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Firefox will not up grade on a brand new Macbook Pro and my new Apple desktop I'm running the lastest Ver. 10.13.6. Maybe I'm doing something wrong.

Posted

I have a new Macbook Pro and a new apple desktop, both running the new ver. 10.13.6. I keep getting a box up to upgrade to the lastest ver. of FF. It downloads ok and a box comes up with the FF logo and an arrow pointing to a file icon. Nothing happens when I click on either. What am I doing wrong it never installs this has been going on for months? Thanks, Bob

I have a new Macbook Pro and a new apple desktop, both running the new ver. 10.13.6. I keep getting a box up to upgrade to the lastest ver. of FF. It downloads ok and a box comes up with the FF logo and an arrow pointing to a file icon. Nothing happens when I click on either. What am I doing wrong it never installs this has been going on for months? Thanks, Bob

Chosen solution

Hi, try downloading the latest version from https://www.mozilla.org/en-US/firefox/all/

(Doing this should not remove any of your existing data).

If your question is resolved by this or another answer, please help other users by marking the best reply as Solved. Thank you!

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.13; rv:59.0) Gecko/20100101 Firefox/59.0

More Information

Scribe 725 solutions 3456 answers

Chosen Solution

Hi, try downloading the latest version from https://www.mozilla.org/en-US/firefox/all/

(Doing this should not remove any of your existing data).

If your question is resolved by this or another answer, please help other users by marking the best reply as Solved. Thank you!

Hi, try downloading the latest version from https://www.mozilla.org/en-US/firefox/all/ (Doing this should not remove any of your existing data). ''If your question is resolved by this or another answer, please help other users by marking the best reply as Solved. Thank you!''

Question owner

This did not solve the problem, the same thing happen.

This did not solve the problem, the same thing happen.