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Firefox crashes on close

Posted

Hi Support!

My problem is that Firefox always crashes on close. After closing, a FF background process appears. It disappears after 1-2 minutes, and the FF crash dialog appears. This happens: - in both regular and Safe mode - if I have done multiple things in multiple tabs, and close FF after two days - if I open FF and immediately close it without doing anything else. - always on close, no exceptions

I always submit the crash reports. Here are the last 19 reports bp-24498cb8-6234-4c42-9b36-1897a0190226 2/26/2019, 9:42 AM bp-9caf973a-98a8-4f70-9c6c-f31580190226 2/26/2019, 9:40 AM bp-c2cd7ddd-d897-4761-ab15-692500190226 2/26/2019, 9:38 AM bp-ec2978c4-501f-4c71-948a-562540190226 2/26/2019, 9:32 AM bp-b0f5d58f-49c6-4f19-96ad-88f0e0190220 2/20/2019, 2:26 PM bp-f4b594b3-e02f-47c4-88b1-0179e0190214 2/14/2019, 8:45 AM bp-3bea99d3-a3fb-4a30-b4b2-e2cf90190213 2/12/2019, 7:03 PM bp-4fb1c888-d623-4fa2-bd8e-8c43c0190212 2/12/2019, 10:50 AM bp-6a4e9d4f-d03b-45f9-a345-50a5c0190212 2/12/2019, 9:34 AM bp-8d875f21-e49f-4fa7-9b6d-c8bc70190211 2/11/2019, 1:27 PM bp-535805d1-8a87-44de-9561-9adfe0181007 10/6/2018, 8:13 PM bp-319c2c7d-87b1-4486-9780-ba6a22151217 12/17/2015, 5:30 PM bp-30a1820f-8bd2-4f68-bd84-980c32151008 10/8/2015, 1:58 PM bp-536ee48a-a5ec-484a-8d29-54f8d0190226 2/26/2019, 9:43 AM bp-c85d9946-376b-4f18-a9d4-264920190226 2/26/2019, 9:43 AM bp-6f95a0b4-660e-4471-bcea-87ffc0190226 2/26/2019, 9:43 AM bp-aa26380d-3af9-4fb3-a717-543690190226 2/26/2019, 9:43 AM bp-d1a26e29-4806-493a-b72f-108ff0190226 2/26/2019, 9:43 AM bp-9ec3d7a7-484a-4cf4-9923-c69bd0190226 2/26/2019, 9:43 AM

Computer information: Dell XPS 8700 8 GB RAM 700 GB free hard drive space Windows 10 fully updated Bitdefender Total Security

Extensions: Blur Adblock+ NoScript

Plugins: OpenH264 Video Codec Widevine Content Decryption Module Shockwave Flash 32.0 r0

Thanks, John B.

Hi Support! My problem is that Firefox always crashes on close. After closing, a FF background process appears. It disappears after 1-2 minutes, and the FF crash dialog appears. This happens: - in both regular and Safe mode - if I have done multiple things in multiple tabs, and close FF after two days - if I open FF and immediately close it without doing anything else. - always on close, no exceptions I always submit the crash reports. Here are the last 19 reports bp-24498cb8-6234-4c42-9b36-1897a0190226 2/26/2019, 9:42 AM bp-9caf973a-98a8-4f70-9c6c-f31580190226 2/26/2019, 9:40 AM bp-c2cd7ddd-d897-4761-ab15-692500190226 2/26/2019, 9:38 AM bp-ec2978c4-501f-4c71-948a-562540190226 2/26/2019, 9:32 AM bp-b0f5d58f-49c6-4f19-96ad-88f0e0190220 2/20/2019, 2:26 PM bp-f4b594b3-e02f-47c4-88b1-0179e0190214 2/14/2019, 8:45 AM bp-3bea99d3-a3fb-4a30-b4b2-e2cf90190213 2/12/2019, 7:03 PM bp-4fb1c888-d623-4fa2-bd8e-8c43c0190212 2/12/2019, 10:50 AM bp-6a4e9d4f-d03b-45f9-a345-50a5c0190212 2/12/2019, 9:34 AM bp-8d875f21-e49f-4fa7-9b6d-c8bc70190211 2/11/2019, 1:27 PM bp-535805d1-8a87-44de-9561-9adfe0181007 10/6/2018, 8:13 PM bp-319c2c7d-87b1-4486-9780-ba6a22151217 12/17/2015, 5:30 PM bp-30a1820f-8bd2-4f68-bd84-980c32151008 10/8/2015, 1:58 PM bp-536ee48a-a5ec-484a-8d29-54f8d0190226 2/26/2019, 9:43 AM bp-c85d9946-376b-4f18-a9d4-264920190226 2/26/2019, 9:43 AM bp-6f95a0b4-660e-4471-bcea-87ffc0190226 2/26/2019, 9:43 AM bp-aa26380d-3af9-4fb3-a717-543690190226 2/26/2019, 9:43 AM bp-d1a26e29-4806-493a-b72f-108ff0190226 2/26/2019, 9:43 AM bp-9ec3d7a7-484a-4cf4-9923-c69bd0190226 2/26/2019, 9:43 AM Computer information: Dell XPS 8700 8 GB RAM 700 GB free hard drive space Windows 10 fully updated Bitdefender Total Security Extensions: Blur Adblock+ NoScript Plugins: OpenH264 Video Codec Widevine Content Decryption Module Shockwave Flash 32.0 r0 Thanks, John B.

Chosen solution

hm, sorry for the continued problems - mozilla's devs are still very actively looking into the matter so i hope there will be a fix in sight for the upcoming firefox 66 at least (that version is due to be released on march 19).

have you set your data to be cleared on shutdown in the history section of the firefox menu ≡ > options > privacy panel? if so could you try unticking that for the moment (or also just try disabling clearing offline website data) to see if this is making a difference...

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:65.0) Gecko/20100101 Firefox/65.0

More Information

philipp
  • Top 25 Contributor
  • Moderator
5289 solutions 23366 answers

Helpful Reply

hi john, thank you for reporting with some crash ids - please try if the following step is making a difference: press ctrl+shift+del in firefox to bring up the dialog to clear recent history, select the time range "everything", untick all boxes except "offline website data" and let firefox clear that. does firefox shut down cleanly after that?

hi john, thank you for reporting with some crash ids - please try if the following step is making a difference: press ctrl+shift+del in firefox to bring up the dialog to clear recent history, select the time range "everything", untick all boxes except "offline website data" and let firefox clear that. does firefox shut down cleanly after that?

Question owner

Hi philipp,

Yes, indeed, clearing the "offline website data" allows FF to shut down cleanly without crashing. The FF background process seems to end more quickly as well. Does this help you in figuring out the problem?

So what does this mean for my day-to-day FF use? Will I have to clear offline website data every time before closing FF?

Thanks, John B.

Hi philipp, Yes, indeed, clearing the "offline website data" allows FF to shut down cleanly without crashing. The FF background process seems to end more quickly as well. Does this help you in figuring out the problem? So what does this mean for my day-to-day FF use? Will I have to clear offline website data every time before closing FF? Thanks, John B.
philipp
  • Top 25 Contributor
  • Moderator
5289 solutions 23366 answers

Helpful Reply

i think this step was only necessary one time and afterwards firefox should shutdown properly again. in general the issue you've described is a known one, but developers are still continuing to look into it, as there is no clear-cut solution. more details on it are in https://bugzilla.mozilla.org/show_bug.cgi?id=1524200 in case you're interested.

i think this step was only necessary one time and afterwards firefox should shutdown properly again. in general the issue you've described is a known one, but developers are still continuing to look into it, as there is no clear-cut solution. more details on it are in https://bugzilla.mozilla.org/show_bug.cgi?id=1524200 in case you're interested.

Question owner

Thank you philipp! I am grateful for your unexpectedly quick responses and useful fix.

John B.

Thank you philipp! I am grateful for your unexpectedly quick responses and useful fix. John B.

Question owner

Alas, the crashing on close has returned. Here are the two crash reports from earlier today. bp-3eaaf040-e5e8-4bc6-9c02-11d710190228 2/28/2019, 3:51 PM bp-8dc18ebd-da60-45b7-9c3b-20b890190228 2/28/2019, 3:34 PM

I then updated FF to the latest version (65.0.2), and it crashed on close again: bp-50be2de4-859f-4e55-86d7-472d50190228 2/28/2019, 3:56 PM

Once again, clearing the offline website data prevents crashing on close (see previous posts in this topic).

Thanks, John B.

Alas, the crashing on close has returned. Here are the two crash reports from earlier today. bp-3eaaf040-e5e8-4bc6-9c02-11d710190228 2/28/2019, 3:51 PM bp-8dc18ebd-da60-45b7-9c3b-20b890190228 2/28/2019, 3:34 PM I then updated FF to the latest version (65.0.2), and it crashed on close again: bp-50be2de4-859f-4e55-86d7-472d50190228 2/28/2019, 3:56 PM Once again, clearing the offline website data prevents crashing on close (see previous posts in this topic). Thanks, John B.
philipp
  • Top 25 Contributor
  • Moderator
5289 solutions 23366 answers

Chosen Solution

hm, sorry for the continued problems - mozilla's devs are still very actively looking into the matter so i hope there will be a fix in sight for the upcoming firefox 66 at least (that version is due to be released on march 19).

have you set your data to be cleared on shutdown in the history section of the firefox menu ≡ > options > privacy panel? if so could you try unticking that for the moment (or also just try disabling clearing offline website data) to see if this is making a difference...

hm, sorry for the continued problems - mozilla's devs are still very actively looking into the matter so i hope there will be a fix in sight for the upcoming firefox 66 at least (that version is due to be released on march 19). have you set your data to be cleared on shutdown in the history section of the firefox ''menu ≡ > options > privacy '' panel? if so could you try unticking that for the moment (or also just try disabling clearing offline website data) to see if this is making a difference...

Question owner

Hi philipp,

Thank you for the suggestions. I'm content to live with the problem as it only happens when closing FF. I only posted today it to let you know that your previous solution didn't completely work around the problem. I'm sure the devs will find a fix in time.

Thank you again, John B.

Hi philipp, Thank you for the suggestions. I'm content to live with the problem as it only happens when closing FF. I only posted today it to let you know that your previous solution didn't completely work around the problem. I'm sure the devs will find a fix in time. Thank you again, John B.
cor-el
  • Top 10 Contributor
  • Moderator
17415 solutions 157309 answers

Since this is about using clearing history when Firefox closes, you can consider to disable this feature or at least exclude offline data.

Since this is about using clearing history when Firefox closes, you can consider to disable this feature or at least exclude offline data. *Options/Preferences -> Privacy & Security<br>Firefox will: "Use custom settings for history":<br>[X] "Clear history when Firefox closes" -> Settings *https://support.mozilla.org/en-US/kb/delete-browsing-search-download-history-firefox