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Firefox Update Glitch

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Firefox 63.0.3 Windows 7 Home Premium

When I opened Firefox this morning, it stated that there was a new version available so I clicked the box.

The browser closed, it went through the motions, and reopened the browser.

I checked the version and it still showed 63.0.3, with the option to update, so I rebooted the computer, reopened the browser, and it still shows 63.0.3 with the option to update.

I am sure that others have already posted about this but what is the fix?

Firefox 63.0.3 Windows 7 Home Premium When I opened Firefox this morning, it stated that there was a new version available so I clicked the box. The browser closed, it went through the motions, and reopened the browser. I checked the version and it still showed 63.0.3, with the option to update, so I rebooted the computer, reopened the browser, and it still shows 63.0.3 with the option to update. I am sure that others have already posted about this but what is the fix?

Chosen solution

Uninstalling and reinstalling Firefox updated the browser to version 64.0.

Thanks again both of you.

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:63.0) Gecko/20100101 Firefox/63.0

More Information

Tyler Downer
  • Top 25 Contributor
  • Moderator
1530 solutions 10669 answers

Can you download the new version from www.getfirefox.com, and install it? That should override any issues with the updater

Can you download the new version from www.getfirefox.com, and install it? That should override any issues with the updater
FredMcD
  • Top 10 Contributor
4246 solutions 59408 answers

Version 64.0 offered to Release channel users on December 11, 2018

If you have trouble with the upgrade, use this link; http://www.mozilla.org/en-US/firefox/all/

Version 64.0 offered to Release channel users on December 11, 2018 If you have trouble with the upgrade, use this link; '''http://www.mozilla.org/en-US/firefox/all/'''

Chosen Solution

Uninstalling and reinstalling Firefox updated the browser to version 64.0.

Thanks again both of you.

Uninstalling and reinstalling Firefox updated the browser to version 64.0. Thanks again both of you.

Modified by Buddy2014

Pj 42 solutions 869 answers

PopUp Update Box doesn't work. I'm on 61.0.2. I clicked on the button to Update to 64.0, but it came back as 'Failed'. Then the Button changes to 'Restart to Update FireFox'. I clicked on that and when FF reloaded, it's still the old version.

If I download the new version at the site and 'Run' the Update, will it run automatically the same way as the GUI Box and do so without me having to uninstall the old version?


~Pj

PopUp Update Box doesn't work. I'm on '''61.0.2.''' I clicked on the button to Update to '''64.0''', but it came back as ''''Failed''''. Then the Button changes to 'Restart to Update FireFox'. I clicked on that and when FF reloaded, it's still the old version. If I download the new version at the site and 'Run' the Update, will it run automatically the same way as the GUI Box and do so without me having to uninstall the old version? ~Pj
Pj 42 solutions 869 answers

I checked in About:Config and the 'App' Update link there gives me a 404 Error.


~Pj

I checked in About:Config and the 'App' Update link there gives me a 404 Error. ~Pj
cor-el
  • Top 10 Contributor
  • Moderator
17477 solutions 157949 answers

Links in about:config contain parameters between percentage characters (e.g. %LOCALE% and %PRODUCT%) that need to be resolved, so you can't open such a link directly. The Browser Console shows a request with the actual URL.

Links in about:config contain parameters between percentage characters (e.g. %LOCALE% and %PRODUCT%) that need to be resolved, so you can't open such a link directly. The Browser Console shows a request with the actual URL.
Pj 42 solutions 869 answers

cor-el said

If I download the new version at the site and 'Run' the Update, will it run automatically the same way as the GUI Box and do so without me having to uninstall the old version?

~Pj

''cor-el [[#answer-1180716|said]]'' <blockquote> </blockquote> If I download the new version at the site and 'Run' the Update, will it run automatically the same way as the GUI Box and do so without me having to uninstall the old version? ~Pj
FredMcD
  • Top 10 Contributor
4246 solutions 59408 answers

Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Let’s do a full clean re-install; [http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems] {web link} Save the file. Then '''Close Firefox. ''' Using your file browser, open the '''Programs Folder''' on your computer. '''Windows: ''' C:\Program Files C:\Program Files (x86) '''Note:''' Check Both Folders '''Mac: ''' Open the ''' "Applications" ''' folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac '''Linux: ''' Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any '''Mozilla''' or '''Firefox''' program folders. Do not remove the '''Mozilla Thunderbird''' folder if there is one. '''Do Not''' remove any profile folders. After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your '''Computer''' in safe mode and try again. http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia
Pj 42 solutions 869 answers

FredMcD said

Let’s do a full clean re-install;

Aaaaaaaaaaaaaaaaaaaaaaah! Must I do this? Downloading and letting it do it's own thing won't work? Can I enter a working URL in the About:Config > App.Update...?

I'm hoping to avoid the 'Clean Re-Install', but I Bookmarked your post, in case I gotta dooz it. (Grin)

Thanks.


~Pj

''FredMcD [[#answer-1180729|said]]'' <blockquote> Let’s do a full clean re-install; </blockquote> Aaaaaaaaaaaaaaaaaaaaaaah! Must I do this? Downloading and letting it do it's own thing won't work? Can I enter a working URL in the About:Config > App.Update...? I'm hoping to avoid the 'Clean Re-Install', but I Bookmarked your post, in case I gotta dooz it. (Grin) Thanks. ~Pj
FredMcD
  • Top 10 Contributor
4246 solutions 59408 answers

Firefox comes in two or more folders on all computers. They are;

Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user.

If you remove the Firefox folder, the user profiles would not be affected.

Firefox comes in two or more folders on all computers. They are; Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user. If you remove the Firefox folder, the user profiles would not be affected.
Pj 42 solutions 869 answers

FredMcD said

  • Firefox comes in two or more folders on all computers. They are;
  • Maintenance: (Programs Folder) <Windows Only>
  • Firefox itself: (Programs Folder)
  • If you remove the Firefox folder, the user profiles would not be affected.

Attached are my Folders with the word Mozilla: (These captures with FF Running.)

''FredMcD [[#answer-1180765|said]]'' <blockquote> *Firefox comes in two or more folders on all computers. They are; *Maintenance: (Programs Folder) <Windows Only> *Firefox itself: (Programs Folder) *If you remove the Firefox folder, the user profiles would not be affected. </blockquote> Attached are my Folders with the word '''Mozilla''': (These captures with FF Running.)

Modified by Pj

FredMcD
  • Top 10 Contributor
4246 solutions 59408 answers

FredMcD said

Using your file browser, open the Programs Folder on your computer.

Windows:
C:\Program Files
C:\Program Files (x86)
Note: Check Both Folders
''FredMcD [[#answer-1180729|said]]'' <blockquote> Using your file browser, open the '''Programs Folder''' on your computer. <br><br> '''Windows: ''' <br>C:\Program Files<br> C:\Program Files (x86)<br>'''Note:''' Check Both Folders </blockquote>
Pj 42 solutions 869 answers

FredMcD said

FredMcD said
Using your file browser, open the Programs Folder on your computer.

Windows:
C:\Program Files
C:\Program Files (x86)

Note: Check Both Folders

My C:\Program Files has no Mozilla Folder. I'm running 64-Bit, but my Mozilla is the 86 Folder. Is that right or is that opposite? I did run 32-Bit FF ages ago.

The attachments I posted earlier shows my Folder locations of Mozilla.


~Pj

''FredMcD [[#answer-1180950|said]]'' <blockquote> ''FredMcD [[#answer-1180729|said]]'' <blockquote> Using your file browser, open the '''Programs Folder''' on your computer. <br><br> '''Windows: ''' <br> C:\Program Files<br> C:\Program Files (x86)<br><br> '''Note:''' Check Both Folders </blockquote> </blockquote> My '''C:\Program Files''' has no Mozilla Folder. I'm running 64-Bit, but my Mozilla is the 86 Folder. Is that right or is that opposite? I did run 32-Bit FF ages ago. The attachments I posted earlier shows my Folder locations of Mozilla. ~Pj

Modified by Pj

FredMcD
  • Top 10 Contributor
4246 solutions 59408 answers

In the C:\Program Files (x86) folder, remove Mozilla Firefox and Mozilla Maintenance Service.

In the '''C:\Program Files (x86)''' folder, remove '''Mozilla Firefox''' and '''Mozilla Maintenance Service.'''
Pj 42 solutions 869 answers

FredMcD said

In the C:\Program Files (x86) folder, remove Mozilla Firefox and Mozilla Maintenance Service.
  • Ok, I get it now. Then I run/install the new downloaded version I have (stored elsewhere) and everything's back to normal with all my 'Profile' stuff intact?
  • Before I do that, I deleted the URL location in About:Config hoping FF fills that back in. If not, is there URL I can Copy-n-Paste in there besides the one it puts back in there while in About:Config?


~Pj

''FredMcD [[#answer-1180981|said]]'' <blockquote> In the '''C:\Program Files (x86)''' folder, remove '''Mozilla Firefox''' and '''Mozilla Maintenance Service.''' </blockquote> * Ok, I get it now. Then I run/install the new downloaded version I have (stored elsewhere) and everything's back to normal with all my ''''Profile'''' stuff intact? * Before I do that, I deleted the URL location in '''About:Config''' hoping FF fills that back in. If not, is there URL I can Copy-n-Paste in there besides the one it puts back in there while in '''About:Config'''? ~Pj

Modified by Pj

FredMcD
  • Top 10 Contributor
4246 solutions 59408 answers

Pj said

I deleted the URL location in About:Config hoping FF fills that back in

What setting and what was it before?

''Pj [[#answer-1181014|said]]'' <blockquote> I deleted the URL location in '''About:Config''' hoping FF fills that back in </blockquote> What setting and what was it before?
cor-el
  • Top 10 Contributor
  • Moderator
17477 solutions 157949 answers

You can reset a pref via the right-click context menu to the default value.

You can reset a pref via the right-click context menu to the default value.
Pj 42 solutions 869 answers

FredMcD said

Pj said
I deleted the URL location in About:Config hoping FF fills that back in.

What setting and what was it before?

  • app.update.url

* "The requested URL was not found on the server."


~Pj

''FredMcD [[#answer-1181018|said]]'' <blockquote> ''Pj [[#answer-1181014|said]]'' <blockquote> I deleted the URL location in '''About:Config''' hoping FF fills that back in. </blockquote> What setting and what was it before? </blockquote> * app.update.url * https://aus5.mozilla.org/update/6/%PRODUCT%/%VERSION%/%BUILD_ID%/%BUILD_TARGET%/%LOCALE%/%CHANNEL%/%OS_VERSION%(noBug1296630v1)(nowebsense)/%SYSTEM_CAPABILITIES%/%DISTRIBUTION%/%DISTRIBUTION_VERSION%/update.xml * When I tried to manually go to '''https://aus5.mozilla.org''', I get: ''* "The requested URL was not found on the server."'' ~Pj

Question owner

I was the original poster and my issue was resolved but 'PJ' has hijacked my posting so I keep receiving email notifications regarding this post.

Is there an option to stop receiving notifications about this thread?

I was the original poster and my issue was resolved but 'PJ' has hijacked my posting so I keep receiving email notifications regarding this post. Is there an option to stop receiving notifications about this thread?

Modified by Buddy2014

Pj 42 solutions 869 answers

Buddy2014 said

I was the original poster and my issue was resolved but 'PJ' has hijacked my posting so I keep receiving email notifications regarding this post...

Sorry about that. I'm so use to jumping in on a Thread dealing with the same problem/subject matter from various forums over the decades. Indeed, the 'Forum Guidelines' here on Mozilla say to start a new Thread.

I'll let a moderator figure-out what do from here.


~Pj

''Buddy2014 [[#answer-1181191|said]]'' <blockquote> I was the original poster and my issue was resolved but 'PJ' has hijacked my posting so I keep receiving email notifications regarding this post... </blockquote> Sorry about that. I'm so use to jumping in on a Thread dealing with the same problem/subject matter from various forums over the decades. Indeed, the 'Forum Guidelines' here on Mozilla say to start a new Thread. I'll let a moderator figure-out what do from here. ~Pj