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IMAP folders unavailable despite 'show only subscribed' being off

  • 3 replies
  • 1 has this problem
  • 9 views
  • Last reply by ComradeHaz

ComradeHaz
ComradeHaz

Hi folks,


Issue: IMAP folders do not show up in file tree despite being subscribed to AND 'show only subscribed' being unchecked

Scenario: 32bit release channel, issue exists on multiple (all tested) machines, tested with all addons disabled

Long explanation: Been I've been suffering this issue for months hoping updates would fix it. Having searched here thoroughly and found nobody else reporting my issue I wondered if perhaps my configuration had become corrupted across all machines somehow so I nuked the profile and started again from scratch. This solved it so I spent 2 days doing the same to all our other machines. A few days later we were all suffering the same problem all over again. Wondering if it was caused by my mail provider which was AWS I migrated the whole companies mails to Rackspace. This meant recreating all the accounts again and for a few days once again everything seemed fine but then the problem was back across the board. Outlook does not seem to suffer this issue but it lacks many features we use extensively and a number of addons we rely on too.

Please take a look at the attached images; as they say, they tell 1,000 words.... (These are refusing to upload, I shall post and then try to edit this post to add them or post them below, hopefully.)

Any thoughts, suggestions for diagnosing, etc gratefully received!


All the very best, -Tom

Hi folks, Issue: IMAP folders do not show up in file tree despite being subscribed to AND 'show only subscribed' being unchecked Scenario: 32bit release channel, issue exists on multiple (all tested) machines, tested with all addons disabled Long explanation: Been I've been suffering this issue for months hoping updates would fix it. Having searched here thoroughly and found nobody else reporting my issue I wondered if perhaps my configuration had become corrupted across all machines somehow so I nuked the profile and started again from scratch. This solved it so I spent 2 days doing the same to all our other machines. A few days later we were all suffering the same problem all over again. Wondering if it was caused by my mail provider which was AWS I migrated the whole companies mails to Rackspace. This meant recreating all the accounts again and for a few days once again everything seemed fine but then the problem was back across the board. Outlook does not seem to suffer this issue but it lacks many features we use extensively and a number of addons we rely on too. Please take a look at the attached images; as they say, they tell 1,000 words.... (These are refusing to upload, I shall post and then try to edit this post to add them or post them below, hopefully.) Any thoughts, suggestions for diagnosing, etc gratefully received! All the very best, -Tom

Chosen solution

Taking some confidence I was looking at the right configuration pages from sfhow's post I thought I'd play with some other settings therein that surely have nothing to do with my symptoms; the number of cached connections. I reduced this to 1 and boom; all my folders sync'ed immediately and seem to be stable. Now, this is not entirely surprising to me as I've seen similar problems with other services as I have a slightly odd set-up; I have 2 WAN connections load-balanced together so presumably the fact that multiple connections are being negotiated from two discrete IPs is causing an issue...... Not sure if this is a Thunderbird or host issue - I suspect the latter so marking this as the 'solution'.

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All Replies (3)

ComradeHaz
ComradeHaz Question owner

Seems I can't edit the above, here are the images.

Modified by ComradeHaz

ComradeHaz
ComradeHaz Question owner

Hi sfhowes, thank you for replying to my post. I did not set that myself, it is set automatically and indeed if I change it without unchecking 'Allow server to override these namespaces' it gets changed back. Making the change you propose to "" and unchecking said box does not change the behaviour (neither for better or worse), however. :-(

Modified by ComradeHaz

ComradeHaz
ComradeHaz Question owner

Chosen Solution

Taking some confidence I was looking at the right configuration pages from sfhow's post I thought I'd play with some other settings therein that surely have nothing to do with my symptoms; the number of cached connections. I reduced this to 1 and boom; all my folders sync'ed immediately and seem to be stable. Now, this is not entirely surprising to me as I've seen similar problems with other services as I have a slightly odd set-up; I have 2 WAN connections load-balanced together so presumably the fact that multiple connections are being negotiated from two discrete IPs is causing an issue...... Not sure if this is a Thunderbird or host issue - I suspect the latter so marking this as the 'solution'.