Windows 10 reached EOS (end of support) on October 14, 2025. For more information, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why does Firefox, recently, not send complete pdfs (they are zero bytes in my dowloads folder)?

  • 6 replies
  • 1 has this problem
  • 36 views
  • Last reply by BobKn

more options

Question is the complete problem. Running High Sierra and FireFox 64.0.2

Question is the complete problem. Running High Sierra and FireFox 64.0.2

Chosen solution

Hey - - you did it! With all add-ons disabled, the pdf works fine. MANY THANKS, WestEnd, for sticking with me. BK

Read this answer in context 👍 0

All Replies (6)

more options

firefox is a browser it doesn't send pdf that would be either the email provider your using or something else.

more options

Safari is a browser and when I click on "download pdf" is does send a complete pdf to my downloads folder. FireFox used to do that but now does not.

more options

BobKn said

Safari is a browser and when I click on "download pdf" is does send a complete pdf to my downloads folder. FireFox used to do that but now does not.

Ok, that is more clear then before. Well So what is the site your clicking that your saying isn't doing what it did before? So what addons do you have installed?

more options

Various sites - - Wall Street Journal, my financial institutions, etc. all of which worked before. Addons - - well, I checked this and found that I had two Nortons and a "disabled" Acrobat. I enabled the Acrobat and tried the download again, still does not bring in more than zero bytes.

more options

So what if you disable all addon? I suspect the Norton are inferring with the download.

more options

Chosen Solution

Hey - - you did it! With all add-ons disabled, the pdf works fine. MANY THANKS, WestEnd, for sticking with me. BK