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Firefox Quantum 64.0 keeps crashing when opening Gmail or clicking any links in Gmail

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Firefox keeps crashing when I am trying to use Gmail. Perhaps there was an update last night, so this morning Firefox was in a 'crashed' state. When I clicked on the 'Restore Session' tab, it brought up all the tabs for a little bit, and when I tried to follow a link from one of the mails in Gmail, it crashed again. Some websites are working, and some just take it down. I did make it a point to submit crash reports so that you would have the required information from that source.

Firefox keeps crashing when I am trying to use Gmail. Perhaps there was an update last night, so this morning Firefox was in a 'crashed' state. When I clicked on the 'Restore Session' tab, it brought up all the tabs for a little bit, and when I tried to follow a link from one of the mails in Gmail, it crashed again. Some websites are working, and some just take it down. I did make it a point to submit crash reports so that you would have the required information from that source.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:64.0) Gecko/20100101 Firefox/64.0

More Information

Tyler Downer
  • Top 25 Contributor
  • Moderator
1530 solutions 10671 answers

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] Windows key + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash. #On the keyboard, press [Windows] [[Image:Windows key]] + [R]. This should bring up a Run window that contains a text field. #In that text field, type '''%APPDATA%''' and press Enter. An explorer window should open. #From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''. Double-click on ''submitted''. #Now, you should see a list of files that contain reports. Go to ''View'' > ''Arrange Icons by'' > ''Modified'' to get the most recent files at the top of the window. #Open the most recent 5 files with a text editor and copy the IDs. #Paste each ID with '''bp-''' into the reply window on the forums. Thanks in advance! You can find more information and troubleshooting steps in the [[Firefox crashes]] article.

Question owner

bp-1544619980

bp-1544619787

bp-1543157404

bp-1541409430

bp-1540337215

bp-1544619980 bp-1544619787 bp-1543157404 bp-1541409430 bp-1540337215