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No hardware acceleration with AMD card if Firefox installed in default location (Win 8.1)

HardwareAccelerationFox
HardwareAccelerationFox

Problem description:

Video Streams, especially 1080p@60fps and such, cause very high CPU load. On a low-end system (same OS, same GFX card manufacturer, Pentium G4560), I have to switch to Chrome for any Twitch media in general.


System details:

Windows 8.1 Pro

AMD Radeon R9 380 GFX card with latest driver version 17.7.1

Firefox 63.0 64-bit with vanilla profile


Crash report:

https://crash-stats.mozilla.com/report/index/919f1a5c-050b-4852-8d9d-c1d220181031


about:support

Under Graphics Features, it says:

Compositing: Basic [...] Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: skia AzureContentBackend: skia AzureFallbackCanvasBackend: cairo failures: [GFX1-]: Failed to create CompositorBridgeChild Decision Log GPU_PROCESS: failed by runtime: Failed to create remote compositor WEBRENDER: opt-in by default: WebRender is an opt-in feature WEBRENDER_QUALIFIED: blocked by env: No qualified hardware ADVANCED_LAYERS: unavailable by runtime: Advanced-layers requires a D3D11 device

Failure Log (#0) Error: Failed to create CompositorBridgeChild (#1) Error: Failed to create remote compositor (#2) Error: [D3D11] failed to get compositor device. (#3) Error: [D3D11] Failed to init compositor with reason: FEATURE_FAILURE_D3D11_NO_DEVICE (#4) Error: Receive IPC close with reason=AbnormalShutdown (#5) Error: [D3D11] failed to get compositor device. (#6) Error: [D3D11] Failed to init compositor with reason: FEATURE_FAILURE_D3D11_NO_DEVICE (#7) Error: [D3D11] failed to get compositor device. (#8) Error: [D3D11] Failed to init compositor with reason: FEATURE_FAILURE_D3D11_NO_DEVICE


Observations:

Important: The problem does NOT occur if I install Firefox outside of the default "C:\Program Files" location or if I start Firefox with admin privileges. Please let me know if I should report this to AMD as well. Thanks!

Problem description: ------------------------------ Video Streams, especially 1080p@60fps and such, cause very high CPU load. On a low-end system (same OS, same GFX card manufacturer, Pentium G4560), I have to switch to Chrome for any Twitch media in general. System details: ---------------------- Windows 8.1 Pro AMD Radeon R9 380 GFX card with latest driver version 17.7.1 Firefox 63.0 64-bit with vanilla profile Crash report: ------------------- https://crash-stats.mozilla.com/report/index/919f1a5c-050b-4852-8d9d-c1d220181031 about:support --------------------- Under Graphics Features, it says: Compositing: Basic [...] Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: skia AzureContentBackend: skia AzureFallbackCanvasBackend: cairo failures: [GFX1-]: Failed to create CompositorBridgeChild Decision Log GPU_PROCESS: failed by runtime: Failed to create remote compositor WEBRENDER: opt-in by default: WebRender is an opt-in feature WEBRENDER_QUALIFIED: blocked by env: No qualified hardware ADVANCED_LAYERS: unavailable by runtime: Advanced-layers requires a D3D11 device Failure Log (#0) Error: Failed to create CompositorBridgeChild (#1) Error: Failed to create remote compositor (#2) Error: [D3D11] failed to get compositor device. (#3) Error: [D3D11] Failed to init compositor with reason: FEATURE_FAILURE_D3D11_NO_DEVICE (#4) Error: Receive IPC close with reason=AbnormalShutdown (#5) Error: [D3D11] failed to get compositor device. (#6) Error: [D3D11] Failed to init compositor with reason: FEATURE_FAILURE_D3D11_NO_DEVICE (#7) Error: [D3D11] failed to get compositor device. (#8) Error: [D3D11] Failed to init compositor with reason: FEATURE_FAILURE_D3D11_NO_DEVICE Observations: ------------------- Important: The problem does NOT occur if I install Firefox outside of the default "C:\Program Files" location or if I start Firefox with admin privileges. Please let me know if I should report this to AMD as well. Thanks!

Modified by HardwareAccelerationFox

Chosen solution

It seems that a clean reinstall of the same driver version (using Display Driver Uninstaller) resolved this.

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All Replies (3)

WestEnd
WestEnd

Did you uninstall firefox and deleted Mozilla folder? Before install latest firefox?

HardwareAccelerationFox
HardwareAccelerationFox Question owner

I did, I removed the program folder and all the ones under AppData.

HardwareAccelerationFox
HardwareAccelerationFox Question owner

Chosen Solution

It seems that a clean reinstall of the same driver version (using Display Driver Uninstaller) resolved this.