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tab crash when loading html files

  • 2 replies
  • 1 has this problem
  • 375 views
  • Last reply by dsiddens

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using 61.0.1 (64-bit) Mozilla Firefox for Linux Mint, mint 1.0 Files saved with Save Page WE 12.1 When attempting to open an html file the result is "Gah. Your tab just crashed. We can help!

Choose Restore This Tab to reload the page."

Is this fault with FF or WE? Thank you, Doug

Modified by dsiddens

Chosen solution

Ant Video Downloader was the culprit. Removed. All is now well.

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Hi Doug , if you would care to run in Safe Mode to Test to see what the issue maybe or if the issue goes away then can eliminate Extensions/Add-ons which you seem to have a number of them and tried a number also.

Try Firefox Safe Mode to TEST & see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu , click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

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Chosen Solution

Ant Video Downloader was the culprit. Removed. All is now well.