashes in nsTArray_Impl<T>::AppendElement<T> | mozilla::Preferences::AddBoolVarCache, due to problems reading greprefs.js from the omnijar
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FredMcD
  • Top 10 Contributor
4229 solutions 59021 answers
First, let's make sure there is no system damage. Perform a System File Check to fix corrupted system files '''Win 7, 8, 10, Vista:''' https://support.microsoft.com/en-us/kb/929833 '''Win XP:''' https://answers.microsoft.com/en-us/windows/forum/all/windows-xp-scan-and-fix-disk-errors/6fe2827a-4be6-4bc1-8083-5139b5aa3a3d Wiki - Windows 10 System File Check http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93
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FredMcD
  • Top 10 Contributor
4229 solutions 59021 answers

Chosen Solution

Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Let’s do a full clean re-install; [http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems] {web link} Save the file. Then '''Close Firefox. ''' Using your file browser, open the '''Programs Folder''' on your computer. '''Windows: ''' C:\Program Files C:\Program Files (x86) '''Note:''' Check Both Folders '''Mac: ''' Open the ''' "Applications" ''' folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac '''Linux: ''' Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any '''Mozilla''' or '''Firefox''' program folders. Do not remove the '''Mozilla Thunderbird''' folder if there is one. '''Do Not''' remove any profile folders. After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your '''Computer''' in safe mode and try again. http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia
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Question owner

That fixed it! Thanks!!!

That fixed it! Thanks!!!
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FredMcD
  • Top 10 Contributor
4229 solutions 59021 answers

Glad to help. Safe Surfing.

Glad to help. Safe Surfing.
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