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firefox crash

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I have post this questions a week ago but there is no response of my questions. I re-post it and hope someone could help to resolve the problem. The firefox v.65 crash , usually after 3o mins, when I have the new brought photoshop elements 2019 program running in the background. After crashed I try to restore the tab. However, firefox crash again right after restart and restore the tab. If I keep trying to restore the tab. The firefox has no response and freeze. A error message come out " video driver failed to restart ....... Sometime the computer get into blue screen and die. i find that the problem also happen with Microsoft Edge browser too. I google the possible issue of the crash and get some information regarding the crash. It may be cause by the photoshop element face detection feature use too much memory to run the program or the program has memory leak problem that cause firefox crash.

I did check my computer RAM memory and PC window system files. they did not show any error. I refresh firefox and reinstall my video driver. However, it make no change of the crash situation. The firefox crash and Blue screen die issues only happen if I run my photoshop element and premier 2019 program at the same time. Adobe support said that it was not photoshop element program problem for the firefox crash.

I want to find out what is the root problem of the crash and how to fix it. I also want to know any known issue firefox crash assoicated with photoshop elements program.

5 Firefox crash Report ID Date Submitted bp-3bc9dd4d-ad04-43de-be4d-3f3270190310 09/03/2019, 6:42 p.m. View bp-387f17b9-0e9e-4d8e-a824-3a2b70190309 08/03/2019, 5:28 p.m. View bp-77e7b317-33cf-44b2-9a1d-868080190309 08/03/2019, 5:13 p.m. View bp-133e4f96-b678-49ce-bac7-b5d1c0190309 08/03/2019, 5:11 p.m. View bp-1435fdb6-debd-49cf-8616-c222e0190226 25/02/2019, 10:52 p.m.

please let me know if someone know the answers Thanks

I have post this questions a week ago but there is no response of my questions. I re-post it and hope someone could help to resolve the problem. The firefox v.65 crash , usually after 3o mins, when I have the new brought photoshop elements 2019 program running in the background. After crashed I try to restore the tab. However, firefox crash again right after restart and restore the tab. If I keep trying to restore the tab. The firefox has no response and freeze. A error message come out " video driver failed to restart ....... Sometime the computer get into blue screen and die. i find that the problem also happen with Microsoft Edge browser too. I google the possible issue of the crash and get some information regarding the crash. It may be cause by the photoshop element face detection feature use too much memory to run the program or the program has memory leak problem that cause firefox crash. I did check my computer RAM memory and PC window system files. they did not show any error. I refresh firefox and reinstall my video driver. However, it make no change of the crash situation. The firefox crash and Blue screen die issues only happen if I run my photoshop element and premier 2019 program at the same time. Adobe support said that it was not photoshop element program problem for the firefox crash. I want to find out what is the root problem of the crash and how to fix it. I also want to know any known issue firefox crash assoicated with photoshop elements program. 5 Firefox crash Report ID Date Submitted bp-3bc9dd4d-ad04-43de-be4d-3f3270190310 09/03/2019, 6:42 p.m. View bp-387f17b9-0e9e-4d8e-a824-3a2b70190309 08/03/2019, 5:28 p.m. View bp-77e7b317-33cf-44b2-9a1d-868080190309 08/03/2019, 5:13 p.m. View bp-133e4f96-b678-49ce-bac7-b5d1c0190309 08/03/2019, 5:11 p.m. View bp-1435fdb6-debd-49cf-8616-c222e0190226 25/02/2019, 10:52 p.m. please let me know if someone know the answers Thanks
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Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:66.0) Gecko/20100101 Firefox/66.0

More Information

philipp
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5263 solutions 23278 answers

Helpful Reply

thanks for providing some crash ids - did you manually adjust your system's page file settings? if yes please restore them to their default and let the system manage the size of the page file... https://lifehacker.com/understanding-the-windows-pagefile-and-why-you-shouldnt-5426041

in addition you might want to go to the firefox menu ≡ > options > privacy & security panel and under permissions check the setting to prevent accessibility services from accessing your browser - this shouldn't be directly be related to those crashes but improves the performance of firefox.

thanks for providing some crash ids - did you manually adjust your system's page file settings? if yes please restore them to their default and let the system manage the size of the page file... https://lifehacker.com/understanding-the-windows-pagefile-and-why-you-shouldnt-5426041 in addition you might want to go to the firefox ''menu ≡ > options > privacy & security'' panel and under permissions check the setting to '''prevent accessibility services from accessing your browser''' - this shouldn't be directly be related to those crashes but improves the performance of firefox.
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Question owner

Hi philipp, Thank you. it works. However, I still get one crash ( see below the crash report).

Please advise.

Thanks

bp-4c27ea4a-e355-4a96-a040-2dbf50190319 18/03/2019, 9:40 p.m.

Hi philipp, Thank you. it works. However, I still get one crash ( see below the crash report). Please advise. Thanks bp-4c27ea4a-e355-4a96-a040-2dbf50190319 18/03/2019, 9:40 p.m.
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FredMcD
  • Top 10 Contributor
4146 solutions 57849 answers
bp-4c27ea4a-e355-4a96-a040-2dbf50190319 Signature: OOM | small --------- https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version '''66.0''' March 19, 2019 ----------- https://support.mozilla.org/kb/Firefox+is+already+running+but+is+not+responding https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up
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Question owner

Hi FredMcD,

I did. however, it still crash. Once crash, unable to restore.

bp-da0c0688-5912-4847-be84-9b86f0190320 20/03/2019, 12:33 a.m. Thanks,

Louis

Hi FredMcD, I did. however, it still crash. Once crash, unable to restore. bp-da0c0688-5912-4847-be84-9b86f0190320 20/03/2019, 12:33 a.m. Thanks, Louis
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FredMcD
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Product Firefox Release Channel release Version Build ID 20190225143501 (2019-02-25) Buildhub data OS Windows 10 OS Version 10.0.17763

bp-da0c0688-5912-4847-be84-9b86f0190320 Signature: OOM | small


Very odd report, not showing the version number.

Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Product Firefox Release Channel release Version Build ID 20190225143501 (2019-02-25) Buildhub data OS Windows 10 OS Version 10.0.17763 bp-da0c0688-5912-4847-be84-9b86f0190320 Signature: OOM | small ----------- Very odd report, not showing the version number. Let’s do a full clean re-install; [http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems] {web link} Save the file. Then '''Close Firefox. ''' Using your file browser, open the '''Programs Folder''' on your computer. '''Windows: ''' C:\Program Files C:\Program Files (x86) '''Note:''' Check Both Folders '''Mac: ''' Open the ''' "Applications" ''' folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac '''Linux: ''' Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any '''Mozilla''' or '''Firefox''' program folders. Do not remove the '''Mozilla Thunderbird''' folder if there is one. '''Do Not''' remove any profile folders. After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your '''Computer''' in safe mode and try again. http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia
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Question owner

Hi FredMcD, I find Mozilla firefox folder under program files, Mozilla maintenance folder under program files (x86) and Mozilla folder under ProgramData. My question is that do I need to uninstall all above folders? Moreover, Do I need to uninstall the Firefox by programs and features first and then remove the above folders?

I attached a firefox crash error message screen shot happened while I am typing this email. The crash make the pc dark screen. I have to reboot the computer to restore firefox.

Thanks,

Louis

Hi FredMcD, I find Mozilla firefox folder under program files, Mozilla maintenance folder under program files (x86) and Mozilla folder under ProgramData. My question is that do I need to uninstall all above folders? Moreover, Do I need to uninstall the Firefox by programs and features first and then remove the above folders? I attached a firefox crash error message screen shot happened while I am typing this email. The crash make the pc dark screen. I have to reboot the computer to restore firefox. Thanks, Louis
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FredMcD
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If you use the Uninstall, something could be left behind.

Just follow the instructions I posted above. Remove ONLY what I listed.

If you use the Uninstall, something could be left behind. Just follow the instructions I posted above. Remove ONLY what I listed.
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Question owner

Hi FredMcD, I have followed your instruction to reinstall Firefox. Firefox run OK for 5 hours and crash exactly same as last time. Firefox unable to restart after crash and the error message from window is exactly the same as last time ( see the screenshot I sent you last message). Computer graphic driver unable to start after crash that make the screen black out. I have to reboot the computer in order to write and send this report. According to the error message the crash may cause by the insufficient page memory to run the Firefox.

Below is the Firefox crash report :

bp-73fc27bf-5b95-40c7-8bde-da0c40190321 20/03/2019, 9:55 p.m.

Please advise what is next step to fix the issue.

Thanks,

Louis

Hi FredMcD, I have followed your instruction to reinstall Firefox. Firefox run OK for 5 hours and crash exactly same as last time. Firefox unable to restart after crash and the error message from window is exactly the same as last time ( see the screenshot I sent you last message). Computer graphic driver unable to start after crash that make the screen black out. I have to reboot the computer in order to write and send this report. According to the error message the crash may cause by the insufficient page memory to run the Firefox. Below is the Firefox crash report : bp-73fc27bf-5b95-40c7-8bde-da0c40190321 20/03/2019, 9:55 p.m. Please advise what is next step to fix the issue. Thanks, Louis
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FredMcD
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I called for more help.


Product Firefox Release Channel release Version 66.0 Build ID 20190314174725 (2019-03-14) Buildhub data OS Windows 10 OS Version 10.0.17763

bp-73fc27bf-5b95-40c7-8bde-da0c40190321 Signature: OOM | small

Crash Reason EXCEPTION_BREAKPOINT

nvwgf2umx_cfg.dll = NVIDIA D3D10 drivers = NVIDIA Corporation

I called for more help. ------------ Product Firefox Release Channel release Version 66.0 Build ID 20190314174725 (2019-03-14) Buildhub data OS Windows 10 OS Version 10.0.17763 bp-73fc27bf-5b95-40c7-8bde-da0c40190321 Signature: OOM | small Crash Reason EXCEPTION_BREAKPOINT nvwgf2umx_cfg.dll = NVIDIA D3D10 drivers = NVIDIA Corporation
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Question owner

Hi FredMcD,

Thanks for your quick response and following up the case.

Please let me know the update ASAP.

Thanks,

Louis

Hi FredMcD, Thanks for your quick response and following up the case. Please let me know the update ASAP. Thanks, Louis
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Question owner

Hi FredMcD,

I want to follow up whether you get any update and solution of my case.

Thanks, Louis


FredMcD said

I called for more help.

Product Firefox Release Channel release Version 66.0 Build ID 20190314174725 (2019-03-14) Buildhub data OS Windows 10 OS Version 10.0.17763

bp-73fc27bf-5b95-40c7-8bde-da0c40190321 Signature: OOM | small

Crash Reason EXCEPTION_BREAKPOINT

nvwgf2umx_cfg.dll = NVIDIA D3D10 drivers = NVIDIA Corporation

Hi FredMcD, I want to follow up whether you get any update and solution of my case. Thanks, Louis ''FredMcD [[#answer-1207140|said]]'' <blockquote> I called for more help. ------------ Product Firefox Release Channel release Version 66.0 Build ID 20190314174725 (2019-03-14) Buildhub data OS Windows 10 OS Version 10.0.17763 bp-73fc27bf-5b95-40c7-8bde-da0c40190321 Signature: OOM | small Crash Reason EXCEPTION_BREAKPOINT nvwgf2umx_cfg.dll = NVIDIA D3D10 drivers = NVIDIA Corporation </blockquote>
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FredMcD
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I'll call again. https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version 66.0.1 March 22, 2019

I'll call again. https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version '''66.0.1''' March 22, 2019
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Question owner

Hi FredMcD,

I did update latest version 66.01 however, it does not help to fix my problem.

Thanks,

Louis

Hi FredMcD, I did update latest version 66.01 however, it does not help to fix my problem. Thanks, Louis
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FredMcD
  • Top 10 Contributor
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Can you post the last crash report?

Can you post the last crash report?
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Question owner

Hi FredMcD,

bp-51af3902-c725-4144-bbf0-431f10190322 22/03/2019, 12:22 a.m.

Hi FredMcD, bp-51af3902-c725-4144-bbf0-431f10190322 22/03/2019, 12:22 a.m.
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FredMcD
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That report shows: Product Firefox Release Channel release Version 66.0 on Fri, 22 Mar 2019 07:19:15 GMT

That report shows: Product Firefox Release Channel release Version 66.0 on Fri, 22 Mar 2019 07:19:15 GMT
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Question owner

Hi FredMcD,

Firefox 66.0.1does not able to get a report record for my lastest crash because the computer was blue screen and restarted. I will send you one if I get it again.

Thanks,

Louis

Hi FredMcD, Firefox 66.0.1does not able to get a report record for my lastest crash because the computer was blue screen and restarted. I will send you one if I get it again. Thanks, Louis
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Question owner

Hi FredMcD,

Firefox 66.01 and the program Photoshops element organizer both crashed at the same time after running 3 hours. Firefox did not create a crash report as usual and it can be restore to the last tab. I did not know why firefox was not able to create a crash report as usual. I think the photoshops program may run out all the page file memory and cause firefox and photoshop element both crash.

Would you able to troubleshooting the issue without the crash report?

Thanks, Louis

Hi FredMcD, Firefox 66.01 and the program Photoshops element organizer both crashed at the same time after running 3 hours. Firefox did not create a crash report as usual and it can be restore to the last tab. I did not know why firefox was not able to create a crash report as usual. I think the photoshops program may run out all the page file memory and cause firefox and photoshop element both crash. Would you able to troubleshooting the issue without the crash report? Thanks, Louis
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FredMcD
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Check with Photoshops support. Maybe they can help.

Check with Photoshops support. Maybe they can help.
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Question owner

Hi FredMcD,

I finally got the latest firefox 66.02 crash report after firefox ran 6 hours with photoshop elements. After crash firefox did not able to restore and kept crash.

p-09215d19-c280-400b-9607-3c7250190403 02/04/2019, 10:59 p.m. View bp-6971474b-ab37-4147-b0a8-31f3b0190403 02/04/2019, 10:57 p.m. View bp-15cd0f3c-bd87-4faf-8e81-bc8a80190403 02/04/2019, 10:57 p.m. View bp-7cf26a94-61b1-41de-a958-8bd320190403 02/04/2019, 10:53 p.m. View bp-6e6d9002-3fc9-47d2-adbe-030440190403 02/04/2019, 10:53 p.m.

Please help to identify the issue.

Thanks, Louis

Hi FredMcD, I finally got the latest firefox 66.02 crash report after firefox ran 6 hours with photoshop elements. After crash firefox did not able to restore and kept crash. p-09215d19-c280-400b-9607-3c7250190403 02/04/2019, 10:59 p.m. View bp-6971474b-ab37-4147-b0a8-31f3b0190403 02/04/2019, 10:57 p.m. View bp-15cd0f3c-bd87-4faf-8e81-bc8a80190403 02/04/2019, 10:57 p.m. View bp-7cf26a94-61b1-41de-a958-8bd320190403 02/04/2019, 10:53 p.m. View bp-6e6d9002-3fc9-47d2-adbe-030440190403 02/04/2019, 10:53 p.m. Please help to identify the issue. Thanks, Louis
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