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Firefox has been crashing for weeks...

Posted

Everyday in my office, my Firefox crashes when I have more than one tab open. I have been using this browser for 4 years now with all of my applications without any issues. However, for the last month to month an a half, my Firefox crashes daily, multiple times if I have more than one tab open. I really love your browser but it is getting so bad that I may need to look into another web browser solution unless this can get fixed. Please see the screenshots with my error reports which have ALL been submitted to your team.

Thank you.

Everyday in my office, my Firefox crashes when I have more than one tab open. I have been using this browser for 4 years now with all of my applications without any issues. However, for the last month to month an a half, my Firefox crashes daily, multiple times if I have more than one tab open. I really love your browser but it is getting so bad that I may need to look into another web browser solution unless this can get fixed. Please see the screenshots with my error reports which have ALL been submitted to your team. Thank you.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • Firefox 64.0
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.12; rv:64.0) Gecko/20100101 Firefox/64.0
  • Support URL: https://support.mozilla.org/1/firefox/64.0/Darwin/en-US/

Extensions

  • 1Password extension (desktop app required) 4.7.3.90 (onepassword4@agilebits.com)
  • Cisco Webex Extension 1.1.0 (ciscowebexstart1@cisco.com)
  • Adobe Acrobat 18.0.9 (web2pdfextension.17@acrobat.adobe.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x0a2e
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x8086
  • contentUsesTiling: True
  • crashGuards: []
  • driverDate:
  • driverVersion:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'OpenGL Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OPENGL_COMPOSITING'}, {u'status': u'opt-in', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}], u'name': u'WEBRENDER'}, {u'status': u'blocked', u'description': u'WebRender qualified', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blocked', u'message': u'No qualified hardware', u'type': u'env'}], u'name': u'WEBRENDER_QUALIFIED'}, {u'status': u'available', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OMTP'}]}
  • info: {u'TileHeight': 512, u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'ApzAutoscrollInput': 1, u'AzureFallbackCanvasBackend': u'none', u'TileWidth': 512, u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureContentBackend': u'skia'}
  • numAcceleratedWindows: 3
  • numTotalWindows: 3
  • offMainThreadPaintEnabled: True
  • offMainThreadPaintWorkerCount: 3
  • usesTiling: True
  • webgl1DriverExtensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: Intel Inc. -- Intel Iris OpenGL Engine
  • webgl1Version: 4.1 INTEL-10.25.21
  • webgl1WSIInfo: CGL
  • webgl2DriverExtensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Intel Inc. -- Intel Iris OpenGL Engine
  • webgl2Version: 4.1 INTEL-10.25.21
  • webgl2WSIInfo: CGL
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL
  • windowUsingAdvancedLayers: False

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No

Question owner

See below screenshot

See below screenshot
jscher2000
  • Top 10 Contributor
8640 solutions 70690 answers

Hi EmalizaJane, I'm sorry to hear about the crashes. Could you copy/paste a half dozen of those bp codes into a reply? Then this forum will link them to your reports automatically. Because typing them is no fun... Thanks much.

Hi EmalizaJane, I'm sorry to hear about the crashes. Could you copy/paste a half dozen of those bp codes into a reply? Then this forum will link them to your reports automatically. Because typing them is no fun... Thanks much.

Question owner

bp-b7d6c61c-cc9f-41ad-96d0-019580181227 bp-d2d5f477-13eb-4a18-87b8-b13950181126 bp-f326b5fc-e5e9-426e-8bbc-114640181227 bp-f8816e0d-97ec-465c-986c-312320181227 bp-020a7703-47c1-4445-ba6e-0b6800181218 bp-4f2627a4-606f-4511-aad2-d754e0181206

bp-b7d6c61c-cc9f-41ad-96d0-019580181227 bp-d2d5f477-13eb-4a18-87b8-b13950181126 bp-f326b5fc-e5e9-426e-8bbc-114640181227 bp-f8816e0d-97ec-465c-986c-312320181227 bp-020a7703-47c1-4445-ba6e-0b6800181218 bp-4f2627a4-606f-4511-aad2-d754e0181206
jscher2000
  • Top 10 Contributor
8640 solutions 70690 answers

Hi EmalizaJane, thank you for the reports. Five out of six share the same "signature," which is

mozilla::layers::ClientLayerManager::DidComposite

It seems to be a function related to media or images, in coordination with Apple components. Sometimes this kind of problem is caused by incompatibility with your graphics driver software, and a possible workaround is to disable Firefox from using hardware acceleration. This article describes where to make that change: Firefox's performance settings. This will take effect the next time you exit Firefox and start it up again. Any difference?

Since hardware acceleration improves the appearance of fonts and animations, you may want to check whether graphics card/chipset driver updates are available for your system. This article suggests safe ways to do that, but I don't know how it works on Mac: Upgrade your graphics drivers to use hardware acceleration and WebGL.

Hi EmalizaJane, thank you for the reports. Five out of six share the same "signature," which is mozilla::layers::ClientLayerManager::DidComposite It seems to be a function related to media or images, in coordination with Apple components. Sometimes this kind of problem is caused by incompatibility with your graphics driver software, and a possible workaround is to disable Firefox from using hardware acceleration. This article describes where to make that change: [[Firefox's performance settings]]. This will take effect the next time you exit Firefox and start it up again. Any difference? Since hardware acceleration improves the appearance of fonts and animations, you may want to check whether graphics card/chipset driver updates are available for your system. This article suggests safe ways to do that, but I don't know how it works on Mac: [[Upgrade your graphics drivers to use hardware acceleration and WebGL]].