X
Tap here to go to the mobile version of the site.

Support Forum

Can't hear sound in online videos, facebook, YouTube. Uninstalled and reinstalled firefox twice now it says that firefox, facebook, youtube don't have secure c

Posted

Can't hear sound in online videos, facebook, YouTube. Uninstalled and reinstalled firefox twice now it says that firefox, facebook, youtube don't have secure connections so I can't get on at all??????

Can't hear sound in online videos, facebook, YouTube. Uninstalled and reinstalled firefox twice now it says that firefox, facebook, youtube don't have secure connections so I can't get on at all??????

Additional System Details

Application

  • Firefox 65.0
  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:65.0) Gecko/20100101 Firefox/65.0
  • Support URL: https://support.mozilla.org/1/firefox/65.0/WINNT/en-US/

Extensions

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 5500
  • adapterDescription2:
  • adapterDeviceID: 0x1616
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • contentUsesTiling: False
  • crashGuards: []
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.17134.376
  • driverDate: 10-16-2017
  • driverDate2:
  • driverVersion: 20.19.15.4835
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'available', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'GPU_PROCESS'}, {u'status': u'opt-in', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}], u'name': u'WEBRENDER'}, {u'status': u'blocked', u'description': u'WebRender qualified', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blocked', u'message': u'Has battery', u'type': u'env'}], u'name': u'WEBRENDER_QUALIFIED'}, {u'status': u'available', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OMTP'}, {u'status': u'available', u'description': u'Advanced Layers', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'ADVANCED_LAYERS'}]}
  • info: {u'AzureContentBackend (UI Process)': u'skia', u'AzureCanvasBackend (UI Process)': u'skia', u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'AzureFallbackCanvasBackend (UI Process)': u'cairo', u'ApzAutoscrollInput': 1, u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureContentBackend': u'direct2d 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: True
  • offMainThreadPaintWorkerCount: 3
  • usesTiling: False
  • webgl1DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 5500 Direct3D11 vs_5_0 ps_5_0)
  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.790e8e6b4179)
  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000010f00) EGL_VERSION: 1.4 (ANGLE 2.1.0.790e8e6b4179) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_MOZ_create_context_provoking_vertex_dont_care EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context
  • webgl2DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 5500 Direct3D11 vs_5_0 ps_5_0)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.790e8e6b4179)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000010f00) EGL_VERSION: 1.4 (ANGLE 2.1.0.790e8e6b4179) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_MOZ_create_context_provoking_vertex_dont_care EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11
  • windowUsingAdvancedLayers: True

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No

Question owner

www.facebook.com uses an invalid security certificate. The certificate is not trusted because the issuer certificate is unknown. The server might not be sending the appropriate intermediate certificates. An additional root certificate may need to be imported. Error code: SEC_ERROR_UNKNOWN_ISSUER

www.facebook.com uses an invalid security certificate. The certificate is not trusted because the issuer certificate is unknown. The server might not be sending the appropriate intermediate certificates. An additional root certificate may need to be imported. Error code: SEC_ERROR_UNKNOWN_ISSUER

Question owner

https://www.facebook.com/ Peer’s Certificate issuer is not recognized. HTTP Strict Transport Security: true HTTP Public Key Pinning: true Certificate chain: -----BEGIN CERTIFICATE----- MIIDgTCCAmmgAwIBAgIRAJxcdaLeLSqloSQlhnilZ/8wDQYJKoZIhvcNAQELBQAw HjELMAkGA1UEBhMCRU4xDzANBgNVBAMMBlN0b3BBZDAeFw0xOTAxMjEwMDAwMDBa Fw0xOTA0MjExMjAwMDBaMGExCzAJBgNVBAYTAlVTMQswCQYDVQQIEwJDQTETMBEG A1UEBxMKTWVubG8gUGFyazEXMBUGA1UEChMORmFjZWJvb2ssIEluYy4xFzAVBgNV BAMMDiouZmFjZWJvb2suY29tMIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQDd j/Vd+x20p0rRsYcjjnW1lEH4eguxolfti943Ez/Re1BO61XpGokydgKlLJ8cpPIj ZZW01TkPn6lVxPTynYiDY/AHCl1GJUIwGpyWNhNWlRTds3sTmZMtU4PzNkNTNAKz 2BMSwOct+WG+IsX7hXK33W4rQsKTdal+exlwRDwlVwIDAQABo4H6MIH3MIHHBgNV HREEgb8wgbyCDiouZmFjZWJvb2suY29tgg8qLm1lc3Nlbmdlci5jb22CDiouZmFj ZWJvb2submV0gg1tZXNzZW5nZXIuY29tggsqLmZic2J4LmNvbYIOKi54ei5mYmNk bi5uZXSCCyouZmJjZG4ubmV0ggZmYi5jb22CCCouZmIuY29tghAqLm0uZmFjZWJv b2suY29tggxmYWNlYm9vay5jb22CDioueHkuZmJjZG4ubmV0gg4qLnh4LmZiY2Ru Lm5ldDAMBgNVHRMBAf8EAjAAMB0GA1UdJQQWMBQGCCsGAQUFBwMBBggrBgEFBQcD AjANBgkqhkiG9w0BAQsFAAOCAQEAnrFtHVDTkP+X2Uq+AWgle/flgakPjpcLNz/F 19O4a5SMHr0r6M8+A8zrycNCzPxU9QEXOP0piP5/2fwdNA6AqmLW55fzWXxlPBiW 8ZwqMz9B+Sbox114gY+A5vheM9YCAK9tKBxAerpRl06v7PgN2ylFnfJlOOWzoCOp Ua0r2mKqM01Bq2aLv4Cg2HbDummNo34AjpP65DH1Yy0stNVZCW0j9Tpt2F5l3rGX i/gn4LwL+8063rXQbSr93esH+lV6THg53X7Wu5akzYWllvH11KsJhbqeNVR466DW AA0rx7H8NVXRZ7j3lGItV0XEJVYAe4eSBrsOQBCwynJRXaKOSw== -----END CERTIFICATE-----

https://www.facebook.com/ Peer’s Certificate issuer is not recognized. HTTP Strict Transport Security: true HTTP Public Key Pinning: true Certificate chain: -----BEGIN CERTIFICATE----- MIIDgTCCAmmgAwIBAgIRAJxcdaLeLSqloSQlhnilZ/8wDQYJKoZIhvcNAQELBQAw HjELMAkGA1UEBhMCRU4xDzANBgNVBAMMBlN0b3BBZDAeFw0xOTAxMjEwMDAwMDBa Fw0xOTA0MjExMjAwMDBaMGExCzAJBgNVBAYTAlVTMQswCQYDVQQIEwJDQTETMBEG A1UEBxMKTWVubG8gUGFyazEXMBUGA1UEChMORmFjZWJvb2ssIEluYy4xFzAVBgNV BAMMDiouZmFjZWJvb2suY29tMIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQDd j/Vd+x20p0rRsYcjjnW1lEH4eguxolfti943Ez/Re1BO61XpGokydgKlLJ8cpPIj ZZW01TkPn6lVxPTynYiDY/AHCl1GJUIwGpyWNhNWlRTds3sTmZMtU4PzNkNTNAKz 2BMSwOct+WG+IsX7hXK33W4rQsKTdal+exlwRDwlVwIDAQABo4H6MIH3MIHHBgNV HREEgb8wgbyCDiouZmFjZWJvb2suY29tgg8qLm1lc3Nlbmdlci5jb22CDiouZmFj ZWJvb2submV0gg1tZXNzZW5nZXIuY29tggsqLmZic2J4LmNvbYIOKi54ei5mYmNk bi5uZXSCCyouZmJjZG4ubmV0ggZmYi5jb22CCCouZmIuY29tghAqLm0uZmFjZWJv b2suY29tggxmYWNlYm9vay5jb22CDioueHkuZmJjZG4ubmV0gg4qLnh4LmZiY2Ru Lm5ldDAMBgNVHRMBAf8EAjAAMB0GA1UdJQQWMBQGCCsGAQUFBwMBBggrBgEFBQcD AjANBgkqhkiG9w0BAQsFAAOCAQEAnrFtHVDTkP+X2Uq+AWgle/flgakPjpcLNz/F 19O4a5SMHr0r6M8+A8zrycNCzPxU9QEXOP0piP5/2fwdNA6AqmLW55fzWXxlPBiW 8ZwqMz9B+Sbox114gY+A5vheM9YCAK9tKBxAerpRl06v7PgN2ylFnfJlOOWzoCOp Ua0r2mKqM01Bq2aLv4Cg2HbDummNo34AjpP65DH1Yy0stNVZCW0j9Tpt2F5l3rGX i/gn4LwL+8063rXQbSr93esH+lV6THg53X7Wu5akzYWllvH11KsJhbqeNVR466DW AA0rx7H8NVXRZ7j3lGItV0XEJVYAe4eSBrsOQBCwynJRXaKOSw== -----END CERTIFICATE-----

Question owner

Regions bank came back and my default website but not youtube or facebook.

Regions bank came back and my default website but not youtube or facebook.

Question owner

https://www.youtube.com/ Peer’s Certificate issuer is not recognized. HTTP Strict Transport Security: true HTTP Public Key Pinning: true Certificate chain: -----BEGIN CERTIFICATE----- MIIG0TCCBbmgAwIBAgIRAMd71ezQWwaxMZVT4sejx7kwDQYJKoZIhvcNAQELBQAw HjELMAkGA1UEBhMCRU4xDzANBgNVBAMMBlN0b3BBZDAeFw0xOTAxMjMwOTE1MDBa Fw0xOTA0MTcwOTE1MDBaMGYxCzAJBgNVBAYTAlVTMRMwEQYDVQQIDApDYWxpZm9y bmlhMRYwFAYDVQQHDA1Nb3VudGFpbiBWaWV3MRMwEQYDVQQKDApHb29nbGUgTExD MRUwEwYDVQQDDAwqLmdvb2dsZS5jb20wgZ8wDQYJKoZIhvcNAQEBBQADgY0AMIGJ AoGBAMERwMAhKFRj73Z3tdz+DlKxnYnEIbOUEHvfHHgj9DUfdzjIVQVE5rdM0PCj iXyA7VKwzEc3RkwfpAJ2QhEz0Ow7Fh3I9jFclqSy8cSscCj0V93oKgYmNxf+L2fC F2TVD5Uzf1nM8TtjJrXl7gU2Jq6H5Wk8e5s1aj6Ka42fiMrHAgMBAAGjggREMIIE QDCCBBkGA1UdEQSCBBAwggQMggwqLmdvb2dsZS5jb22CDSouYW5kcm9pZC5jb22C FiouYXBwZW5naW5lLmdvb2dsZS5jb22CEiouY2xvdWQuZ29vZ2xlLmNvbYIGKi5n LmNvgg4qLmdjcC5ndnQyLmNvbYIKKi5nZ3BodC5jboIWKi5nb29nbGUtYW5hbHl0 aWNzLmNvbYILKi5nb29nbGUuY2GCCyouZ29vZ2xlLmNsgg4qLmdvb2dsZS5jby5p boIOKi5nb29nbGUuY28uanCCDiouZ29vZ2xlLmNvLnVrgg8qLmdvb2dsZS5jb20u YXKCDyouZ29vZ2xlLmNvbS5hdYIPKi5nb29nbGUuY29tLmJygg8qLmdvb2dsZS5j b20uY2+CDyouZ29vZ2xlLmNvbS5teIIPKi5nb29nbGUuY29tLnRygg8qLmdvb2ds ZS5jb20udm6CCyouZ29vZ2xlLmRlggsqLmdvb2dsZS5lc4ILKi5nb29nbGUuZnKC CyouZ29vZ2xlLmh1ggsqLmdvb2dsZS5pdIILKi5nb29nbGUubmyCCyouZ29vZ2xl LnBsggsqLmdvb2dsZS5wdIISKi5nb29nbGVhZGFwaXMuY29tgg8qLmdvb2dsZWFw aXMuY26CFCouZ29vZ2xlY29tbWVyY2UuY29tghEqLmdvb2dsZXZpZGVvLmNvbYIM Ki5nc3RhdGljLmNugg0qLmdzdGF0aWMuY29tghIqLmdzdGF0aWNjbmFwcHMuY26C CiouZ3Z0MS5jb22CCiouZ3Z0Mi5jb22CFCoubWV0cmljLmdzdGF0aWMuY29tggwq LnVyY2hpbi5jb22CECoudXJsLmdvb2dsZS5jb22CFioueW91dHViZS1ub2Nvb2tp ZS5jb22CDSoueW91dHViZS5jb22CFioueW91dHViZWVkdWNhdGlvbi5jb22CESou eW91dHViZWtpZHMuY29tggcqLnl0LmJlggsqLnl0aW1nLmNvbYIaYW5kcm9pZC5j bGllbnRzLmdvb2dsZS5jb22CC2FuZHJvaWQuY29tghtkZXZlbG9wZXIuYW5kcm9p ZC5nb29nbGUuY26CHGRldmVsb3BlcnMuYW5kcm9pZC5nb29nbGUuY26CBGcuY2+C CGdncGh0LmNuggZnb28uZ2yCFGdvb2dsZS1hbmFseXRpY3MuY29tggpnb29nbGUu Y29tghJnb29nbGVjb21tZXJjZS5jb22CGHNvdXJjZS5hbmRyb2lkLmdvb2dsZS5j boIKdXJjaGluLmNvbYIKd3d3Lmdvby5nbIIIeW91dHUuYmWCC3lvdXR1YmUuY29t ghR5b3V0dWJlZWR1Y2F0aW9uLmNvbYIPeW91dHViZWtpZHMuY29tggV5dC5iZTAM BgNVHRMBAf8EAjAAMBMGA1UdJQQMMAoGCCsGAQUFBwMBMA0GCSqGSIb3DQEBCwUA A4IBAQBCKBW4dNFrwSiDSShbDbzmOCBnEWRgF+F4eHr1NgFT3Mpyj+fm+sC/zzH5 f06aExmiIXc6eRV3I9KcSFl5bIiNjSa+7BcivtCBQBCVghOs+WCK2ubT2wq5qJZB jHVfPnu2XXS4MYadh0OW8CrUqbjr4XH0wBTga7aRe4BaBZ1Fh791sRE5xh/GWl1z Lx4Ni3/m1i7e5tKiLhSmrOLSq66MlBT3ForMYPwLBOmJeoPxHRLfWyOQrGNeLR5c 2j8A1EyHPjvWvJHJepjiiyzgZvKvr5a0+fjwPXm5qiAohFKfTFZ6kvqtsB9ppAH2 FzJzp7KnZAGuJIjKbQA4WvbUO5xX -----END CERTIFICATE----

https://www.youtube.com/ Peer’s Certificate issuer is not recognized. HTTP Strict Transport Security: true HTTP Public Key Pinning: true Certificate chain: -----BEGIN CERTIFICATE----- MIIG0TCCBbmgAwIBAgIRAMd71ezQWwaxMZVT4sejx7kwDQYJKoZIhvcNAQELBQAw HjELMAkGA1UEBhMCRU4xDzANBgNVBAMMBlN0b3BBZDAeFw0xOTAxMjMwOTE1MDBa Fw0xOTA0MTcwOTE1MDBaMGYxCzAJBgNVBAYTAlVTMRMwEQYDVQQIDApDYWxpZm9y bmlhMRYwFAYDVQQHDA1Nb3VudGFpbiBWaWV3MRMwEQYDVQQKDApHb29nbGUgTExD MRUwEwYDVQQDDAwqLmdvb2dsZS5jb20wgZ8wDQYJKoZIhvcNAQEBBQADgY0AMIGJ AoGBAMERwMAhKFRj73Z3tdz+DlKxnYnEIbOUEHvfHHgj9DUfdzjIVQVE5rdM0PCj iXyA7VKwzEc3RkwfpAJ2QhEz0Ow7Fh3I9jFclqSy8cSscCj0V93oKgYmNxf+L2fC F2TVD5Uzf1nM8TtjJrXl7gU2Jq6H5Wk8e5s1aj6Ka42fiMrHAgMBAAGjggREMIIE QDCCBBkGA1UdEQSCBBAwggQMggwqLmdvb2dsZS5jb22CDSouYW5kcm9pZC5jb22C FiouYXBwZW5naW5lLmdvb2dsZS5jb22CEiouY2xvdWQuZ29vZ2xlLmNvbYIGKi5n LmNvgg4qLmdjcC5ndnQyLmNvbYIKKi5nZ3BodC5jboIWKi5nb29nbGUtYW5hbHl0 aWNzLmNvbYILKi5nb29nbGUuY2GCCyouZ29vZ2xlLmNsgg4qLmdvb2dsZS5jby5p boIOKi5nb29nbGUuY28uanCCDiouZ29vZ2xlLmNvLnVrgg8qLmdvb2dsZS5jb20u YXKCDyouZ29vZ2xlLmNvbS5hdYIPKi5nb29nbGUuY29tLmJygg8qLmdvb2dsZS5j b20uY2+CDyouZ29vZ2xlLmNvbS5teIIPKi5nb29nbGUuY29tLnRygg8qLmdvb2ds ZS5jb20udm6CCyouZ29vZ2xlLmRlggsqLmdvb2dsZS5lc4ILKi5nb29nbGUuZnKC CyouZ29vZ2xlLmh1ggsqLmdvb2dsZS5pdIILKi5nb29nbGUubmyCCyouZ29vZ2xl LnBsggsqLmdvb2dsZS5wdIISKi5nb29nbGVhZGFwaXMuY29tgg8qLmdvb2dsZWFw aXMuY26CFCouZ29vZ2xlY29tbWVyY2UuY29tghEqLmdvb2dsZXZpZGVvLmNvbYIM Ki5nc3RhdGljLmNugg0qLmdzdGF0aWMuY29tghIqLmdzdGF0aWNjbmFwcHMuY26C CiouZ3Z0MS5jb22CCiouZ3Z0Mi5jb22CFCoubWV0cmljLmdzdGF0aWMuY29tggwq LnVyY2hpbi5jb22CECoudXJsLmdvb2dsZS5jb22CFioueW91dHViZS1ub2Nvb2tp ZS5jb22CDSoueW91dHViZS5jb22CFioueW91dHViZWVkdWNhdGlvbi5jb22CESou eW91dHViZWtpZHMuY29tggcqLnl0LmJlggsqLnl0aW1nLmNvbYIaYW5kcm9pZC5j bGllbnRzLmdvb2dsZS5jb22CC2FuZHJvaWQuY29tghtkZXZlbG9wZXIuYW5kcm9p ZC5nb29nbGUuY26CHGRldmVsb3BlcnMuYW5kcm9pZC5nb29nbGUuY26CBGcuY2+C CGdncGh0LmNuggZnb28uZ2yCFGdvb2dsZS1hbmFseXRpY3MuY29tggpnb29nbGUu Y29tghJnb29nbGVjb21tZXJjZS5jb22CGHNvdXJjZS5hbmRyb2lkLmdvb2dsZS5j boIKdXJjaGluLmNvbYIKd3d3Lmdvby5nbIIIeW91dHUuYmWCC3lvdXR1YmUuY29t ghR5b3V0dWJlZWR1Y2F0aW9uLmNvbYIPeW91dHViZWtpZHMuY29tggV5dC5iZTAM BgNVHRMBAf8EAjAAMBMGA1UdJQQMMAoGCCsGAQUFBwMBMA0GCSqGSIb3DQEBCwUA A4IBAQBCKBW4dNFrwSiDSShbDbzmOCBnEWRgF+F4eHr1NgFT3Mpyj+fm+sC/zzH5 f06aExmiIXc6eRV3I9KcSFl5bIiNjSa+7BcivtCBQBCVghOs+WCK2ubT2wq5qJZB jHVfPnu2XXS4MYadh0OW8CrUqbjr4XH0wBTga7aRe4BaBZ1Fh791sRE5xh/GWl1z Lx4Ni3/m1i7e5tKiLhSmrOLSq66MlBT3ForMYPwLBOmJeoPxHRLfWyOQrGNeLR5c 2j8A1EyHPjvWvJHJepjiiyzgZvKvr5a0+fjwPXm5qiAohFKfTFZ6kvqtsB9ppAH2 FzJzp7KnZAGuJIjKbQA4WvbUO5xX -----END CERTIFICATE----
WestEnd
  • Top 25 Contributor
60 solutions 5359 answers

Ok so did you complete remove firefox and delete the mozilla folder before reinstalling?

Ok so did you complete remove firefox and delete the mozilla folder before reinstalling?
James
  • Moderator
1594 solutions 11226 answers

The issuer of the certificates you posted for youtube and facebook is from StopAd

So do you have StopAd installed?

The issuer of the certificates you posted for youtube and facebook is from '''StopAd''' So do you have StopAd installed?

Modified by James

Question owner

I uninstalled stop ad and uninstalled and reinstalled firefox. now I can get on the websites again but I still don't have sound on videos. I am going to restart the pc and see what if anything that does.

I uninstalled stop ad and uninstalled and reinstalled firefox. now I can get on the websites again but I still don't have sound on videos. I am going to restart the pc and see what if anything that does.

Question owner

I didn't know anything about a mozilla folder so I didn't do anything about that. I did uninstall stop ad, uninstalled and reinstalled firefox again. Now could get onto websites but still no sound. Restarted pc and problem seems to be solved, videos have sound. Thank you for your help. When I call my nephew computer expert this pm, I will ask him about the folder and when and if I can put ad block back on my pc.

I didn't know anything about a mozilla folder so I didn't do anything about that. I did uninstall stop ad, uninstalled and reinstalled firefox again. Now could get onto websites but still no sound. Restarted pc and problem seems to be solved, videos have sound. Thank you for your help. When I call my nephew computer expert this pm, I will ask him about the folder and when and if I can put ad block back on my pc.