X
Tap here to go to the mobile version of the site.

Support Forum

Firefox blocks Software-Download from my homepage (False positive detection)

Posted

I offer the learning software CompuLearn Englisch. Actually it is not possible to download my software using Firefox. When I try to download this setup-file: https://compulearnonline.de/englisch/CompuLearn_Englisch_Net40_Setup.exe the download is blocked. This is a false positive detection.

What can be done to solve this problem?

Marianne Ottenhaus info@compulearnonline.de www.compulearnonline.de

I offer the learning software CompuLearn Englisch. Actually it is not possible to download my software using Firefox. When I try to download this setup-file: https://compulearnonline.de/englisch/CompuLearn_Englisch_Net40_Setup.exe the download is blocked. This is a false positive detection. What can be done to solve this problem? Marianne Ottenhaus info@compulearnonline.de www.compulearnonline.de

Additional System Details

Installed Plug-ins

  • Shockwave Flash 28.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:63.0) Gecko/20100101 Firefox/63.0

More Information

philipp
  • Top 25 Contributor
  • Moderator
5330 solutions 23532 answers

the results at https://www.virustotal.com/#/file/65ad1bb52caf0211faffaecb3270d0326811181d10637c67967c8f7b85cf429b/detection from multiple different vendors aren't really trust-inspiring that this would be a false positive.

the results at https://www.virustotal.com/#/file/65ad1bb52caf0211faffaecb3270d0326811181d10637c67967c8f7b85cf429b/detection from multiple different vendors aren't really trust-inspiring that this would be a false positive.

Question owner

I know virustotal, but the malware indications on this site are all wrong.

I know virustotal, but the malware indications on this site are all wrong.
philipp
  • Top 25 Contributor
  • Moderator
5330 solutions 23532 answers

firefox is using google's safebrowsing service to flag dangerous downloads. sou you'd need to convince them that your download is clean... https://transparencyreport.google.com/safe-browsing/search?url=https:%2F%2Fcompulearnonline.de%2Fenglisch%2FCompuLearn_Englisch_Net40_Setup.exe

firefox is using google's safebrowsing service to flag dangerous downloads. sou you'd need to convince them that your download is clean... https://transparencyreport.google.com/safe-browsing/search?url=https:%2F%2Fcompulearnonline.de%2Fenglisch%2FCompuLearn_Englisch_Net40_Setup.exe

Question owner

Thank you. This is already in progress.

Thank you. This is already in progress.
WestEnd 60 solutions 5387 answers

I had no problem clicking on the link to download. Are you sure your Security software isn't the problem.

I had no problem clicking on the link to download. Are you sure your Security software isn't the problem.

Question owner

If you did not have problems downloading the setup file, you did not use Firefox or you downloaded the wrong file. My security software (AVIRA) is not the problem.

If you did not have problems downloading the setup file, you did not use Firefox or you downloaded the wrong file. My security software (AVIRA) is not the problem.
James
  • Top 25 Contributor
  • Moderator
1603 solutions 11348 answers

Helpful Reply

WestEnd said

I had no problem clicking on the link to download. Are you sure your Security software isn't the problem.

Did you miss the replies by philipp?

What is doing the blocking https://support.mozilla.org/en-US/kb/how-does-phishing-and-malware-protection-work

''WestEnd [[#answer-1167993|said]]'' <blockquote> I had no problem clicking on the link to download. Are you sure your Security software isn't the problem. </blockquote> Did you miss the replies by philipp? What is doing the blocking https://support.mozilla.org/en-US/kb/how-does-phishing-and-malware-protection-work
FredMcD
  • Top 10 Contributor
4300 solutions 60395 answers

Separate Security Issue: Update your Flash Player or remove it using these links; http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac

Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version: Version 31.0.0.122

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

'''Separate Security Issue:''' Update your Flash Player or remove it using these links; http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac '''Note: Windows users''' should download the '''ActiveX''' for ''Internet Explorer.'' '''and''' the '''plugin''' for ''Plugin-based browsers'' (like Firefox). '''Note: Windows 8 and Windows 10''' have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX. Flash Player Version: '''Version 31.0.0.122 ''' https://get.adobe.com/flashplayer/ Direct link scans current system and browser '''Note: Other software''' is offered in the download. <Windows Only> https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) '''Note: Other software''' is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration