X
Tap here to go to the mobile version of the site.

Support Forum

While using fully updated Firefox and logged in, I cannot download any addon because I am only asked to Download Firefox.

Posted

My browser is 65.0.2 (64-bit), up-to-date. When attempting to download/install a new add-on, I am provided no option for doing so. The only available button for download is "Only with Firefox, Get Firefox Now". This is the same for every add-on. I have tried using Firefox in Safe Mode with all add-ons off and it still did not work.

My browser is 65.0.2 (64-bit), up-to-date. When attempting to download/install a new add-on, I am provided no option for doing so. The only available button for download is "Only with Firefox, Get Firefox Now". This is the same for every add-on. I have tried using Firefox in Safe Mode with all add-ons off and it still did not work.
Quote

Additional System Details

Application

  • Firefox 65.0.2
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_6) AppleWebKit/601.7.7 (KHTML, like Gecko) Version/9.1.2 Safari/601.7.7
  • Support URL: https://support.mozilla.org/1/firefox/65.0.2/WINNT/en-US/

Extensions

  • Flash and Video Download 3.2.1 ({bee6eb20-01e0-ebd1-da83-080329fb9a3a}) (Inactive)
  • HTTPS Everywhere 2019.1.31 (https-everywhere@eff.org) (Inactive)
  • Privacy Badger 2019.2.19 (jid1-MnnxcxisBPnSXQ@jetpack) (Inactive)
  • Random Agent Spoofer 0.9.5.6 (jid1-AVgCeF1zoVzMjA@jetpack) (Inactive)
  • User Agent Switcher 0.7.3.1-signed.1-signed ({e968fc70-8f95-4ab9-9e79-304de2a71ee1}) (Inactive)
  • WorldIP 3.0.9.1-signed.1-let-fixed.1-signed ({f36c6cd1-da73-491d-b290-8fc9115bfa55}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GT 335M
  • adapterDescription2:
  • adapterDeviceID: 0x0caf
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterSubsysID: 04431028
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • contentUsesTiling: False
  • crashGuards: []
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: True
  • directWriteVersion: 10.0.17134.376
  • driverDate: 11-14-2016
  • driverDate2:
  • driverVersion: 21.21.13.4201
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'blocked', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blocked', u'message': u'Acceleration blocked by safe-mode', u'type': u'runtime'}], u'name': u'HW_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct2D', u'log': [{u'status': u'unavailable', u'message': u'Direct2D requires Direct3D 11 compositing', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'disabled', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'unavailable', u'message': u'D3D11 compositing is disabled', u'type': u'default'}, {u'status': u'disabled', u'message': u'D3D11 compositing is disabled', u'type': u'env'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'blocked', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blocked', u'message': u'Safe-mode is enabled', u'type': u'runtime'}], u'name': u'GPU_PROCESS'}, {u'status': u'unavailable', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}, {u'status': u'unavailable', u'message': u'ANGLE is disabled', u'type': u'runtime'}], u'name': u'WEBRENDER'}, {u'status': u'blocked', u'description': u'WebRender qualified', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blocked', u'message': u'Has battery', u'type': u'env'}], u'name': u'WEBRENDER_QUALIFIED'}, {u'status': u'blocked', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blocked', u'message': u'OMTP blocked by safe-mode', u'type': u'runtime'}], u'name': u'OMTP'}]}
  • info: {u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'ApzAutoscrollInput': 1, u'AzureFallbackCanvasBackend': u'cairo', u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureContentBackend': u'skia'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: False
  • offMainThreadPaintWorkerCount: 0
  • usesTiling: False
  • webgl1DriverExtensions: -
  • webgl1Extensions: -
  • webgl1Renderer: WebGL is currently disabled.
  • webgl1Version: -
  • webgl1WSIInfo: -
  • webgl2DriverExtensions: -
  • webgl2Extensions: -
  • webgl2Renderer: WebGL is currently disabled.
  • webgl2Version: -
  • webgl2WSIInfo: -
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic
  • windowUsingAdvancedLayers: False

Modified Preferences

Misc

  • User JS: Yes
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4146 solutions 57864 answers

Helpful Reply

You get that message if you were not using Firefox at the time. If you were, check out this artical: https://support.mozilla.org/en-US/kb/how-reset-default-user-agent-firefox http://www.howtogeek.com/113439/how-to-change-your-browsers-user-agent-without-installing-any-extensions/
Was this helpful to you? 1
Quote
Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.