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Firefox crashes

  • 17 replies
  • 1 has this problem
  • 23 views
  • Last reply by croman2

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I have had an issue with Firefox for a while now where it will randomly crash. It will completely close without warning and does not start back up afterward. Under the tap Help and troubleshooting information, I pressed refresh Firefox and the issue didn't happen for almost a week. The crashing is random. In addition it changed my desired search engine from google to yahoo.

Crash Report ID: 76ff87a4-d01e-468b-b1ec-d88c50181112 Signature: IPCError-browser | ShutDownKill Version: 63.0.1

I am on a MacBook Pro

All Replies (17)

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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

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bp-a9ed30fc-3497-4a25-bc9f-33e1d0181113 11/12/18 7:57 PM bp-06d0f95b-b65f-42e6-9dba-70da30181113 11/12/18 7:56 PM bp-e9110430-c0b3-4867-974f-b1f7a0181113 11/12/18 7:56 PM bp-63b5af22-ce7e-43ab-957b-cd6c30181113 11/12/18 7:56 PM bp-525486df-2fda-49f6-80cc-700700181113 11/12/18 7:56 PM bp-4549d34a-897e-4b86-b0bf-1b47c0181113 11/12/18 7:56 PM bp-5cec49bc-6e39-4f1d-be6f-309270181113 11/12/18 7:55 PM bp-76ff87a4-d01e-468b-b1ec-d88c50181112 11/12/18 6:48 PM

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Product Firefox Release Channel release Version 62.0.3 Build ID 20181001155545 OS Unknown OS Version Unknown

bp-a9ed30fc-3497-4a25-bc9f-33e1d0181113 Signature: IPCError-browser | ShutDownKill

CrashTime Tue, 09 Oct 2018 13:38:57 GMT +++++++++++++++++++++++++++++++++++++++++++++++ bp-06d0f95b-b65f-42e6-9dba-70da30181113 Signature: IPCError-browser | ShutDownKill

CrashTime Tue, 09 Oct 2018 13:38:59 GMT +++++++++++++++++++++++++++++++++++++++++++++++ bp-e9110430-c0b3-4867-974f-b1f7a0181113 Signature: IPCError-browser | ShutDownKill

CrashTime Sun, 29 Jul 2018 13:05:06 GMT ++++++++++++++++++++++++++++++++++++++++++++ bp-63b5af22-ce7e-43ab-957b-cd6c30181113 Signature: IPCError-browser | ShutDownKill

CrashTime Tue, 09 Oct 2018 13:38:57 GMT +++++++++++++++++++++++++++++++++++++++++++ bp-525486df-2fda-49f6-80cc-700700181113

CrashTime Tue, 09 Oct 2018 13:38:59 GMT +++++++++++++++++++++++++++++++++++++++++ bp-4549d34a-897e-4b86-b0bf-1b47c0181113

CrashTime Tue, 09 Oct 2018 13:38:57 GMT +++++++++++++++++++++++++++++++++++++++++ bp-5cec49bc-6e39-4f1d-be6f-309270181113

Mon, 22 Oct 2018 17:06:59 GMT

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The above reports are too old to be of much help. However, this current report is the same as the above.


bp-76ff87a4-d01e-468b-b1ec-d88c50181112 Signature: IPCError-browser | ShutDownKill

CrashTime Sun, 11 Nov 2018 16:57:37 GMT

Product Firefox Release Channel release Version 63.0.1 Build ID 20181030165643 OS Unknown OS Version Unknown

Attention Sumo's there are over 60 related bug reports

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Okay, is there a way to solve the issue?

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What were you doing when the browser crashed? Were you looking at normal web pages? Videos, audios . . . . .


Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

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I believe the 2 most recent times this issue occurred I was watching an Amazon Prime instant video.

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I followed the link and re-installed Firefox. I won't know if this solves the issue unless it happens again. Like i mentioned before it was random would be fine one day but not the next. There was never a way for me to know when the issue would occur. But I believe I re-installed it correctly it had me replace the existing file and when opening asked if I was sure as it was downloaded from the internet.

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Give it a while, and keep track of what the browser was doing if it does crash. Also, post any new crash reports.

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I am back to having this issue. It was fine for about a week and a half or so. The first time it crashed I was on a forum, and the second time I was on Targets website. Below are the report ID's

bp-b92267a0-b799-42ed-b89b-b00b30181128 11/28/18 4:44 PM bp-bbfec068-7f37-4e41-abe4-6e5bd0181128 11/28/18 4:44 PM

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Product Firefox Release Channel release Version 63.0.1

https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version 63.0.3 November 15, 2018


bp-b92267a0-b799-42ed-b89b-b00b30181128 bp-bbfec068-7f37-4e41-abe4-6e5bd0181128

Signature: IPCError-browser | ShutDownKill

Crash Reason EXC_BREAKPOINT / EXC_I386_BPT

Attention Sumo's there are over 70 related bug reports.

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A ShutDownKill means that something within Firefox is not responding.

Try updating the browser to the current.

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A shutdown hang means that Firefox takes too long to close properly and a crash is enforced.

If you use "Clear history when Firefox closes" then try to disable this feature.

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So this issue occurred again just now. I am using the Firefox version 63.0.3

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Is that still the same shutdown signature if you click the link on the about:crashes page?

Technically this isn't a crash, but rather a hang and Firefox takes too much time to complete an action and a crash is forced.

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Please post any new crash reports.

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I just went to the about:crashes page and it doesn't show a crash from yesterday when this occurred.