Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox not supported on some websites, what can I do?

  • 6 replies
  • 1 has this problem
  • 897 views
  • Last reply by FredMcD

more options

The latest is www.isolarcloud.com. I dont like Internet Explorer or Chrome

All Replies (6)

more options

Hmm. If I remove the 'not compatible' overlay, the page looks to work okay. I don't have an account, so that is as far as I can go.

I don't know if changing your User Agent will help or not. The User Agent tells websites what your browser and system is.

Type about:support<enter> in the address bar.

Under the page logo on the left side, you will see Application Basics. Under this find User Agent.

more options

Separate Security Issue: Update your Flash Player or remove it using these links; Uninstall Flash Player | Windows {web link} Uninstall Flash Player | Mac {web link}

Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version: Version 32.0.0.114

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

more options

FredMcD said

Hmm. If I remove the 'not compatible' overlay, ....

How do you remove the overlay?

more options

Chosen Solution

more options

Thanks guys for the help, both the 'Agent Switcher' and 'behind the overlay' addons work a treat. Didn't know until today this could be done, this has been a point of frustration for me for a long time.

more options

Glad to help. Safe Surfing.