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The open tabs will not sync. I am logged in with my account, checkmark "sync open tabs" is set, yet it does not work. ?

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  • Last reply by Friedel1411

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Hi, the sync. of the open tabs isnot working. everything else will sync, but not the tabs. I have set the tick under the sync settings. Laptop Win 10 Desktop Win 10 Smartphone Android 8.0.0.384 What could be the problem? Knut

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What system are you having the problem with?

We need to look at the sync logs. Type about:sync-log<enter> in the address bar.

Open the last file created and Copy its contents Now Paste it into this forum.

If the file is too large;


Open a text / word program and load the file. Left-click once. Now <Control> A to highlight everything, then <Control> C to copy it.

Next, have your web browser go to; https://pastebin.com/

Paste <Control> P the content of the file in the window. Note: On the bottom, fill out the boxes as best you can.

Now press Create A New Paste. The page will reload. Copy the new web address, and post it here.

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With all systems.

Last Log File:

1549534070978 Sync.LogManager DEBUG Flushing file log 1549534070994 Sync.LogManager DEBUG Log cleanup threshold time: 1548670070994 1549534071015 Sync.LogManager DEBUG Done deleting files. 1549534140822 Sync.SyncScheduler DEBUG Network link status changed to "up". Offline ?: false 1549534140822 Sync.SyncScheduler DEBUG Network link looks up. Syncing. 1549534140825 Sync.Service DEBUG User Agent: Firefox / 65.0 (Win NT 10.0; Win64; x64) FxSync / 1.67.0.20190124174741.desktop 1549534140825 Sync.Service INFO Starting sync at 2019-02-07 11:09:00 in browser session 2KaBY_gnXw_3 1549534140826 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1549534140829 Sync.Status INFO Resetting Status. 1549534140830 Sync.Status DEBUG Status.service: error.sync.failed => success.status_ok 1549534140870 Sync.Resource WARNING GET request to https://sync-583-us-west-2.sync.services.mozilla.com/1.5/91466346/info/collections failed: [Exception ... "The lookup of the hostname failed "nsresult:" 0x804b001e (NS_ERROR_UNKNOWN_HOST) "location:" <unknown> "data: no] No traceback available 1549534140870 Sync.Status DEBUG Status.sync: success.sync => error.login.reason.network 1549534140870 Sync.Status DEBUG Status.service: success.status_ok => error.sync.failed 1549534140871 Sync.ErrorHandler ERROR Sync encountered an error: [Exception ... "The lookup of the hostname failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "<unknown>" data: no] No traceback available 1549534140872 Sync.SyncScheduler DEBUG Next sync in 600000 ms. (Why = reschedule) 1549534140874 Sync.Service DEBUG Exception calling anonymous function: [Exception ... "The lookup of the hostname failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "<unknown>" data: no] No traceback available

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Looks like there is a problem. I called for more help.

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I'm still waiting for a solution