I'm trying to report a scam but Firefox keeps rejecting my report--is there any way to communicate with Firefox directly?
I completed what seemed like a genuine Firefox user survey (featured Firefox logo prominently). I was offered an iPhone for $1 for completing it. Stupidly, I input my credit card information, thinking it was for the $1 charge, and clicked "Next"--at which point I found myself on a screen thanking me for joining a dating site! That's not the problem (I was stupid). The problem is that Firefox's "Protect the Fox (and More)" keeps rejecting my fraud report because the url is incorrect. The url is the one I saw on screen--but it's obviously a cover. Why can't I communicate with Firefox directly? Any attempt brings up a long list of articles that appear completely irrelevant. I'm trying to help Firefox as well as myself! (Yes, I was stupid, and yes, I've cancelled my credit card.)
Chosen solution
uwargav said
why does Mozilla make it so difficult to contact the organization directly? Why couldn't they include an email form on their site?
Mozilla does not have the resources to have call centres to do one on one support by phone, chat or email. Especially since it would be for free for a free product.
Products that have one on one support are using paid for products.
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The company Mozilla that makes the Firefox web browser has never had such random prizes, especially expensive ones in variations of this scam. The fake prizes have been for Samsung S8 or S9, a $1000 gift card from say Amazon or a iPhone X.
Also if Mozilla did have prizes for something then it would likely involve a *.mozilla.org page and not some random weird name site that came up from a malvertising Ad.
This scam is to get personal information from those who fall for it like name, address, phone#, email and the fake very cheap $1 or $2 dollar shipping is to get the credit card information.
Since it is a misuse of the name Firefox and or Firefox icon you can report it at https://www.mozilla.org/en-US/about/legal/fraud-report/
Modified by James (On Vacation)
Just because you see a Firefox word and or icon on page does not mean it is legit or official.
Mozilla has done surveys over the years by way of say https://qsurvey.mozilla.com which is surveygizmo.com however no prizes are given.
Can you find any additional addresses in your history? Either:
- Ctrl+Shift+h
- "Show All History" from the menu
If you click Today, Yesterday, etc. and look around the relevant time, you might find some URLs associated with the problem. To avoid losing the original date/time, if you want to look at the page again, use right-click > Open in a New Private Window. That won't update your history.
Thank you, Jscher2000! By using Ctrl+Shift+h, I found several urls. I sent Firefox the earliest one, and the Fraud Report was finally accepted. All of the suspect urls, including that one, were preceded in the list by a circular grey icon enclosing two oval "loops"--one vertical and one horizontal. All the other addresses were preceded by icons I recognized, like Google's. I still find this experience frustrating: why does Mozilla make it so difficult to contact the organization directly? Why couldn't they include an email form on their site? (The url originally rejected was perfectly correct--I can see it on the list--but obviously a cover for something else.)
Chosen Solution
uwargav said
why does Mozilla make it so difficult to contact the organization directly? Why couldn't they include an email form on their site?
Mozilla does not have the resources to have call centres to do one on one support by phone, chat or email. Especially since it would be for free for a free product.
Products that have one on one support are using paid for products.
Makes sense...thanks.
Keep an eye on your credit cards and credit report. Note that you can challenge anything that shows up on your credit card statement.