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Can't send emails

  • 2 replies
  • 1 has this problem
  • 63 views
  • Last reply by flfrank
  • Solved

Just stared been working for years. This happen on surewest.net account. error occurred while sending mail. mail sever responded: 5.7.1 < email >: Relay access denied

Just stared been working for years. This happen on surewest.net account. error occurred while sending mail. mail sever responded: 5.7.1 < email >: Relay access denied

Chosen solution

If you use your ISPs SMTP server, you also must be connected to the Internet through your ISP. I suppose you're not.

http://kb.mozillazine.org/5.7.1_Unable_to_relay

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Chosen Solution

If you use your ISPs SMTP server, you also must be connected to the Internet through your ISP. I suppose you're not.

http://kb.mozillazine.org/5.7.1_Unable_to_relay

Modified by christ1

How about I am, I get mail I just can't send