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Some videos dont work. Get error msg. Error Code: MEDIA_ERR_UNKNOWN

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Something to do with Brightcove?

Something to do with Brightcove?

Chosen solution

I have finally found what seems to work in most cases. Turn Tracking Protection off. - Little icons on left of address bar. Usually has an option to turn off on the current site.

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 31.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:62.0) Gecko/20100101 Firefox/62.0

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FFus3r 50 solutions 757 answers
see the answer: https://support.mozilla.org/en-US/questions/1006810#answer-595027
McCoy
  • Top 10 Contributor
520 solutions 4889 answers

michaelcg said

Something to do with Brightcove?

Assuming you use Brightcove : that bug is supposed to be fixed :

https://bugzilla.mozilla.org/show_bug.cgi?id=1194662

Brightcove says :

"An unanticipated problem was encountered, check back soon and try again."

See : https://support.brightcove.com/brightcove-player-error-reference

''michaelcg [[#question-1233789|said]]'' <blockquote> Something to do with Brightcove? </blockquote> Assuming you use Brightcove : that bug is supposed to be fixed : https://bugzilla.mozilla.org/show_bug.cgi?id=1194662 Brightcove says : "An unanticipated problem was encountered, check back soon and try again." See : https://support.brightcove.com/brightcove-player-error-reference
cor-el
  • Top 10 Contributor
  • Moderator
17414 solutions 157300 answers

^: that bug is about Firefox on mobile.

  • Bug 1194662 - Videos on www.brightcove.com don't work in Firefox for Android and Firefox OS

You may have to create an "allow for session" cookie exception to make the Brightcove player work.

^: that bug is about Firefox on mobile. *Bug 1194662 - Videos on www.brightcove.com don't work in Firefox for Android and Firefox OS ---- You may have to create an "allow for session" cookie exception to make the Brightcove player work. * https://players.brightcove.net
McCoy
  • Top 10 Contributor
520 solutions 4889 answers

cor-el said

^: that bug is about Firefox on mobile.
  • Bug 1194662 - Videos on www.brightcove.com don't work in Firefox for Android and Firefox OS

I should have noticed that.

My apologies to michaelcg.

''cor-el [[#answer-1154328|said]]'' <blockquote> ^: that bug is about Firefox on mobile. *Bug 1194662 - Videos on www.brightcove.com don't work in Firefox for Android and Firefox OS </blockquote> I should have noticed that. My apologies to michaelcg.
cor-el
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17414 solutions 157300 answers

https://players.brightcove.net/ is not meant to be used as a link, but as a domain for a cookie exception, so this exception is applied to every link to this domain embedded on a web page. This will prevent cross site (XSS) security issues (operation isn't secure).

https://players.brightcove''.''net/ is not meant to be used as a link, but as a domain for a cookie exception, so this exception is applied to every link to this domain embedded on a web page. This will prevent cross site (XSS) security issues (operation isn't secure).

Chosen Solution

I have finally found what seems to work in most cases. Turn Tracking Protection off. - Little icons on left of address bar. Usually has an option to turn off on the current site.

I have finally found what seems to work in most cases. Turn Tracking Protection off. - Little icons on left of address bar. Usually has an option to turn off on the current site.