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Firefox won't sync

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I have the latest version of Firefox on two laptops and they will not sync. I receive an error log every time Firefox tries to sync.

I have the latest version of Firefox on two laptops and they will not sync. I receive an error log every time Firefox tries to sync.

Additional System Details

Installed Plug-ins

Widevine Content Decryption Module provided by Google Inc.

Application

  • Firefox 63.0.3
  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:63.0) Gecko/20100101 Firefox/63.0
  • Support URL: https://support.mozilla.org/1/firefox/63.0.3/WINNT/en-US/

Extensions

  • Auto Tab Discard 0.2.9 ({c2c003ee-bd69-42a2-b0e9-6f34222cb046})
  • Dark Mode 0.2.9 ({174b2d58-b983-4501-ab4b-07e71203cb43})
  • Iridium for YouTube 0.2.4 (iridium@particlecore.github.io)
  • LastPass: Free Password Manager 4.19.0.5 (support@lastpass.com)
  • Magic Actions for YouTube™ 6.9.1.2 (jid0-UVAeBCfd34Kk5usS8A1CBiobvM8@jetpack)
  • Morning Coffee Quantum 1.2.0 ({fbcbdc47-ebd2-42f0-b2bb-7cc902ec2f40})
  • Pushbullet 335 (jid1-BYcQOfYfmBMd9A@jetpack)
  • Tab Deque 2.1.0 (tabdeque@sblask)
  • Tree Style Tab 2.6.8 (treestyletab@piro.sakura.ne.jp)
  • uBlock Origin 1.17.4 (uBlock0@raymondhill.net)
  • Undo Close Tab 4.3.0 ({4853d046-c5a3-436b-bc36-220fd935ee1d})
  • Adobe Acrobat 18.0.4 (web2pdfextension.17@acrobat.adobe.com) (Inactive)
  • Amazon Smile Always 1.0.5 ({07f7cd34-e6c1-4dbe-9b90-d0c9cd6174c7}) (Inactive)
  • Kaspersky Protection 20.0.543.428d-20181114115800 (light_plugin_F88CEF8523DE460F9FA1D6E48BF8D340@kaspersky.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) UHD Graphics 620
  • adapterDescription2:
  • adapterDeviceID: 0x5917
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • contentUsesTiling: False
  • crashGuards: []
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.17134.376
  • driverDate: 6-2-2017
  • driverDate2:
  • driverVersion: 22.20.16.4691
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'available', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'GPU_PROCESS'}, {u'status': u'opt-in', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}], u'name': u'WEBRENDER'}, {u'status': u'blocked', u'description': u'WebRender qualified', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blocked', u'message': u'No qualified hardware', u'type': u'env'}], u'name': u'WEBRENDER_QUALIFIED'}, {u'status': u'available', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OMTP'}, {u'status': u'available', u'description': u'Advanced Layers', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'ADVANCED_LAYERS'}]}
  • info: {u'AzureContentBackend (UI Process)': u'skia', u'AzureCanvasBackend (UI Process)': u'skia', u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'ApzTouchInput': 1, u'AzureFallbackCanvasBackend (UI Process)': u'cairo', u'ApzAutoscrollInput': 1, u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureContentBackend': u'direct2d 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: True
  • offMainThreadPaintWorkerCount: 4
  • usesTiling: False
  • webgl1DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: Google Inc. -- ANGLE (Intel(R) UHD Graphics 620 Direct3D11 vs_5_0 ps_5_0)
  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.ae3b5a6552ee)
  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000d49e) EGL_VERSION: 1.4 (ANGLE 2.1.0.ae3b5a6552ee) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_ANGLE_explicit_context
  • webgl2DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Google Inc. -- ANGLE (Intel(R) UHD Graphics 620 Direct3D11 vs_5_0 ps_5_0)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.ae3b5a6552ee)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000d49e) EGL_VERSION: 1.4 (ANGLE 2.1.0.ae3b5a6552ee) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_ANGLE_explicit_context
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11
  • windowUsingAdvancedLayers: True

Modified Preferences

Misc

  • User JS: No
  • Accessibility: Yes
FredMcD
  • Top 10 Contributor
4305 solutions 60420 answers

We need to look at the sync logs. Type about:sync-log<enter> in the address bar.

Open the last file created and Copy its contents Now Paste it into this forum.

If the file is too large;


Open a text / word program and load the file. Left-click once. Now <Control> A to highlight everything, then <Control> C to copy it.

Next, have your web browser go to; https://pastebin.com/

Paste <Control> P the content of the file in the window. Note: On the bottom, fill out the boxes as best you can.

Now press Create A New Paste. The page will reload. Copy the new web address, and post it here.

We need to look at the sync logs. Type ''' about:sync-log'''<enter> in the address bar. Open the last file created and '''Copy''' its contents Now '''Paste''' it into this forum. If the file is too large; Open a text / word program and load the file. Left-click once. Now '''<Control> A''' to highlight everything, then '''<Control> C''' to copy it. Next, have your web browser go to; https://pastebin.com/ Paste '''<Control> P''' the content of the file in the window. '''Note: ''' On the bottom, fill out the boxes as best you can. Now press '''Create A New Paste. ''' The page will reload. Copy the new web address, and post it here.

Question owner

1544238648942 Sync.LogManager DEBUG Flushing file log 1544238648943 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 1544238648943 FirefoxAccounts DEBUG getOAuthToken enter 1544238648944 FirefoxAccounts TRACE getCachedToken returning cached token 1544238648944 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1544238648944 Services.Common.RESTRequest DEBUG GET request to https://profile.accounts.firefox.com/v1/profile 1544238648944 Services.Common.RESTRequest TRACE HTTP Header authorization: ***** (suppressed) 1544238648944 Services.Common.RESTRequest TRACE HTTP Header accept: application/json 1544238648944 Services.Common.RESTRequest TRACE HTTP Header if-none-match: "9d941777c66a2e7fd22c8b290f9e25d3b407b226-gzip" 1544238648950 Sync.LogManager DEBUG Log cleanup threshold time: 1543374648950 1544238649098 Sync.LogManager DEBUG Done deleting files. 1544238649520 Services.Common.RESTRequest TRACE onStartRequest: GET https://profile.accounts.firefox.com/v1/profile 1544238649520 Services.Common.RESTRequest TRACE Channel for GET https://profile.accounts.firefox.com/v1/profile returned status code 0 1544238649520 Services.Common.RESTRequest DEBUG GET https://profile.accounts.firefox.com/v1/profile 304 1544238649652 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1544245319020 Sync.SyncScheduler DEBUG Network link status changed to "down". Offline?: false 1544245319021 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1544245319386 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=schedule) 1544245319523 Sync.SyncScheduler DEBUG Woke from sleep. 1544245319760 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1544245320723 Sync.SyncScheduler DEBUG Network link status changed to "up". Offline?: false 1544245320723 Sync.SyncScheduler DEBUG Network link looks up. Syncing. 1544245320741 Sync.Service DEBUG User-Agent: Firefox/63.0.3 (Windows NT 10.0; Win64; x64) FxSync/1.65.0.20181114214635.desktop 1544245320741 Sync.Service INFO Starting sync at 2018-12-08 00:02:00 in browser session HXIUPLlfQK_g 1544245320741 Sync.Service DEBUG In sync: should login. 1544245320741 Sync.Service INFO User logged in successfully - verifying login. 1544245320743 Sync.BrowserIDManager DEBUG unlockAndVerifyAuthState already has (or can fetch) sync keys 1544245320744 Sync.Status DEBUG Status.login: error.login.reason.network => success.status_ok 1544245320744 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1544245320744 Sync.Service DEBUG Fetching unlocked auth state returned success.status_ok 1544245320745 Sync.BrowserIDManager INFO Getting keys 1544245320745 Sync.BrowserIDManager INFO Getting an assertion from: https://token.services.mozilla.com/1.0/sync/1.5 1544245320763 FirefoxAccounts DEBUG enter getAssertion() 1544245320764 FirefoxAccounts DEBUG getKeypairAndCertificate: already have keyPair and certificate 1544245320765 FirefoxAccounts DEBUG getAssertionFromCert 1544245320782 FirefoxAccounts DEBUG getAssertionFromCert returning signed: true 1544245320783 Sync.BrowserIDManager DEBUG Getting a token 1544245320783 Services.Common.TokenServerClient DEBUG Beginning BID assertion exchange: https://token.services.mozilla.com/1.0/sync/1.5 1544245320784 Services.Common.RESTRequest DEBUG GET request to https://token.services.mozilla.com/1.0/sync/1.5 1544245320784 Services.Common.RESTRequest TRACE HTTP Header accept: application/json 1544245320784 Services.Common.RESTRequest TRACE HTTP Header authorization: ***** (suppressed) 1544245320784 Services.Common.RESTRequest TRACE HTTP Header x-client-state: ***** (suppressed) 1544245321735 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1544245321922 Services.Common.RESTRequest TRACE onStartRequest: GET https://token.services.mozilla.com/1.0/sync/1.5 1544245321922 Services.Common.RESTRequest TRACE Channel for GET https://token.services.mozilla.com/1.0/sync/1.5 returned status code 0 1544245321922 Services.Common.RESTRequest DEBUG GET https://token.services.mozilla.com/1.0/sync/1.5 200 1544245321922 Services.Common.TokenServerClient DEBUG Got token response: 200 1544245321922 Services.Common.RESTResponse TRACE Processing response headers. 1544245321923 Services.Common.TokenServerClient DEBUG Successful token response 1544245321923 Sync.Status DEBUG Status.login: success.status_ok => success.login 1544245321923 Sync.Status DEBUG Status.service: error.login.failed => success.status_ok 1544245321931 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 1544245321931 FirefoxAccounts DEBUG getOAuthToken enter 1544245321933 FirefoxAccounts TRACE getCachedToken returning cached token 1544245321933 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1544245321933 Services.Common.RESTRequest DEBUG GET request to https://profile.accounts.firefox.com/v1/profile 1544245321933 Services.Common.RESTRequest TRACE HTTP Header authorization: ***** (suppressed) 1544245321933 Services.Common.RESTRequest TRACE HTTP Header accept: application/json 1544245321933 Services.Common.RESTRequest TRACE HTTP Header if-none-match: "9d941777c66a2e7fd22c8b290f9e25d3b407b226-gzip" 1544245322938 Sync.Resource DEBUG GET fail 401 https://sync-211-us-west-2.sync.services.mozilla.com/1.5/75268830/info/collections 1544245322938 Sync.Resource WARN GET request to https://sync-211-us-west-2.sync.services.mozilla.com/1.5/75268830/info/collections failed with status 401 1544245322938 Sync.Service WARN 401: login failed. 1544245322938 Sync.BrowserIDManager DEBUG _findCluster has a pre-existing clusterURL, so fetching a new token token 1544245322938 Sync.BrowserIDManager INFO Getting keys 1544245322939 Sync.BrowserIDManager INFO Getting an assertion from: https://token.services.mozilla.com/1.0/sync/1.5 1544245322939 FirefoxAccounts DEBUG enter getAssertion() 1544245322939 FirefoxAccounts DEBUG getKeypairAndCertificate: already have keyPair and certificate 1544245322939 FirefoxAccounts DEBUG getAssertionFromCert 1544245322939 FirefoxAccounts DEBUG getAssertionFromCert returning signed: true 1544245322939 Sync.BrowserIDManager DEBUG Getting a token 1544245322939 Services.Common.TokenServerClient DEBUG Beginning BID assertion exchange: https://token.services.mozilla.com/1.0/sync/1.5 1544245322940 Services.Common.RESTRequest DEBUG GET request to https://token.services.mozilla.com/1.0/sync/1.5 1544245322940 Services.Common.RESTRequest TRACE HTTP Header accept: application/json 1544245322940 Services.Common.RESTRequest TRACE HTTP Header authorization: ***** (suppressed) 1544245322940 Services.Common.RESTRequest TRACE HTTP Header x-client-state: ***** (suppressed) 1544245323107 Services.Common.RESTRequest TRACE onStartRequest: GET https://token.services.mozilla.com/1.0/sync/1.5 1544245323108 Services.Common.RESTRequest TRACE Channel for GET https://token.services.mozilla.com/1.0/sync/1.5 returned status code 0 1544245323108 Services.Common.RESTRequest DEBUG GET https://token.services.mozilla.com/1.0/sync/1.5 200 1544245323108 Services.Common.TokenServerClient DEBUG Got token response: 200 1544245323108 Services.Common.RESTResponse TRACE Processing response headers. 1544245323108 Services.Common.TokenServerClient DEBUG Successful token response 1544245323108 Sync.Status DEBUG Status.login: success.login => success.login 1544245323108 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1544245323108 Sync.BrowserIDManager DEBUG _findCluster returning https://sync-211-us-west-2.sync.services.mozilla.com/1.5/75268830/ 1544245323108 Sync.BrowserIDManager DEBUG Cluster value = https://sync-211-us-west-2.sync.services.mozilla.com/1.5/75268830/ 1544245323108 Sync.Status DEBUG Status.login: success.login => error.login.reason.network 1544245323108 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1544245323108 Sync.ErrorHandler ERROR Sync encountered a login error 1544245323109 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1544245323109 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=schedule) 1544245323110 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.login.reason.network(resource://services-sync/service.js:872:15) JS Stack trace: onNotify@service.js:872:15 1544245323110 Sync.Service DEBUG Not syncing: login returned false.

1544238648942 Sync.LogManager DEBUG Flushing file log 1544238648943 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 1544238648943 FirefoxAccounts DEBUG getOAuthToken enter 1544238648944 FirefoxAccounts TRACE getCachedToken returning cached token 1544238648944 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1544238648944 Services.Common.RESTRequest DEBUG GET request to https://profile.accounts.firefox.com/v1/profile 1544238648944 Services.Common.RESTRequest TRACE HTTP Header authorization: ***** (suppressed) 1544238648944 Services.Common.RESTRequest TRACE HTTP Header accept: application/json 1544238648944 Services.Common.RESTRequest TRACE HTTP Header if-none-match: "9d941777c66a2e7fd22c8b290f9e25d3b407b226-gzip" 1544238648950 Sync.LogManager DEBUG Log cleanup threshold time: 1543374648950 1544238649098 Sync.LogManager DEBUG Done deleting files. 1544238649520 Services.Common.RESTRequest TRACE onStartRequest: GET https://profile.accounts.firefox.com/v1/profile 1544238649520 Services.Common.RESTRequest TRACE Channel for GET https://profile.accounts.firefox.com/v1/profile returned status code 0 1544238649520 Services.Common.RESTRequest DEBUG GET https://profile.accounts.firefox.com/v1/profile 304 1544238649652 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1544245319020 Sync.SyncScheduler DEBUG Network link status changed to "down". Offline?: false 1544245319021 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1544245319386 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=schedule) 1544245319523 Sync.SyncScheduler DEBUG Woke from sleep. 1544245319760 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1544245320723 Sync.SyncScheduler DEBUG Network link status changed to "up". Offline?: false 1544245320723 Sync.SyncScheduler DEBUG Network link looks up. Syncing. 1544245320741 Sync.Service DEBUG User-Agent: Firefox/63.0.3 (Windows NT 10.0; Win64; x64) FxSync/1.65.0.20181114214635.desktop 1544245320741 Sync.Service INFO Starting sync at 2018-12-08 00:02:00 in browser session HXIUPLlfQK_g 1544245320741 Sync.Service DEBUG In sync: should login. 1544245320741 Sync.Service INFO User logged in successfully - verifying login. 1544245320743 Sync.BrowserIDManager DEBUG unlockAndVerifyAuthState already has (or can fetch) sync keys 1544245320744 Sync.Status DEBUG Status.login: error.login.reason.network => success.status_ok 1544245320744 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1544245320744 Sync.Service DEBUG Fetching unlocked auth state returned success.status_ok 1544245320745 Sync.BrowserIDManager INFO Getting keys 1544245320745 Sync.BrowserIDManager INFO Getting an assertion from: https://token.services.mozilla.com/1.0/sync/1.5 1544245320763 FirefoxAccounts DEBUG enter getAssertion() 1544245320764 FirefoxAccounts DEBUG getKeypairAndCertificate: already have keyPair and certificate 1544245320765 FirefoxAccounts DEBUG getAssertionFromCert 1544245320782 FirefoxAccounts DEBUG getAssertionFromCert returning signed: true 1544245320783 Sync.BrowserIDManager DEBUG Getting a token 1544245320783 Services.Common.TokenServerClient DEBUG Beginning BID assertion exchange: https://token.services.mozilla.com/1.0/sync/1.5 1544245320784 Services.Common.RESTRequest DEBUG GET request to https://token.services.mozilla.com/1.0/sync/1.5 1544245320784 Services.Common.RESTRequest TRACE HTTP Header accept: application/json 1544245320784 Services.Common.RESTRequest TRACE HTTP Header authorization: ***** (suppressed) 1544245320784 Services.Common.RESTRequest TRACE HTTP Header x-client-state: ***** (suppressed) 1544245321735 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1544245321922 Services.Common.RESTRequest TRACE onStartRequest: GET https://token.services.mozilla.com/1.0/sync/1.5 1544245321922 Services.Common.RESTRequest TRACE Channel for GET https://token.services.mozilla.com/1.0/sync/1.5 returned status code 0 1544245321922 Services.Common.RESTRequest DEBUG GET https://token.services.mozilla.com/1.0/sync/1.5 200 1544245321922 Services.Common.TokenServerClient DEBUG Got token response: 200 1544245321922 Services.Common.RESTResponse TRACE Processing response headers. 1544245321923 Services.Common.TokenServerClient DEBUG Successful token response 1544245321923 Sync.Status DEBUG Status.login: success.status_ok => success.login 1544245321923 Sync.Status DEBUG Status.service: error.login.failed => success.status_ok 1544245321931 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 1544245321931 FirefoxAccounts DEBUG getOAuthToken enter 1544245321933 FirefoxAccounts TRACE getCachedToken returning cached token 1544245321933 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1544245321933 Services.Common.RESTRequest DEBUG GET request to https://profile.accounts.firefox.com/v1/profile 1544245321933 Services.Common.RESTRequest TRACE HTTP Header authorization: ***** (suppressed) 1544245321933 Services.Common.RESTRequest TRACE HTTP Header accept: application/json 1544245321933 Services.Common.RESTRequest TRACE HTTP Header if-none-match: "9d941777c66a2e7fd22c8b290f9e25d3b407b226-gzip" 1544245322938 Sync.Resource DEBUG GET fail 401 https://sync-211-us-west-2.sync.services.mozilla.com/1.5/75268830/info/collections 1544245322938 Sync.Resource WARN GET request to https://sync-211-us-west-2.sync.services.mozilla.com/1.5/75268830/info/collections failed with status 401 1544245322938 Sync.Service WARN 401: login failed. 1544245322938 Sync.BrowserIDManager DEBUG _findCluster has a pre-existing clusterURL, so fetching a new token token 1544245322938 Sync.BrowserIDManager INFO Getting keys 1544245322939 Sync.BrowserIDManager INFO Getting an assertion from: https://token.services.mozilla.com/1.0/sync/1.5 1544245322939 FirefoxAccounts DEBUG enter getAssertion() 1544245322939 FirefoxAccounts DEBUG getKeypairAndCertificate: already have keyPair and certificate 1544245322939 FirefoxAccounts DEBUG getAssertionFromCert 1544245322939 FirefoxAccounts DEBUG getAssertionFromCert returning signed: true 1544245322939 Sync.BrowserIDManager DEBUG Getting a token 1544245322939 Services.Common.TokenServerClient DEBUG Beginning BID assertion exchange: https://token.services.mozilla.com/1.0/sync/1.5 1544245322940 Services.Common.RESTRequest DEBUG GET request to https://token.services.mozilla.com/1.0/sync/1.5 1544245322940 Services.Common.RESTRequest TRACE HTTP Header accept: application/json 1544245322940 Services.Common.RESTRequest TRACE HTTP Header authorization: ***** (suppressed) 1544245322940 Services.Common.RESTRequest TRACE HTTP Header x-client-state: ***** (suppressed) 1544245323107 Services.Common.RESTRequest TRACE onStartRequest: GET https://token.services.mozilla.com/1.0/sync/1.5 1544245323108 Services.Common.RESTRequest TRACE Channel for GET https://token.services.mozilla.com/1.0/sync/1.5 returned status code 0 1544245323108 Services.Common.RESTRequest DEBUG GET https://token.services.mozilla.com/1.0/sync/1.5 200 1544245323108 Services.Common.TokenServerClient DEBUG Got token response: 200 1544245323108 Services.Common.RESTResponse TRACE Processing response headers. 1544245323108 Services.Common.TokenServerClient DEBUG Successful token response 1544245323108 Sync.Status DEBUG Status.login: success.login => success.login 1544245323108 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1544245323108 Sync.BrowserIDManager DEBUG _findCluster returning https://sync-211-us-west-2.sync.services.mozilla.com/1.5/75268830/ 1544245323108 Sync.BrowserIDManager DEBUG Cluster value = https://sync-211-us-west-2.sync.services.mozilla.com/1.5/75268830/ 1544245323108 Sync.Status DEBUG Status.login: success.login => error.login.reason.network 1544245323108 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1544245323108 Sync.ErrorHandler ERROR Sync encountered a login error 1544245323109 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1544245323109 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=schedule) 1544245323110 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.login.reason.network(resource://services-sync/service.js:872:15) JS Stack trace: onNotify@service.js:872:15 1544245323110 Sync.Service DEBUG Not syncing: login returned false.

Question owner

Hello? Can anyone help me?

Hello? Can anyone help me?