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why is thunderbird saying I'm on windows XP while I'm on windows 10

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  • Last reply by Matt

wkahil
wkahil
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I'm on windows 10 and when trying to upgrade thunderbird I get a message saying that no more upgrades are possible on my system. Learn more says that since I'm on Windows XP or Vista I have to upgrade!

I'm on windows 10 and when trying to upgrade thunderbird I get a message saying that no more upgrades are possible on my system. Learn more says that since I'm on Windows XP or Vista I have to upgrade!
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James (doing minimal support dowdays)
James (doing minimal support dowdays)
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Maybe you are for some odd reason running Thunderbird in "Windows XP" compatibility mode on Windows 10.

https://support.microsoft.com/help/15078/windows-make-older-programs-compatible

Wayne Mery
Wayne Mery
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wkahil

Please tell us what you find, because a few other users are also having problems.

wkahil
wkahil Question owner
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I found nothing except that manual update is working

wkahil
wkahil Question owner
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I found nothing except that manual update is working I'm now on 60.3.1 instead of 60.3.0

Matt
Matt
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  1. Do you have a Thunderbird icon on your desktop?
  2. If you use it to start Thunderbird do you see this message you have posted?
  3. Right click the shortcut on your desktop. Select properties from the menu, Does it show the information in the compatibility tab the same as in the image below?