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Firefox is just showing blank pages and even the options and add on buttons do nothing !

  • 6 replies
  • 1 has this problem
  • Last reply by Growleruk

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Yesterday Firefox suddenly stopped showing any webpages. Multiple attempts at correcting, such as running in safe mode achieved nothing. Resorted to uninstall so that I could replace however whatever I removed FF always knew it had been installed and only offered a refresh. Even tried a Beta version. Currently installed version is 65.0b11 (64-bit), running on Windows 10.Problem is now worse in that options and add on buttons do nothing. I use FF across multiple PC's and find the sync feature very useful, however if not fixed soon, I may have to convert to another browser. I'm having to use Edge to report this problem.

All Replies (6)

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Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders

Mac: Open the "Applications" folder.

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux;

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again. This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

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I'm afraid that made absolutely no difference ! I startup of FF I just get a new tab with a bouncing dot in front of it. Options button does now seem to work though.

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Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

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Still there in safe mode

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Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there? Starting Any Computer In Safe Mode; Free Online Encyclopedia

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Unfortunately I have bitlocker installed and it is a works laptop. So to get into safe mode in Windows I need the bitlocker recovery key. I'll need to discuss this with the support team.