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Unable to download files from Google drive.

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  • Last reply by Shadow110

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Hello, I am unable to download files from Google Drive. On clicking the download button for a file or right-clicking a file and select the download option, a new blank page opens in the same tab and no popup window appears to save the file or view it.

Actually I did a little bit of a research and tried downloading different types of files and there I noticed this strange thing - 1. Whenever I try to download a file that was uploaded to the drive at some time, it is not downloading and instead a blank page opens and no download popup window appears. 2. Well, here is the strange part: When I tried downloading a file that was created using Google services (say Google docs), and not uploaded, the download popup window appears without opening a blank page. In this case, the file is downloading.

On the other hand when I tried downloading the files from Google Drive using Google Chrome, there is no such problem.

Currently I am using the latest version of Firefox, i.e, Version 61.0.2 (64-bit). I tried different solutions listed for this problem but none of them worked. I created a new profile and using this profile checked whether the problem still persists and yes it has not resolved. Also I tried deleting the handlers.json file in my profile, but it also didn't work.

Chosen solution

Separate Security Issue, please update your Flash 27.0 r0 by removing it with this tool : https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html If you use it Reinstall with Flash Player Version: 30.0.0.154 Current Version https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, . . . .) Note: Other software is offered in the download. <Windows Only>

Please give this a try : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

Reinstall with Current Release Firefox 61.0.2 with a Full Version Installer

Please let us know if this solved your issue or if need further assistance.

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Chosen Solution

Separate Security Issue, please update your Flash 27.0 r0 by removing it with this tool : https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html If you use it Reinstall with Flash Player Version: 30.0.0.154 Current Version https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, . . . .) Note: Other software is offered in the download. <Windows Only>

Please give this a try : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

Reinstall with Current Release Firefox 61.0.2 with a Full Version Installer

Please let us know if this solved your issue or if need further assistance.