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my firefox is locked up by a website saying they are apple support and my computer has been locked

Posted

opening a web page I got a prompt from apple support saying my computer is locked and i need to call a number to unlock. I forced quit firefox but now it runs slow won't open websites and I can not delete history or open new tabs

opening a web page I got a prompt from apple support saying my computer is locked and i need to call a number to unlock. I forced quit firefox but now it runs slow won't open websites and I can not delete history or open new tabs

Chosen solution

Run the scanners first.

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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_2) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/71.0.3578.98 Safari/537.36

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FredMcD
  • Top 10 Contributor
4220 solutions 58911 answers

. Whenever you get a message / popup like that;

DO NOT USE ANY OF THE PROVIDED LINKS OR ANY PHONE NUMBERS ! !

Such messages are only Spam that could lead you to Fake Support. Not only can they damage or hack your system, they charge you to do so.

You can report such a site at; Google Report Phishing Page {web link} which is the same when done while on site by going to Help > Report Web Forgery

Help us safeguard Mozilla’s trademarks by reporting misuse {web link}

. '''Whenever you get a message / popup like that;''' <u>'''DO NOT USE ANY OF'''</u> <u>'''THE PROVIDED LINKS'''</u> <u>'''OR ANY PHONE NUMBERS ! !'''</u> Such messages are only '''Spam''' that could lead you to '''Fake Support.''' Not only can they damage or hack your system, they charge you to do so. You can report such a site at; '''[http://www.google.com/safebrowsing/report_phish/ Google Report Phishing Page]''' {web link} which is the same when done while on site by going to '''Help > Report Web Forgery''' '''[http://www.mozilla.org/en-US/legal/fraud-report/ Help us safeguard Mozilla’s trademarks by reporting misuse]''' {web link}
FredMcD
  • Top 10 Contributor
4220 solutions 58911 answers

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

Question owner

I have uninstalled firefox from my apple computer. I will wait till morning to install. I have spent all day and into the evening trying to reinstall firefox and get it to operate with no success. If i can not reinstall without the slow or no web connection as well as not able to delete history then I will not use firefox as it does not work!

Thanks from a non-IT expert. Most of the info I was trying to find today I did not understand how to correct the problem. Sorry for all of those out there that are more tech savvy

I have uninstalled firefox from my apple computer. I will wait till morning to install. I have spent all day and into the evening trying to reinstall firefox and get it to operate with no success. If i can not reinstall without the slow or no web connection as well as not able to delete history then I will not use firefox as it does not work! Thanks from a non-IT expert. Most of the info I was trying to find today I did not understand how to correct the problem. Sorry for all of those out there that are more tech savvy
FredMcD
  • Top 10 Contributor
4220 solutions 58911 answers

Chosen Solution

Run the scanners first.

Run the scanners first.