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FireFox 65.0.1 crashes (many times) with a "Mozilla Crash Report" and FireFox does not close - "Firefox is already running, but is not responding..." WHY?!

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FireFox 65.0.1 crashes with a "Mozilla Crash Report" everytime I use it.

And FireFox does not close - "Firefox is already running, but is not responding...".

Problem appears to have started after attempting to use "Content Blocker" (wanted to block "doubleclick.net". Resetting to defaults does not stop the problem.

How do I stop this?

Should I remove FireFox 65.0.1 and revert to an earlier version that works?

FireFox 65.0.1 crashes with a "Mozilla Crash Report" everytime I use it. And FireFox does not close - "Firefox is already running, but is not responding...". Problem appears to have started after attempting to use "Content Blocker" (wanted to block "doubleclick.net". Resetting to defaults does not stop the problem. How do I stop this? Should I remove FireFox 65.0.1 and revert to an earlier version that works?
Attached screenshots

Additional System Details

Application

  • Firefox 65.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:65.0) Gecko/20100101 Firefox/65.0
  • Support URL: https://support.mozilla.org/1/firefox/65.0.1/WINNT/en-US/

Extensions

  • Adblock Plus - free ad blocker 3.4.3 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Disconnect 5.18.21 (2.0@disconnect.me)
  • Easy Youtube Video Downloader Express 14.3 ({b9acf540-acba-11e1-8ccb-001fd0e08bd4})
  • RoboForm Password Manager 8.5.5.5 (rf-firefox@siber.com)
  • uBlock Origin 1.18.4 (uBlock0@raymondhill.net)
  • Video DownloadHelper 7.3.5 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d})
  • "Manage search engines" button 1.3.2 (jid1-XGhxOf1M8UPpsQ@jetpack) (Inactive)
  • Add to Search Bar 2.9 (add-to-searchbox@maltekraus.de) (Inactive)
  • Avast Online Security 18.4.140 (wrc@avast.com) (Inactive)
  • Avast SafePrice 12.0.800 (sp@avast.com) (Inactive)
  • Bulk Media Downloader 0.2.1 ({72b2e02b-3a71-4895-886c-fd12ebe36ba3}) (Inactive)
  • Clear Flash Cookies 1.0.1 (clear-flash-cookies@cpeterso.com) (Inactive)
  • FindBar Tweak 2.1.12 (fbt@quicksaver) (Inactive)
  • Popup Blocker (strict) 0.5.0.6 ({de22fd49-c9ab-4359-b722-b3febdc3a0b0}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 5000
  • adapterDescription2:
  • adapterDeviceID: 0x0a26
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 20548086
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • contentUsesTiling: False
  • crashGuards: []
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.18696
  • driverDate: 11-20-2015
  • driverDate2:
  • driverVersion: 10.18.14.4332
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'available', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'GPU_PROCESS'}, {u'status': u'opt-in', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}], u'name': u'WEBRENDER'}, {u'status': u'blocked', u'description': u'WebRender qualified', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blocked', u'message': u'No qualified hardware', u'type': u'env'}], u'name': u'WEBRENDER_QUALIFIED'}, {u'status': u'available', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OMTP'}, {u'status': u'available', u'description': u'Advanced Layers', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'ADVANCED_LAYERS'}]}
  • info: {u'AzureContentBackend (UI Process)': u'skia', u'AzureCanvasBackend (UI Process)': u'skia', u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'AzureFallbackCanvasBackend (UI Process)': u'cairo', u'ApzAutoscrollInput': 1, u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureContentBackend': u'direct2d 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: True
  • offMainThreadPaintWorkerCount: 3
  • usesTiling: False
  • webgl1DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 5000 Direct3D11 vs_5_0 ps_5_0)
  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.790e8e6b4179)
  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000a0bc) EGL_VERSION: 1.4 (ANGLE 2.1.0.790e8e6b4179) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_MOZ_create_context_provoking_vertex_dont_care EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context
  • webgl2DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 5000 Direct3D11 vs_5_0 ps_5_0)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.790e8e6b4179)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000a0bc) EGL_VERSION: 1.4 (ANGLE 2.1.0.790e8e6b4179) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_MOZ_create_context_provoking_vertex_dont_care EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11
  • windowUsingAdvancedLayers: True

Modified Preferences

Misc

  • User JS: No
  • Accessibility: Yes
philipp
  • Top 25 Contributor
  • Moderator
5291 solutions 23374 answers

hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

hello, could you provide your latest few submitted crash reports? please enter '''about:crashes''' into the location bar, copy the latest few report ids from there starting with '''bp-''' & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

Question owner

Since 02/19/2019 I have submitted 14 crash reports, and they are still happening!

Mozilla Crash Reports Search Sign in Quick Navigation • Select Product • • Select Version: • • Report: • Documentation | File a bug | Super Search Firefox 65.0.1 Crash Report [@ shutdownhang | mozilla::net::nsStandardURL::SetSpecWithEncoding ] Search Mozilla Support for this signature How to read this crash report ID: c56be918-fe78-401f-b92a-c80bb0190221 Signature: shutdownhang | mozilla::net::nsStandardURL::SetSpecWithEncoding • Details • Metadata • Bugzilla • Modules • Raw Dump • Extensions • Telemetry Environment • Correlations Signature shutdownhang | mozilla::net::nsStandardURL::SetSpecWithEncoding More Reports Search

UUID c56be918-fe78-401f-b92a-c80bb0190221 Date Processed 2019-02-21 22:07:23 UTC Uptime 908 seconds (15 minutes and 8 seconds) Last Crash 1,715 seconds before submission (28 minutes and 35 seconds) Install Age 366,265 seconds since version was first installed (4 days, 5 hours and 44 minutes) Install Time 2019-02-17 16:19:12 Product Firefox Release Channel release Version 65.0.1 Build ID 20190211233335 (2019-02-11) Buildhub data

OS Windows 8.1 OS Version 6.3.9600 Build Architecture amd64 CPU Info family 6 model 69 stepping 1 CPU Count 4 Adapter Vendor ID Intel Corporation (0x8086) Adapter Device ID Haswell-ULT Integrated Graphics Controller (0x0a26) Startup Crash False MOZ_CRASH Reason (Sanitized) MOZ_CRASH(Shutdown hanging before starting.) Crash Reason EXCEPTION_BREAKPOINT Crash Address 0x7ffbfb721d5c Total Virtual Memory 140,737,488,224,256 bytes (140.74 TB) Available Virtual Memory 140,734,741,200,896 bytes (140.73 TB) Available Page File 13,003,399,168 bytes (13 GB) Available Physical Memory 4,293,341,184 bytes (4.29 GB) System Memory Use Percentage 49 EMCheckCompatibility False App Notes FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR- OMTP? OMTP+3 Processor Notes processor_ip-172-31-35-4_us-west-2_compute_internal_8; Processor2015 Crashing Thread (0) Frame Module Signature Source Trust 0 xul.dll mozilla::net::nsStandardURL::SetSpecWithEncoding(nsTSubstring<char> const&, mozilla::Encoding const*) netwerk/base/nsStandardURL.cpp:1502 context 1 xul.dll mozilla::net::nsStandardURL::TemplatedMutator<mozilla::net::nsStandardURL>::Init(unsigned int, int, nsTSubstring<char> const&, char const*, nsIURI*, nsIURIMutator**) netwerk/base/nsStandardURL.h:372 cfi 2 xul.dll nsresult std::_Func_impl_no_alloc<`lambda at z:/build/build/src/obj-firefox/dist/include\nsIURIMutator.h:444:10', nsresult, nsIURIMutator*>::_Do_call(class nsIURIMutator**) cfi 3 xul.dll static nsresult mozilla::net::NewURI(const class nsTSubstring<char>& const, const char*, class nsIURI*, int, class nsIURI**) netwerk/protocol/http/nsHttpHandler.cpp:139 cfi 4 xul.dll mozilla::net::nsIOService::NewURI(nsTSubstring<char> const&, char const*, nsIURI*, nsIURI**) netwerk/base/nsIOService.cpp:658 cfi 5 xul.dll static nsresult `anonymous namespace'::GetPrincipalFromOrigin(const class nsTSubstring<char>& const, class nsIPrincipal**) extensions/cookie/nsPermissionManager.cpp:199 cfi 6 xul.dll nsPermissionManager::GetAllWithTypePrefix(nsTSubstring<char> const&, nsTArray<refptr&lt;nsipermission&gt; &gt;&)="" -="" 10="" 11="" 12="" 13="" 7="" 8="" 9="" <="" @0x3cce4b37f67="" @0x69c8dda6c7="" all="" are="" bool="" by="" cfi="" cookie="" crash="" dates="" extensions="" int,="" js="" js::value*)="" jscontext*,="" md="" mozilla="" nspermissionmanager.cpp:2487="" nspermissionmanager.cpp:2527="" nspermissionmanager::getenumerator(nsisimpleenumerator**)="" other="" p="" policy="" powered="" privacy="" reflect="" reports="" scan="" show="" socorro="" src="" static="" threads="" trunc="" union="" unsigned="" utc="" win32="" xpc_wn_gettersetter(struct="" xpcom="" xpconnect="" xpcwrappednative.cpp:1182="" xpcwrappednative::callmethod(xpccallcontext&,="" xpcwrappednative::callmode)="" xpcwrappednativejsops.cpp:988="" xptc__invokebyindex="" xptcall="" xptcinvoke_asm_x86_64.asm:97="" xul.dll="" •=""></refptr&lt;nsipermission&gt;>

Mozilla Crash Reports Search Sign in Quick Navigation • Select Product • • Select Version: • • Report: • Documentation | File a bug | Super Search Firefox 58.0.2 Crash Report [@ IPCError-browser | ShutDownKill ] Search Mozilla Support for this signature How to read this crash report ID: 591bd3be-f106-41ea-bcc8-753f60190221 Signature: IPCError-browser | ShutDownKill • Details • Metadata • Bugzilla • Modules • Raw Dump • Extensions • Telemetry Environment • Correlations Signature IPCError-browser | ShutDownKill More Reports Search

UUID 591bd3be-f106-41ea-bcc8-753f60190221 Date Processed 2019-02-21 22:08:58 UTC Uptime 1,064 seconds (17 minutes and 44 seconds) Install Age 1,273,476 seconds since version was first installed (2 weeks, 17 hours and 44 minutes) Install Time 2018-02-22 00:31:50 Product Firefox Release Channel release Version 58.0.2 Build ID 20180206200532 (2018-02-06) Buildhub data

OS Unknown OS Version Build Architecture CPU Info CPU Count 0 Adapter Vendor ID Intel Corporation (0x8086) Adapter Device ID Haswell-ULT Integrated Graphics Controller (0x0a26) Startup Crash False Process Type content (extension) Crash Reason None Crash Address None EMCheckCompatibility True App Notes FP(D00-L1000-W00001000-T000) AdapterVendorID: 0x8086, AdapterDeviceID: 0x0a26, AdapterSubsysID: 20548086, AdapterDriverVersion: 10.18.14.4332 D2D1.1? DWrite? DWrite+ D2D1.1+ WR? WR- OMTP? OMTP+ Processor Notes processor_ip-172-31-26-88_us-west-2_compute_internal_9; Processor2015; MDSW failed with 0: ERROR_NO_MINIDUMP_HEADER; non-integer value of "SecondsSinceLastCrash"; MDSW did not identify the crashing thread; exploitability information missing; no 'topmost_file' name because crash_info is missing; SignatureGenerationRule: CSignatureTool: No signature could be created because we do not know which thread crashed; SignatureIPCChannelError: Signature replaced with an IPC Channel Error, was: "EMPTY: no crashing thread identified; ERROR_NO_MINIDUMP_HEADER" Mozilla Crash Reports - Powered by Socorro - All dates are UTC • Privacy Policy

Since 02/19/2019 I have submitted 14 crash reports, and they are still happening! ********** Mozilla Crash Reports Search Sign in Quick Navigation • Select Product • • Select Version: • • Report: • Documentation | File a bug | Super Search Firefox 65.0.1 Crash Report [@ shutdownhang | mozilla::net::nsStandardURL::SetSpecWithEncoding ] Search Mozilla Support for this signature How to read this crash report ID: c56be918-fe78-401f-b92a-c80bb0190221 Signature: shutdownhang | mozilla::net::nsStandardURL::SetSpecWithEncoding • Details • Metadata • Bugzilla • Modules • Raw Dump • Extensions • Telemetry Environment • Correlations Signature shutdownhang | mozilla::net::nsStandardURL::SetSpecWithEncoding More Reports Search UUID c56be918-fe78-401f-b92a-c80bb0190221 Date Processed 2019-02-21 22:07:23 UTC Uptime 908 seconds (15 minutes and 8 seconds) Last Crash 1,715 seconds before submission (28 minutes and 35 seconds) Install Age 366,265 seconds since version was first installed (4 days, 5 hours and 44 minutes) Install Time 2019-02-17 16:19:12 Product Firefox Release Channel release Version 65.0.1 Build ID 20190211233335 (2019-02-11) Buildhub data OS Windows 8.1 OS Version 6.3.9600 Build Architecture amd64 CPU Info family 6 model 69 stepping 1 CPU Count 4 Adapter Vendor ID Intel Corporation (0x8086) Adapter Device ID Haswell-ULT Integrated Graphics Controller (0x0a26) Startup Crash False MOZ_CRASH Reason (Sanitized) MOZ_CRASH(Shutdown hanging before starting.) Crash Reason EXCEPTION_BREAKPOINT Crash Address 0x7ffbfb721d5c Total Virtual Memory 140,737,488,224,256 bytes (140.74 TB) Available Virtual Memory 140,734,741,200,896 bytes (140.73 TB) Available Page File 13,003,399,168 bytes (13 GB) Available Physical Memory 4,293,341,184 bytes (4.29 GB) System Memory Use Percentage 49 EMCheckCompatibility False App Notes FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR- OMTP? OMTP+3 Processor Notes processor_ip-172-31-35-4_us-west-2_compute_internal_8; Processor2015 Crashing Thread (0) Frame Module Signature Source Trust 0 xul.dll mozilla::net::nsStandardURL::SetSpecWithEncoding(nsTSubstring<char> const&, mozilla::Encoding const*) netwerk/base/nsStandardURL.cpp:1502 context 1 xul.dll mozilla::net::nsStandardURL::TemplatedMutator<mozilla::net::nsStandardURL>::Init(unsigned int, int, nsTSubstring<char> const&, char const*, nsIURI*, nsIURIMutator**) netwerk/base/nsStandardURL.h:372 cfi 2 xul.dll nsresult std::_Func_impl_no_alloc<`lambda at z:/build/build/src/obj-firefox/dist/include\nsIURIMutator.h:444:10', nsresult, nsIURIMutator*>::_Do_call(class nsIURIMutator**) cfi 3 xul.dll static nsresult mozilla::net::NewURI(const class nsTSubstring<char>& const, const char*, class nsIURI*, int, class nsIURI**) netwerk/protocol/http/nsHttpHandler.cpp:139 cfi 4 xul.dll mozilla::net::nsIOService::NewURI(nsTSubstring<char> const&, char const*, nsIURI*, nsIURI**) netwerk/base/nsIOService.cpp:658 cfi 5 xul.dll static nsresult `anonymous namespace'::GetPrincipalFromOrigin(const class nsTSubstring<char>& const, class nsIPrincipal**) extensions/cookie/nsPermissionManager.cpp:199 cfi 6 xul.dll nsPermissionManager::GetAllWithTypePrefix(nsTSubstring<char> const&, nsTArray<RefPtr<nsIPermission> >&) extensions/cookie/nsPermissionManager.cpp:2527 cfi 7 xul.dll nsPermissionManager::GetEnumerator(nsISimpleEnumerator**) extensions/cookie/nsPermissionManager.cpp:2487 cfi 8 xul.dll XPTC__InvokebyIndex xpcom/reflect/xptcall/md/win32/xptcinvoke_asm_x86_64.asm:97 cfi 9 @0x69c8dda6c7 cfi 10 xul.dll XPCWrappedNative::CallMethod(XPCCallContext&, XPCWrappedNative::CallMode) js/xpconnect/src/XPCWrappedNative.cpp:1182 scan 11 xul.dll static bool XPC_WN_GetterSetter(struct JSContext*, unsigned int, union JS::Value*) js/xpconnect/src/XPCWrappedNativeJSOps.cpp:988 cfi 12 @0x3cce4b37f67 cfi 13 xul.dll trunc scan Show other threads Mozilla Crash Reports - Powered by Socorro - All dates are UTC • Privacy Policy Mozilla Crash Reports Search Sign in Quick Navigation • Select Product • • Select Version: • • Report: • Documentation | File a bug | Super Search Firefox 58.0.2 Crash Report [@ IPCError-browser | ShutDownKill ] Search Mozilla Support for this signature How to read this crash report ID: 591bd3be-f106-41ea-bcc8-753f60190221 Signature: IPCError-browser | ShutDownKill • Details • Metadata • Bugzilla • Modules • Raw Dump • Extensions • Telemetry Environment • Correlations Signature IPCError-browser | ShutDownKill More Reports Search UUID 591bd3be-f106-41ea-bcc8-753f60190221 Date Processed 2019-02-21 22:08:58 UTC Uptime 1,064 seconds (17 minutes and 44 seconds) Install Age 1,273,476 seconds since version was first installed (2 weeks, 17 hours and 44 minutes) Install Time 2018-02-22 00:31:50 Product Firefox Release Channel release Version 58.0.2 Build ID 20180206200532 (2018-02-06) Buildhub data OS Unknown OS Version Build Architecture CPU Info CPU Count 0 Adapter Vendor ID Intel Corporation (0x8086) Adapter Device ID Haswell-ULT Integrated Graphics Controller (0x0a26) Startup Crash False Process Type content (extension) Crash Reason None Crash Address None EMCheckCompatibility True App Notes FP(D00-L1000-W00001000-T000) AdapterVendorID: 0x8086, AdapterDeviceID: 0x0a26, AdapterSubsysID: 20548086, AdapterDriverVersion: 10.18.14.4332 D2D1.1? DWrite? DWrite+ D2D1.1+ WR? WR- OMTP? OMTP+ Processor Notes processor_ip-172-31-26-88_us-west-2_compute_internal_9; Processor2015; MDSW failed with 0: ERROR_NO_MINIDUMP_HEADER; non-integer value of "SecondsSinceLastCrash"; MDSW did not identify the crashing thread; exploitability information missing; no 'topmost_file' name because ''crash_info'' is missing; SignatureGenerationRule: CSignatureTool: No signature could be created because we do not know which thread crashed; SignatureIPCChannelError: Signature replaced with an IPC Channel Error, was: "EMPTY: no crashing thread identified; ERROR_NO_MINIDUMP_HEADER" Mozilla Crash Reports - Powered by Socorro - All dates are UTC • Privacy Policy
philipp
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5291 solutions 23374 answers

thanks, those reports show that you are running multiple ad-/content blockers at the same time which is a recipe for causing problems. please refresh firefox and then just stick to a single addon in this category - i'd recommend https://addons.mozilla.org/firefox/addon/ublock-origin/

thanks, those reports show that you are running multiple ad-/content blockers at the same time which is a recipe for causing problems. please [[Refresh Firefox - reset add-ons and settings|refresh firefox]] and then just stick to a single addon in this category - i'd recommend https://addons.mozilla.org/firefox/addon/ublock-origin/

Question owner

I have been using Adblock Plus for years and have great faith in it so I removed uBlock Origin.

No change (actually I did not expect a change). FireFox still crashes on exit. Based on your comments and the history of uBlock Origin (and uBlock), I will consider it an undesirable Add-on.

I did note that, per Task Manager, FireFox was taking 65 or more seconds to close. My laptop is running FireFox 65.0.0 (I have been afraid to update it) and does not have this problem.

My first thought was to figure out how to replace 65.0.1 with 65.0.0, but it looks like Mozilla has "fixed" FireFox to prevent this.

Then I started comparing settings and found that on my desktop, Menu>Content Blocking>Cookies and Site Data was set to "Delete cookies and site data when FireFox is closed". I am not a fan of cookies and/or tracking. Removing this setting appears to have solved the problem.

Sadly, I have to assume that deleting cookies (and site data) is NOT strongly supported by Mozilla, therefore causing it to crash (maybe do other things in that 65+ seconds.

Thank you for your input. I'm sure FireFox will have more problems soon.

I have been using Adblock Plus for years and have great faith in it so I removed uBlock Origin. No change (actually I did not expect a change). FireFox still crashes on exit. Based on your comments and the history of uBlock Origin (and uBlock), I will consider it an undesirable Add-on. I did note that, per Task Manager, FireFox was taking 65 or more seconds to close. My laptop is running FireFox 65.0.0 (I have been afraid to update it) and does not have this problem. My first thought was to figure out how to replace 65.0.1 with 65.0.0, but it looks like Mozilla has "fixed" FireFox to prevent this. Then I started comparing settings and found that on my desktop, Menu>Content Blocking>Cookies and Site Data was set to "Delete cookies and site data when FireFox is closed". I am not a fan of cookies and/or tracking. Removing this setting appears to have solved the problem. Sadly, I have to assume that deleting cookies (and site data) is NOT strongly supported by Mozilla, therefore causing it to crash (maybe do other things in that 65+ seconds. Thank you for your input. I'm sure FireFox will have more problems soon.
cor-el
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17416 solutions 157343 answers

You can let the cookies expire when Firefox is closed to make them session cookies instead of using "Clear history when Firefox closes" to clear the cookies.

  • Options/Preferences -> Privacy & Security
    Firefox will: "Use custom settings for history" -> Cookies: Keep until: "I close Firefox"

You can create an Allow exception to keep specific cookies.

You can set network.cookie.thirdparty.sessionOnly to true on the about:config page to make third-party cookies behave as session cookies that expire when Firefox is closed.

You can let the cookies expire when Firefox is closed to make them session cookies instead of using "Clear history when Firefox closes" to clear the cookies. *Options/Preferences -> Privacy & Security<br>Firefox will: "Use custom settings for history" -> Cookies: Keep until: "I close Firefox" You can create an Allow exception to keep specific cookies. You can set <b>network.cookie.thirdparty.sessionOnly</b> to true on the <b>about:config</b> page to make third-party cookies behave as session cookies that expire when Firefox is closed.

Modified by cor-el

Question owner

First, your full post did not come through in email.

Second, I can not find "Use custom settings for history" --> Cookies: Keep until: "I close Firefox".

Images attached.

BTW: 86% of cookies were persistent cookies (remain on a person's device after use). 14% were session cookies (removed after a person's browsing session has ended). The average cookie is set to expire after one to two years but some cookies were being set for as long at 10, 100 or even nearly 8000 years.

I can't wait that long.

First, your full post did not come through in email. Second, I can not find "Use custom settings for history" --> Cookies: Keep until: "I close Firefox". Images attached. BTW: 86% of cookies were persistent cookies (remain on a person's device after use). 14% were session cookies (removed after a person's browsing session has ended). The average cookie is set to expire after one to two years but some cookies were being set for as long at 10, 100 or even nearly 8000 years. I can't wait that long.
cor-el
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17416 solutions 157343 answers

Keep until would be "Delete cookies and site data when Firefox is closed" in the first screenshot. Using this choice you can create an allow exception for cookie you want to keep.

If you click the text in the second screenshot after "Firefox will" then you will find the "Use custom settings for history" choice that allow to inspect and modify individual choices.

Keep until would be "Delete cookies and site data when Firefox is closed" in the first screenshot. Using this choice you can create an allow exception for cookie you want to keep. If you click the text in the second screenshot after "Firefox will" then you will find the "Use custom settings for history" choice that allow to inspect and modify individual choices.