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No response when clicking the 9-square grid Google app button.

Posted

Besides the Google app button, the buttons next to it like the profiles picture and the notification button acts the same.

One day all those buttons just stopped working. I thought it was the version of Firefox but I updated it, downgraded it, tried several versions (pre and post quamtun), and all were complete clean setups, uninstalling and removing all the cache and profiles and whatnot. Nothing helped.

Google Keep and Gmail also acts strange. On top of the mentioned problem on the respective page, Keep is completely blank and many of the buttons on Gmail are missing. Despite them being invisible, some can still be clicked, others just don't respond at all.

It's fine on the same version of Firefox on another machine. It's fine on all other browsers on the same machine. So it's only the combination of this computer and Firefox.

I also tried changing proxy settings, safe mode, disabling hardware acceleration, disabling all the add-ons and plugins and extensions of Firefox and windows itself.

Appreciate if anyone have any idea.

Besides the Google app button, the buttons next to it like the profiles picture and the notification button acts the same. One day all those buttons just stopped working. I thought it was the version of Firefox but I updated it, downgraded it, tried several versions (pre and post quamtun), and all were complete clean setups, uninstalling and removing all the cache and profiles and whatnot. Nothing helped. Google Keep and Gmail also acts strange. On top of the mentioned problem on the respective page, Keep is completely blank and many of the buttons on Gmail are missing. Despite them being invisible, some can still be clicked, others just don't respond at all. It's fine on the same version of Firefox on another machine. It's fine on all other browsers on the same machine. So it's only the combination of this computer and Firefox. I also tried changing proxy settings, safe mode, disabling hardware acceleration, disabling all the add-ons and plugins and extensions of Firefox and windows itself. Appreciate if anyone have any idea.

Chosen solution

I looked inside-out and couldn't find BWPlayer anywhere.

I installed and scanned with a few anti-virus/malware programs, namely kapersky, bitdefender, and lastly, and the one that did the job, Malwarebytes.

I don't think it's BWPlayer though, none of the results came up with that. I'm still unsure what the exact spyware that caused the problem, but I'm still glad that it's finally solved. Google Maps, Gmail, Kepp etc. are all back to normal now.

Huge thanks to everyone who tried to help, especially TyDraniu, who took so much time in getting me through till the end.

Read this answer in context 0

Additional System Details

Application

  • Firefox 62.0
  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:62.0) Gecko/20100101 Firefox/62.0
  • Support URL: https://support.mozilla.org/1/firefox/62.0/WINNT/en-US/

Extensions

  • User search study 1.8.2 (search-nudges@shield.mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 530
  • adapterDescription2:
  • adapterDeviceID: 0x1912
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2.2 Pixel Structure: BGR ClearType Level: 50 Enhanced Contrast: 300
  • contentUsesTiling: False
  • crashGuards: []
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.14393.351
  • driverDate: 5-25-2016
  • driverDate2:
  • driverVersion: 20.19.15.4463
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'available', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'GPU_PROCESS'}, {u'status': u'opt-in', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}], u'name': u'WEBRENDER'}, {u'status': u'available', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OMTP'}, {u'status': u'available', u'description': u'Advanced Layers', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'ADVANCED_LAYERS'}]}
  • info: {u'AzureContentBackend (UI Process)': u'skia', u'AzureCanvasBackend (UI Process)': u'skia', u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'AzureFallbackCanvasBackend (UI Process)': u'cairo', u'ApzAutoscrollInput': 1, u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureContentBackend': u'direct2d 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: True
  • offMainThreadPaintWorkerCount: 3
  • usesTiling: False
  • webgl1DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 530 Direct3D11 vs_5_0 ps_5_0)
  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.595ccab4acc3)
  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000894d) EGL_VERSION: 1.4 (ANGLE 2.1.0.595ccab4acc3) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • webgl2DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 530 Direct3D11 vs_5_0 ps_5_0)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.595ccab4acc3)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000894d) EGL_VERSION: 1.4 (ANGLE 2.1.0.595ccab4acc3) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11
  • windowUsingAdvancedLayers: True

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
TyDraniu
  • Top 25 Contributor
310 solutions 1728 answers

Click the SEC_ERROR_UNKNOWN_ISSUER and paste here the output.

Click the SEC_ERROR_UNKNOWN_ISSUER and paste here the output.

Question owner

https://www.gstatic.com/og/_/js/k=og.og2.en_US.-ng9K94n_Gk.O/rt=j/m=drt,def/exm=in,fot/d=1/ed=1/rs=AA2YrTv4_dpE1kZweNgEfzCvIkRq3PJJcg%E2%80%9D

Peer’s Certificate issuer is not recognized.

HTTP Strict Transport Security: false HTTP Public Key Pinning: true

Certificate chain:


BEGIN CERTIFICATE-----

MIID/TCCAuWgAwIBAgIJAMdnBPwN0AQIMA0GCSqGSIb3DQEBCwUAMGUxCzAJBgNV BAYTAlVTMREwDwYDVQQHEwhOZXcgWW9yazEdMBsGA1UEChMUQldQbGF5ZXIgQ2Vy dGlmaWNhdGUxETAPBgNVBAsTCEJXUGxheWVyMREwDwYDVQQDEwhCV1BsYXllcjAe Fw0xODAxMjMwNjI3NDdaFw0yODAxMjEwNjI3NDdaMF4xCzAJBgNVBAYTAlVTMREw DwYDVQQIEwhOZXcgWW9yazERMA8GA1UEBxMITmV3IFlvcmsxETAPBgNVBAoTCEJX UGxheWVyMRYwFAYDVQQDFA0qLmdzdGF0aWMuY29tMIIBIjANBgkqhkiG9w0BAQEF AAOCAQ8AMIIBCgKCAQEA2JJ2DwAwdSvehyQhGtL1JBm9RnjwqSzzl3LrxvwJJg4q Zr69LrvaQkmprraQb6gnxF4O4MTl6CSEB/SjF6SL7y7c2Af6pn9zXaw+dvPiQyl4 CDVuivpvhKpHjplBXG5IDgbYGbgjC7lajei7/Aku71X2U8z+vze1hV1GboQE0m7x buXFwixHRNHA9mV3NqfUKHAlZilf/Uw0rym6qZ5dKd8M77Nr/txC7JupZqtar4r7 rXgJB8ug3fMZqFdN5hocDQ088t/WRlwQB2gXiVgrbcr+8eRFVd+7Z6iXi9SBLb4S nY0A1bDLDGgLL6IBrCcZqMRZC4J5SNzDObg/DL7aJQIDAQABo4G2MIGzMH8GA1Ud IwR4MHahaaRnMGUxCzAJBgNVBAYTAlVTMREwDwYDVQQHEwhOZXcgWW9yazEdMBsG A1UEChMUQldQbGF5ZXIgQ2VydGlmaWNhdGUxETAPBgNVBAsTCEJXUGxheWVyMREw DwYDVQQDEwhCV1BsYXllcoIJANmDCORfFzD1MAkGA1UdEwQCMAAwCwYDVR0PBAQD AgTwMBgGA1UdEQQRMA+CDSouZ3N0YXRpYy5jb20wDQYJKoZIhvcNAQELBQADggEB AIaeUwmxsLo3Pm02NCYFyeRVZQ1Fin6t66expxB/N8vh1ASJxJ9MykyHaXMHuKkc tMnbyCc5dehkdjun3Oe4oG8mtygRZIyv6xUWhRjt2F6sKrpI3wK8SGwExGPM/fg5 gNbo8gFAOIolW+f3d7L1vKx8wl2PrpydLTjbBHHfAZkTl8DeYYg89SSKYt7m6Lpu CpV9tgLR3R26UrxPrQSQvbKrUM7yMlgC5VQAOoy1eRYFYRFeJm2u2wvsTP7ch/8/ aQS0xYOa2HnrTSk8cdmmZGTvs7qA3nTwxHUEUpklGZybvA7iZdJsoHzYYVtdTfWr VTnTxhUg8vGHa36eZNCUmcw=


END CERTIFICATE-----
https://www.gstatic.com/og/_/js/k=og.og2.en_US.-ng9K94n_Gk.O/rt=j/m=drt,def/exm=in,fot/d=1/ed=1/rs=AA2YrTv4_dpE1kZweNgEfzCvIkRq3PJJcg%E2%80%9D Peer’s Certificate issuer is not recognized. HTTP Strict Transport Security: false HTTP Public Key Pinning: true Certificate chain: -----BEGIN CERTIFICATE----- MIID/TCCAuWgAwIBAgIJAMdnBPwN0AQIMA0GCSqGSIb3DQEBCwUAMGUxCzAJBgNV BAYTAlVTMREwDwYDVQQHEwhOZXcgWW9yazEdMBsGA1UEChMUQldQbGF5ZXIgQ2Vy dGlmaWNhdGUxETAPBgNVBAsTCEJXUGxheWVyMREwDwYDVQQDEwhCV1BsYXllcjAe Fw0xODAxMjMwNjI3NDdaFw0yODAxMjEwNjI3NDdaMF4xCzAJBgNVBAYTAlVTMREw DwYDVQQIEwhOZXcgWW9yazERMA8GA1UEBxMITmV3IFlvcmsxETAPBgNVBAoTCEJX UGxheWVyMRYwFAYDVQQDFA0qLmdzdGF0aWMuY29tMIIBIjANBgkqhkiG9w0BAQEF AAOCAQ8AMIIBCgKCAQEA2JJ2DwAwdSvehyQhGtL1JBm9RnjwqSzzl3LrxvwJJg4q Zr69LrvaQkmprraQb6gnxF4O4MTl6CSEB/SjF6SL7y7c2Af6pn9zXaw+dvPiQyl4 CDVuivpvhKpHjplBXG5IDgbYGbgjC7lajei7/Aku71X2U8z+vze1hV1GboQE0m7x buXFwixHRNHA9mV3NqfUKHAlZilf/Uw0rym6qZ5dKd8M77Nr/txC7JupZqtar4r7 rXgJB8ug3fMZqFdN5hocDQ088t/WRlwQB2gXiVgrbcr+8eRFVd+7Z6iXi9SBLb4S nY0A1bDLDGgLL6IBrCcZqMRZC4J5SNzDObg/DL7aJQIDAQABo4G2MIGzMH8GA1Ud IwR4MHahaaRnMGUxCzAJBgNVBAYTAlVTMREwDwYDVQQHEwhOZXcgWW9yazEdMBsG A1UEChMUQldQbGF5ZXIgQ2VydGlmaWNhdGUxETAPBgNVBAsTCEJXUGxheWVyMREw DwYDVQQDEwhCV1BsYXllcoIJANmDCORfFzD1MAkGA1UdEwQCMAAwCwYDVR0PBAQD AgTwMBgGA1UdEQQRMA+CDSouZ3N0YXRpYy5jb20wDQYJKoZIhvcNAQELBQADggEB AIaeUwmxsLo3Pm02NCYFyeRVZQ1Fin6t66expxB/N8vh1ASJxJ9MykyHaXMHuKkc tMnbyCc5dehkdjun3Oe4oG8mtygRZIyv6xUWhRjt2F6sKrpI3wK8SGwExGPM/fg5 gNbo8gFAOIolW+f3d7L1vKx8wl2PrpydLTjbBHHfAZkTl8DeYYg89SSKYt7m6Lpu CpV9tgLR3R26UrxPrQSQvbKrUM7yMlgC5VQAOoy1eRYFYRFeJm2u2wvsTP7ch/8/ aQS0xYOa2HnrTSk8cdmmZGTvs7qA3nTwxHUEUpklGZybvA7iZdJsoHzYYVtdTfWr VTnTxhUg8vGHa36eZNCUmcw= -----END CERTIFICATE-----
TyDraniu
  • Top 25 Contributor
310 solutions 1728 answers

Helpful Reply

OK. Looks like a spyware. Check this "BWPlayer" and how to remove it in google. That's all on our side.

OK. Looks like a spyware. Check this "BWPlayer" and how to remove it in google. That's all on our side.

Question owner

Thank you so so much. I'll try to get rid of this spyware and report. Really appreciate all your time and help.

NB: May I ask how you got "BWPlayer" from the error code?

Thank you so so much. I'll try to get rid of this spyware and report. Really appreciate all your time and help. NB: May I ask how you got "BWPlayer" from the error code?

Modified by jusburself

Chosen Solution

I looked inside-out and couldn't find BWPlayer anywhere.

I installed and scanned with a few anti-virus/malware programs, namely kapersky, bitdefender, and lastly, and the one that did the job, Malwarebytes.

I don't think it's BWPlayer though, none of the results came up with that. I'm still unsure what the exact spyware that caused the problem, but I'm still glad that it's finally solved. Google Maps, Gmail, Kepp etc. are all back to normal now.

Huge thanks to everyone who tried to help, especially TyDraniu, who took so much time in getting me through till the end.

I looked inside-out and couldn't find BWPlayer anywhere. I installed and scanned with a few anti-virus/malware programs, namely kapersky, bitdefender, and lastly, and the one that did the job, Malwarebytes. I don't think it's BWPlayer though, none of the results came up with that. I'm still unsure what the exact spyware that caused the problem, but I'm still glad that it's finally solved. Google Maps, Gmail, Kepp etc. are all back to normal now. Huge thanks to everyone who tried to help, especially TyDraniu, who took so much time in getting me through till the end.