X
Tap here to go to the mobile version of the site.

Support Forum

"Domain is prohibited to send mail because of email abuse." How else can I troubleshoot this?

Posted

An error occurred while sending mail. The mail server responded: Domain lunacleaning.ro is prohibited to send mail because of email abuse.. Please check the message recipient "patricia.p.office@gmail.com" and try again.

Mail provider: ROHOST ISP: Telekom Romania Firewall: Windows Firewall Antivirus: ESET NOD32 12.0.31.0 OS: Windows 7 Ultimate x64-based PC Thunderbird version: 60.5.0 (32-bit)

No matter how we troubleshoot this, we still cannot send emails. Our hosting provider is unable to assist. Already attempted to turn off antivirus and tested. Still doesn't work.

An error occurred while sending mail. The mail server responded: Domain lunacleaning.ro is prohibited to send mail because of email abuse.. Please check the message recipient "patricia.p.office@gmail.com" and try again. Mail provider: ROHOST ISP: Telekom Romania Firewall: Windows Firewall Antivirus: ESET NOD32 12.0.31.0 OS: Windows 7 Ultimate x64-based PC Thunderbird version: 60.5.0 (32-bit) No matter how we troubleshoot this, we still cannot send emails. Our hosting provider is unable to assist. Already attempted to turn off antivirus and tested. Still doesn't work.
Attached screenshots
Quote

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/72.0.3626.109 Safari/537.36

More Information

pscEx 1 solutions 15 answers

Helpful Reply

A possible reason for this may be that in the near past a bot misused lunacleaning.ro and lunacleaning.ro temporarily refuses all requests to sent.

You can only wait, until lunacleaning.ro again accepts mails to send, or try to find a public SMTP server (fortunatelly in Thunderbird you can switch between different SMTP servers).

I assume that not youself are the bot sending thousands of identical mails?

A possible reason for this may be that in the near past a bot misused '''lunacleaning.ro''' and''' lunacleaning.ro''' temporarily refuses '''all''' requests to sent. You can only wait, until '''lunacleaning.ro''' again accepts mails to send, or try to find a public SMTP server (fortunatelly in Thunderbird you can switch between different SMTP servers). I assume that not youself are the bot sending thousands of identical mails?
Was this helpful to you? 1
Quote

Question owner

Of course not. We have no knowledge of anything like this going out from our email. Should the public server info be provided by our hosting provider? Thank you

Of course not. We have no knowledge of anything like this going out from our email. Should the public server info be provided by our hosting provider? Thank you
Was this helpful to you?
Quote
pscEx 1 solutions 15 answers

Helpful Reply

You have to make a contract at a "free" provider, like gmail or web.de (maybe there exists web.ro). You then can use the smtp settings of that contract to define the additional SMTP server in thunderbird.

You have to make a contract at a "free" provider, like gmail or web.de (maybe there exists web.ro). You then can use the smtp settings of that contract to define the additional SMTP server in thunderbird.
Was this helpful to you? 1
Quote

Question owner

Thanks so much! We'll have to try that.

Thanks so much! We'll have to try that.
Was this helpful to you?
Quote
Matt
  • Top 10 Contributor
  • Moderator
3189 solutions 21772 answers

https://tools.dnsstuff.com/#dnsReport|type=domain&&value=lunacleaning.ro

I would suggest you check the warning under mail at the link and fix your domain registration so it is correct. Starting with checking the A records for the domain in DNS.

Then you will be able to use mail as intended and get it delivered. Cut price hosting all to often gives you exactly what you pay for. Web site hosting is not the same as buying a toothbrush. Web hosting is complex and technical. Pay professionals, unless you want to spend a lot of time learning all about how the web works and the checks and balances used to make mail flow and inhibit spam.

https://tools.dnsstuff.com/#dnsReport|type=domain&&value=lunacleaning.ro I would suggest you check the warning under mail at the link and fix your domain registration so it is correct. Starting with checking the A records for the domain in DNS. Then you will be able to use mail as intended and get it delivered. Cut price hosting all to often gives you exactly what you pay for. Web site hosting is not the same as buying a toothbrush. Web hosting is complex and technical. Pay professionals, unless you want to spend a lot of time learning all about how the web works and the checks and balances used to make mail flow and inhibit spam.
Was this helpful to you?
Quote
pscEx 1 solutions 15 answers

In addition to Matt's suggestion: I think your screenshoot shows a logical mistake. Do you have an own mail server in your domain? In your first post you tell us that the mail server is ROHOST, but the screenshoot shows lunacleaning.ro as server.

Maybe the (unused) first smtp server definition works and should be used.

To minimize confusion, you should also change the description from mail address to something meaningful like "OurSMTP"

In addition to Matt's suggestion: I think your screenshoot shows a logical mistake. Do you have an own mail server in your domain? In your first post you tell us that the mail server is ROHOST, but the screenshoot shows lunacleaning.ro as server. Maybe the (unused) first smtp server definition works and should be used. To minimize confusion, you should also change the description from mail address to something meaningful like "OurSMTP"

Modified by pscEx

Was this helpful to you?
Quote
Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.