X
Tap here to go to the mobile version of the site.

Support Forum

Firefox crashes because of the fbplugin plugin

Posted

I downloaded the newest version of Firefox and it simply crashes before it opens.

This is the Crash ID:

Crash ID: bp-19c953f3-7fb3-4ba3-9136-06c9d0181024

I don't know what to do.

I downloaded the newest version of Firefox and it simply crashes before it opens. This is the Crash ID: Crash ID: bp-19c953f3-7fb3-4ba3-9136-06c9d0181024 I don't know what to do.

Modified by Roland Tanglao

Chosen solution

Hi ShahidIbrahim, sorry to hear about this problem and thank you for the link.

The crashing thread (front page of the report) shows fbplugin which may be the signature of an old photo uploader plugin. The thing that's odd is, in Firefox 52 and later, only the Flash plugin should run in Firefox. So why is this plugin getting involved?!

Can you check whether you can find and remove "Facebook Plug-in" from your system? Its file name might be fbplugin_1_0_1.plugin and it could be in a hidden folder associated with Firefox, or in a Facebook folder somewhere.

Read this answer in context 0
Quote

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_6) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/11.1.2 Safari/605.1.15

More Information

FredMcD
  • Top 10 Contributor
4026 solutions 56280 answers

Helpful Reply

Product Firefox Release Channel release Version 63.0 Build ID 20181018182531 OS OS X 10.11 OS Version 10.11.6 15G22010

bp-19c953f3-7fb3-4ba3-9136-06c9d0181024 Signature: CoreFoundation@0xc646


Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Product Firefox Release Channel release Version 63.0 Build ID 20181018182531 OS OS X 10.11 OS Version 10.11.6 15G22010 bp-19c953f3-7fb3-4ba3-9136-06c9d0181024 Signature: CoreFoundation@0xc646 ---------------- [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?
Was this helpful to you? 2
Quote
jscher2000
  • Top 10 Contributor
8199 solutions 67058 answers

Chosen Solution

Hi ShahidIbrahim, sorry to hear about this problem and thank you for the link.

The crashing thread (front page of the report) shows fbplugin which may be the signature of an old photo uploader plugin. The thing that's odd is, in Firefox 52 and later, only the Flash plugin should run in Firefox. So why is this plugin getting involved?!

Can you check whether you can find and remove "Facebook Plug-in" from your system? Its file name might be fbplugin_1_0_1.plugin and it could be in a hidden folder associated with Firefox, or in a Facebook folder somewhere.

Hi ShahidIbrahim, sorry to hear about this problem and thank you for the link. The crashing thread (front page of the report) shows '''fbplugin''' which may be the signature of an old photo uploader plugin. The thing that's odd is, in Firefox 52 and later, only the Flash plugin should run in Firefox. So why is this plugin getting involved?! Can you check whether you can find and remove "Facebook Plug-in" from your system? Its file name might be '''fbplugin_1_0_1.plugin''' and it could be in a hidden folder associated with Firefox, or in a Facebook folder somewhere.

Modified by jscher2000

Was this helpful to you?
Quote

Question owner

Sir,

Hats off to you. I found that plugin immediately and got rid of it just as fast. I would have never figured this out without your help. Very excited to be checking out the updated browser version. You literally saved me what would have probably been days of troubleshooting and frustration.

Thanks! :)

Sir, Hats off to you. I found that plugin immediately and got rid of it just as fast. I would have never figured this out without your help. Very excited to be checking out the updated browser version. You literally saved me what would have probably been days of troubleshooting and frustration. Thanks! :)
Was this helpful to you?
Quote
jscher2000
  • Top 10 Contributor
8199 solutions 67058 answers

Helpful Reply

I'm glad you found it. Hopefully this thread will help any other people who still have that old plugin around.

I'm glad you found it. Hopefully this thread will help any other people who still have that old plugin around.
Was this helpful to you? 1
Quote
Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.