Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

All booksmarks are missing and can not be recovered?

more options

My computer was reimaged. When opened firefox, all of my bookmarks were missing. I had to change passwords I have tried to recover bookmarks with no success.

My computer was reimaged. When opened firefox, all of my bookmarks were missing. I had to change passwords I have tried to recover bookmarks with no success.

All Replies (1)

more options

Hi kbrooksCASC, the word "reimaged" suggests that all data on the computer was deleted. Did anyone restore your user data after that process? Even if you have it in a folder where Firefox wouldn't normally look for it, it may be possible to restore it or move it to a more useful location.

If you don't have your old Firefox data, did you ever set up the Sync feature? While Sync is not a backup service, it sometimes can be useful for recovering data into a new Firefox profile even when the original profile is no longer connected. See: How do I set up Sync on my computer?