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constant crashes

  • 9 replies
  • 1 has this problem
  • 765 views
  • Last reply by FredMcD

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Hello!

I can't use the browser anymore. It crashes whenever I keep it open in background with only 1 tab or even when starting it. This happens since at least August 2017 last year. I have attached the reports to this below.

Thank you.

https://crash-stats.mozilla.com/report/index/d31cc0f2-844e-4698-846e-9569e0181129#tab-details - is the latest one, which happened when I have tried to open the browser for the first time today.

Submitted Crash Reports Report ID Date Submitted bp-d31cc0f2-844e-4698-846e-9569e0181129 11/29/2018 11:19 AM bp-6cd08aba-edd7-4aba-bb26-5ce0d0181127 11/27/2018 2:49 PM bp-48c18c74-3ec4-41ab-bbe2-25e4e0181127 11/27/2018 2:48 PM bp-adf33ba5-a19f-4f8f-87e1-afb170181127 11/27/2018 2:47 PM bp-5d59a2ad-6c80-4c86-a40b-d67460181127 11/27/2018 2:47 PM bp-70d67ba3-919b-4f73-9692-8633e0181127 11/27/2018 2:46 PM bp-2d117383-7e4b-45f2-9a12-93aea0181127 11/27/2018 2:44 PM bp-d7cf2c87-8eeb-4e13-83ca-baeeb0181113 11/13/2018 10:30 AM bp-303403ff-28f1-4cd9-b872-d48770180822 8/22/2018 8:35 AM bp-997de84f-6292-4cac-84b6-6afe61180822 8/22/2018 8:34 AM bp-6da22556-dd6c-497d-8bd3-82fa51180821 8/21/2018 9:40 AM bp-9ff51c4b-a7c7-4491-9905-c90561180821 8/21/2018 9:40 AM bp-b064921e-5a71-40fa-8c72-a1b461180821 8/21/2018 9:39 AM bp-d9256657-ba10-4d3d-9e14-6bbda0180814 8/14/2018 9:31 AM bp-10071eea-c984-4b55-9bd1-7cd3e1180814 8/14/2018 8:28 AM bp-360fd351-644c-4815-a465-bd0ea0180813 8/13/2018 9:20 AM bp-545ff1f3-62e7-4935-bdfe-f1e4d1180810 8/10/2018 10:02 AM bp-0732b450-64a7-4591-9865-65b0b1180810 8/10/2018 9:11 AM bp-c997922b-f501-48f9-b3d9-716ac1180809 8/9/2018 8:32 AM bp-e8c243ab-9b3b-4bdc-8b5c-00af21180807 8/7/2018 2:53 PM bp-41df4270-9a64-4ca1-8baf-d55fb1180807 8/7/2018 11:20 AM bp-5300b78b-93ed-4985-b8cd-6a9cf1180806 8/6/2018 10:31 AM bp-ffa49d03-25f4-4c33-9514-a983d1180803 8/3/2018 2:55 PM bp-b8ccda03-fb71-433d-ac94-2c1571180803 8/3/2018 2:22 PM bp-9c243c52-a279-45b1-91c5-c6cc80180803 8/3/2018 12:12 PM bp-2845e2ee-511a-454e-bbf8-defd00180803 8/3/2018 11:22 AM bp-d3212d80-d23c-4a3b-b12e-f297f1180803 8/3/2018 11:00 AM bp-10de6c28-8657-4b76-9aa8-575a11180803 8/3/2018 10:55 AM bp-b12c49e1-992f-4c1c-a50c-828b61180803 8/3/2018 10:11 AM bp-4ac4f2f5-210e-4848-8469-289f21180803 8/3/2018 9:59 AM bp-114686ae-0172-45ff-8ddf-f7ad71180803 8/3/2018 9:55 AM bp-95c5bacd-7a3c-4433-b93d-4223c1180803 8/3/2018 9:44 AM bp-8b7064b6-c231-498b-9662-4447f1180802 8/2/2018 10:54 AM bp-40a30441-1833-43d8-b299-e89071180801 8/1/2018 1:43 PM bp-64361d3c-97af-4e1e-8f85-db0061180801 8/1/2018 12:25 PM bp-51ede211-c6ff-4754-9c44-99f331180731 7/31/2018 9:35 AM bp-04f06959-768c-4042-907b-0480f0180731 7/31/2018 9:35 AM bp-1dcaaa1c-abbf-45b6-9ae2-2e00f1180731 7/31/2018 9:35 AM bp-0305bb1d-ad79-41d1-a1fc-458aa1180730 7/30/2018 1:27 PM bp-8cc0794e-4ee4-4398-8a10-b96cb1180725 7/25/2018 1:02 PM bp-61a4456d-520d-4fc6-bd83-cbfe30180725 7/25/2018 12:38 PM bp-55df4741-c983-434d-95af-4c5b01180723 7/23/2018 11:32 AM bp-a667e2d6-1dce-49ed-ba1a-6f4551180723 7/23/2018 11:09 AM bp-e54d326a-9a91-4c68-ad44-65de01180718 7/18/2018 8:53 AM bp-210ff09c-4dd3-4278-ab44-96ad91180711 7/11/2018 11:15 AM bp-4c5dc209-2960-4777-8075-d51d21180711 7/11/2018 11:06 AM bp-ab48d270-cbbc-4c87-82ae-b2adb1180711 7/11/2018 9:09 AM bp-e64a73fb-0fe4-4081-87e7-688061180710 7/10/2018 12:40 PM bp-ff527c76-a9b7-42cd-b933-066ca0180709 7/9/2018 11:44 AM bp-926ecd82-214e-4b24-96e5-64d851180706 7/6/2018 12:47 PM bp-b804eba6-5ddf-44d7-b073-cfa131180706 7/6/2018 8:32 AM bp-63aafdf0-f810-4d3e-afdf-4f6511180703 7/3/2018 9:12 AM bp-cb0f5a09-53c6-4231-bb8c-271b61180703 7/3/2018 9:12 AM bp-af7dc3da-4d41-4859-b180-bd1381180629 6/29/2018 3:42 PM bp-d8214636-6adf-4c85-890d-842bd1180628 6/28/2018 9:19 AM bp-0e0919c4-231e-424c-83d3-c29611180628 6/28/2018 9:17 AM bp-0e76342b-7ec6-4c43-9dba-e5e4b0180622 6/22/2018 9:14 AM bp-6ab3c3dd-9270-4378-b41c-413d31180622 6/22/2018 9:13 AM bp-4bff67e4-2bc8-4c95-877d-eaa811180621 6/21/2018 9:11 AM bp-d73c3d42-64cc-4491-b966-9427d1180621 6/21/2018 9:11 AM bp-5d609965-953e-4c00-9cb8-194ef1180621 6/21/2018 9:11 AM bp-27dd3895-5ef5-45f8-a272-246b11180620 6/20/2018 1:14 PM bp-a1af7c6a-118e-4d9f-8907-a0be01180619 6/19/2018 1:15 PM bp-1c2bd7d1-2d11-49a9-8787-ab3261180619 6/19/2018 10:10 AM bp-fea1ff18-6e54-4490-859a-a8fde1180619 6/19/2018 8:03 AM bp-800ec1c8-a278-42f0-bb72-21b251180618 6/18/2018 1:23 PM bp-0fce815e-973c-4498-83a4-5f4e91180618 6/18/2018 10:05 AM bp-81d80f12-4764-4e54-9665-277351180618 6/18/2018 9:50 AM bp-a4302b26-2871-410c-9fce-666d61180614 6/14/2018 12:38 PM bp-5894c677-1b89-4ef5-80ca-f23251180614 6/14/2018 12:37 PM bp-c45e6c30-43ff-420c-9c6c-f27691180614 6/14/2018 12:11 PM bp-7b5f705c-7990-419d-a7ac-546ed1180614 6/14/2018 11:47 AM bp-59d37529-0bfb-4284-ab6c-0b8f80180614 6/14/2018 11:45 AM bp-5eae281f-74f3-44c8-97c1-e72921180614 6/14/2018 10:30 AM bp-5b7d7954-e45d-4c8e-aed4-bd6700180614 6/14/2018 9:16 AM bp-deeeb997-8e50-4016-b69d-15bdd1180614 6/14/2018 9:15 AM bp-9e4469bb-d919-43ef-94fd-a10d00180614 6/14/2018 9:03 AM bp-011e0fee-7176-4c71-846c-8690a1180614 6/14/2018 9:00 AM bp-0089731c-0243-487d-980d-d7ed41180614 6/14/2018 9:00 AM bp-4ee10873-e5fc-4420-ae90-5e67e1180614 6/14/2018 8:59 AM bp-0059a104-6ec3-42fd-8a22-7cce61180614 6/14/2018 8:59 AM bp-bac10f27-dbbe-4425-9ad8-d7a931180614 6/14/2018 8:27 AM bp-a4935484-fb8e-48a1-b2fb-a10fe1180611 6/11/2018 11:49 AM bp-ca1df3a0-209d-4a58-9898-f67841180611 6/11/2018 9:25 AM bp-14975a3f-c3c4-4595-a155-f463b1180611 6/11/2018 8:20 AM bp-baecd23d-6378-4d95-a077-fa99f1180611 6/11/2018 8:20 AM bp-aa28e1fe-8ab1-42e2-93d2-eb3571180608 6/8/2018 12:15 PM bp-3196d650-8cc6-4434-adfe-84df01180608 6/8/2018 7:58 AM bp-f4851430-518b-41e0-9234-3a2ed1180606 6/6/2018 3:13 PM bp-c7d80914-f181-4e36-80d6-1c93f1180606 6/6/2018 3:12 PM bp-ff019d01-24b5-437b-80b1-b8ec41180605 6/5/2018 1:38 PM bp-7ae0eab2-f920-4660-80cd-892d91180605 6/5/2018 12:51 PM bp-23e2f4ed-2beb-4d50-85a4-353911180604 6/4/2018 12:14 PM bp-ce633f61-06a3-47f8-b744-a49f21180531 5/31/2018 1:16 PM bp-31559c0e-8f0d-45b3-bae2-78d7f1180530 5/30/2018 11:24 AM bp-a12c4811-0aac-41bc-9c4f-828061180530 5/30/2018 8:47 AM bp-4a1e1171-969c-4339-a6e4-fecc11180529 5/29/2018 12:18 PM bp-1eba5c56-dc55-4a94-a0e9-c261a1180524 5/24/2018 4:08 PM bp-a89b9222-3681-4cd6-bbdd-c08f81180524 5/24/2018 10:57 AM bp-06225815-b204-4384-b2d9-ce5001180524 5/24/2018 10:10 AM bp-04b9d660-207a-41ad-8468-4a2581180524 5/24/2018 10:00 AM bp-ccf322c8-0595-4b62-a1cd-8a31d1180523 5/23/2018 11:39 AM bp-4fcaced4-6f81-44d3-a6ed-de7141180523 5/23/2018 10:27 AM bp-7019751a-08db-46e6-8866-2444e1180523 5/23/2018 8:24 AM bp-8eae145b-fd2f-4959-9c4b-214651180522 5/22/2018 9:50 AM bp-b465736f-57fb-4714-a955-d7eac1170822 8/22/2017 10:57 AM

Chosen solution

Firefox comes in two or more folders on all computers. They are;

Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user.

If you remove the Firefox folder, the user profiles would not be affected.


Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

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All Replies (9)

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bp-d31cc0f2-844e-4698-846e-9569e0181129 bp-d31cc0f2-844e-4698-846e-9569e0181129 bp-6cd08aba-edd7-4aba-bb26-5ce0d0181127 bp-48c18c74-3ec4-41ab-bbe2-25e4e0181127

Signature: UserCallWinProcCheckWow

Uptime 3 seconds

Crash Reason EXCEPTION_ACCESS_VIOLATION_EXEC

Attention Sumo's there are 20 related bug reports

KERNELBASE.dll = Microsoft

combase.dll = Microsoft

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I've done all the recommended steps and seems it's not crashing anymore. Not quite sure if the checks really found something though!

Thank you

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Glad to help. Safe Surfing.

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Hi,

It happened again today. I'm sending you the crash report:


https://crash-stats.mozilla.com/report/index/540c4704-8bad-4a67-aa1a-7c4f90181203


Seems it wasn't fixed.

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A post was flagged as Solved Problem. Please remove that flag. If you don’t, others that can help may not read this post.

Go to that message, and use the Undo link to its right.

bp-540c4704-8bad-4a67-aa1a-7c4f90181203 Signature: UserCallWinProcCheckWow

Crash Reason EXCEPTION_ACCESS_VIOLATION_EXEC

Attention Sumo's there are 20 related bug reports

KERNELBASE.dll = Microsoft

combase.dll = Microsoft

rpcrt4.dll = Windows; Remote Procedure Call Runtime

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Chosen Solution

Firefox comes in two or more folders on all computers. They are;

Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user.

If you remove the Firefox folder, the user profiles would not be affected.


Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

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Finally worked.

Thanks!

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I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.