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Firefox crashes

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Since 61, Firefox is crashing multiple times per day. Mostly when I click links out of email, but not exclusively. Most disturbingly, I keep installing 61.0.2 and after a crash the version is always 61.0.1. I have repeatedly deleted everything to do with Firefox and reinstalled 61.0.2 from scratch and still it reverts to 61.0.1 on crashing. System is up-to-date. Security is up-to-date. Crashlog files don't contain a long ID at all - just a single 8ish digit number. I've given up on Firefox for now and using Safari. I don't really have a question - I'm just telling you that (a) Firefox is effectively unusable for me and (b) something very weird is going with the reverting to a different version.

Automatically add button resulted in badness. See attached file.

Note that when I opened Firefox, it wanted to upgrade back to 61.0.2 and I let it.

Since 61, Firefox is crashing multiple times per day. Mostly when I click links out of email, but not exclusively. Most disturbingly, I keep installing 61.0.2 and after a crash the version is always 61.0.1. I have repeatedly deleted everything to do with Firefox and reinstalled 61.0.2 from scratch and still it reverts to 61.0.1 on crashing. System is up-to-date. Security is up-to-date. Crashlog files don't contain a long ID at all - just a single 8ish digit number. I've given up on Firefox for now and using Safari. I don't really have a question - I'm just telling you that (a) Firefox is effectively unusable for me and (b) something very weird is going with the reverting to a different version. Automatically add button resulted in badness. See attached file. Note that when I opened Firefox, it wanted to upgrade back to 61.0.2 and I let it.

Additional System Details

Installed Plug-ins

None unless they come in the default install.

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_6) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/11.1.2 Safari/605.1.15

More Information

Application Basics
------------------
Name: Firefox
Version: 61.0.2
Build ID: 20180807170231
Update Channel: release
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.13; rv:61.0) Gecko/20100101 Firefox/61.0
OS: Darwin 17.7.0
Multiprocess Windows: 1/1 (Enabled by default)
Web Content Processes: 3/4
Enterprise Policies: Inactive
Google Key: Found
Mozilla Location Service Key: Found
Safe Mode: false
Crash Reports for the Last 3 Days
---------------------------------
All Crash Reports (including 1 pending crash in the given time range) Firefox Features
------------------------------------------------------------------------------------------
Name: Activity Stream
Version: 2018.06.29.1026-fa231556
ID: activity-stream@mozilla.org
Name: Application Update Service Helper
Version: 2.0
ID: aushelper@mozilla.org
Name: Firefox Screenshots
Version: 32.1.0
ID: screenshots@mozilla.org
Name: Form Autofill
Version: 1.0
ID: formautofill@mozilla.org
Name: Photon onboarding
Version: 1.0
ID: onboarding@mozilla.org
Name: Pocket
Version: 1.0.5
ID: firefox@getpocket.com
Name: Web Compat
Version: 2.0
ID: webcompat@mozilla.org
Name: WebCompat Reporter
Version: 1.0.0
ID: webcompat-reporter@mozilla.org
Extensions
----------
Security Software
----------------- Type:
Type:
Type:
Graphics
--------
Features
Compositing: OpenGL
Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled
WebGL 1 Driver WSI Info: CGL
WebGL 1 Driver Renderer: Intel Inc. -- Intel(R) HD Graphics 6000
WebGL 1 Driver Version: 4.1 INTEL-10.36.19
WebGL 1 Driver Extensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
WebGL 2 Driver WSI Info: CGL
WebGL 2 Driver Renderer: Intel Inc. -- Intel(R) HD Graphics 6000
WebGL 2 Driver Version: 4.1 INTEL-10.36.19
WebGL 2 Driver Extensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
WebGL 2 Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
Uses Tiling: true
Uses Tiling (Content): true
Off Main Thread Painting Enabled: true
Off Main Thread Painting Worker Count: 1
GPU #1
Active: Yes
Vendor ID: 0x8086
Device ID: 0x1626
Diagnostics
AzureCanvasAccelerated: 1
AzureCanvasBackend: skia
AzureContentBackend: skia
AzureFallbackCanvasBackend: none
TileHeight: 512
TileWidth: 512
Decision Log
WEBRENDER:
opt-in by default: WebRender is an opt-in feature
unavailable by runtime: Build doesn't include WebRender
Media
-----
Audio Backend: audiounit
Max Channels: 2
Preferred Sample Rate: 44100
Output Devices
Name: Group
Internal Speakers: AppleHDAEngineOutput:1B,0,1,1:0
Input Devices
Name: Group
Internal Microphone: AppleHDAEngineInput:1B,0,1,0:1
Important Modified Preferences
------------------------------
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size.first_run: false
browser.places.smartBookmarksVersion: 8
browser.sessionstore.upgradeBackup.latestBuildID: 20180807170231
browser.startup.homepage: file:///Users/hornelen/Documents/Quick/Bookmarks/bookmarks.html
browser.startup.homepage_override.buildID: 20180807170231
browser.startup.homepage_override.mstone: 61.0.2
browser.urlbar.placeholderName: Google
browser.urlbar.timesBeforeHidingSuggestionsHint: 0
dom.forms.autocomplete.formautofill: true
extensions.lastAppVersion: 61.0.2
font.internaluseonly.changed: true
media.gmp-gmpopenh264.abi: x86_64-gcc3
media.gmp-gmpopenh264.lastUpdate: 1535044413
media.gmp-gmpopenh264.version: 1.7.1
media.gmp-manager.buildID: 20180704003137
media.gmp-manager.lastCheck: 1535118090
media.gmp-widevinecdm.abi: x86_64-gcc3
media.gmp-widevinecdm.lastUpdate: 1535044413
media.gmp-widevinecdm.version: 1.4.8.1008
media.gmp.storage.version.observed: 1
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1535044813
places.history.expiration.transient_current_max_pages: 104858
plugin.disable_full_page_plugin_for_types: application/pdf
privacy.sanitize.pending: [{"id":"newtab-container","itemsToClear":[],"options":{}}]
security.sandbox.content.tempDirSuffix: 423f8489-3923-1f48-a0f7-9f64a26588aa
services.sync.declinedEngines:
services.sync.engine.addresses.available: true
storage.vacuum.last.index: 0
storage.vacuum.last.places.sqlite: 1535044813
Important Locked Preferences
----------------------------
Places Database
---------------
JavaScript
----------
Incremental GC: true
Accessibility
-------------
Activated: false
Prevent Accessibility: 0
Library Versions
----------------
NSPR
Expected minimum version: 4.19
Version in use: 4.19
NSS
Expected minimum version: 3.37.3
Version in use: 3.37.3
NSSSMIME
Expected minimum version: 3.37.3
Version in use: 3.37.3
NSSSSL
Expected minimum version: 3.37.3
Version in use: 3.37.3
NSSUTIL
Expected minimum version: 3.37.3
Version in use: 3.37.3
Sandbox
-------
Content Process Sandbox Level: 3
Effective Content Process Sandbox Level: 3
Internationalization & Localization
-----------------------------------
Application Settings
Requested Locales: ["en-US"]
Available Locales: ["en-US"]
App Locales: ["en-US"]
Regional Preferences: ["en-US"]
Default Locale: "en-US"
Operating System
System Locales: ["en-US"]
Regional Preferences: ["en-US"]

jscher2000
  • Top 10 Contributor
8635 solutions 70627 answers

Hi mlhorner, sorry to hear about the crashes. In order to understand what might be causing the problem, we would need more information.

If you are getting the Mozilla Crash Reporter form, your Firefox may have logged some data that would help track down the cause of the problem. You can submit that data to Mozilla and share it with forum volunteers to see whether it points to the solution. Please check the support article "Firefox crashes - asking for support" for steps to get those crash report IDs from the about:crashes page, and then post some of the recent ones here.

Also if you want to get Firefox working again, could you test the email links in Firefox's Safe Mode? That temporarily deactivates extensions, hardware acceleration, and some other advanced features of Firefox that might make it more prone to crashing on some systems.

If Firefox is not running: Hold down the option/alt key when starting Firefox. (Windows users: hold down the Shift key instead of option/alt.)

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any less crashy?


The reinstall being the wrong version is confusing. Are you downloading the DMG file from the main page here:

https://www.mozilla.org/firefox/new/

There's also a page to select alternate language linked below, but as long as the site detected your preferred language correctly from Safari, you shouldn't need to use it:

https://www.mozilla.org/firefox/all/

Hi mlhorner, sorry to hear about the crashes. In order to understand what might be causing the problem, we would need more information. If you are getting the Mozilla Crash Reporter form, your Firefox may have logged some data that would help track down the cause of the problem. You can submit that data to Mozilla and share it with forum volunteers to see whether it points to the solution. Please check the support article "[[Firefox crashes - asking for support]]" for steps to get those crash report IDs from the about:crashes page, and then post some of the recent ones here. Also if you want to get Firefox working again, could you test the email links in Firefox's Safe Mode? That temporarily deactivates extensions, hardware acceleration, and some other advanced features of Firefox that might make it more prone to crashing on some systems. ''If Firefox is not running:'' Hold down the option/alt key when starting Firefox. (Windows users: hold down the Shift key instead of option/alt.) ''If Firefox is running:'' You can restart Firefox in Safe Mode using either: * "3-bar" menu button > "?" button > Restart with Add-ons Disabled * Help menu > Restart with Add-ons Disabled and OK the restart. ''Both scenarios:'' A small dialog should appear. Click "Start in Safe Mode" (''not'' Refresh). Any less crashy? ---- The reinstall being the wrong version is confusing. Are you downloading the DMG file from the main page here: https://www.mozilla.org/firefox/new/ There's also a page to select alternate language linked below, but as long as the site detected your preferred language correctly from Safari, you shouldn't need to use it: https://www.mozilla.org/firefox/all/

Question owner

Notice that I said the crash reports were empty. I found them on my drive and nothing there had more than about 8 numeric characters in it. Two I have once again uninstalled Firefox as completely as I can manage because it's behavior is so strange. I did paste the the info from help ->.... I'm downloading from the big green download button on the mozilla website. I'm sorry if the info I have isn't everything you want. My goal was to let you know that crashes are causing a reversion to the previous version which in and of itself is problematic.

Notice that I said the crash reports were empty. I found them on my drive and nothing there had more than about 8 numeric characters in it. Two I have once again uninstalled Firefox as completely as I can manage because it's behavior is so strange. I did paste the the info from help ->.... I'm downloading from the big green download button on the mozilla website. I'm sorry if the info I have isn't everything you want. My goal was to let you know that crashes are causing a reversion to the previous version which in and of itself is problematic.
Shadow110 1072 solutions 14836 answers

To prevent issues please download from here : https://www.mozilla.org/firefox/all/ It is the Full Version Installer and not the Stub Installer your downloading which some people have problems with, like possibly your having. To be Checked and turned off unless needed for accessibility : Please : go to the Firefox 3 Bar Menu --> Options --> Privacy & Security panel and under Permissions check (put a tick in the box) the setting to Prevent Accessibility Services from accessing your browser.

Multi-Processor Support : Go to the 3 Bar Menu then Options --> General --> Performance and untick everything. change the recommended size lower then see how it runs. Note: 1 = No Multiprocessor = slow again. Try 2 Restart Firefox after making these changes please. Note : Hardware Acceleration is for Video Card, Monitor to see if remain off or to turn back on.

Only Disable as last resort.

Multi-processor Can completely disable it this way in about:config : dom.ipc.processCount set to 1 browser.tabs.remote.autostart = false browser.tabs.remote.autostart.2 = false

Only move to esr if low ram and old system.

Firefox Extended Release Version : Firefox ESR does not come with the latest features but it has the latest security and stability fixes.

If do please :

To prevent issues please download from here : https://www.mozilla.org/firefox/all/ It is the Full Version Installer and not the Stub Installer your downloading which some people have problems with, like possibly your having. '''''To be Checked and turned off unless needed for accessibility : ''''' Please : go to the Firefox 3 Bar Menu --> Options --> Privacy & Security panel and under Permissions check (put a tick in the box) the setting to Prevent Accessibility Services from accessing your browser. '''''Multi-Processor Support : ''''' Go to the 3 Bar Menu then Options --> General --> Performance and untick everything. change the recommended size lower then see how it runs. Note: 1 = No Multiprocessor = slow again. Try 2 Restart Firefox after making these changes please. Note : Hardware Acceleration is for Video Card, Monitor to see if remain off or to turn back on. Only Disable as last resort. '''''Multi-processor Can completely disable it this way in about:config :''''' dom.ipc.processCount set to 1 browser.tabs.remote.autostart = false browser.tabs.remote.autostart.2 = false *http://kb.mozillazine.org/About:config Only move to esr if low ram and old system. '''''Firefox Extended Release Version :''''' Firefox ESR does not come with the latest features but it has the latest security and stability fixes. *https://support.mozilla.org/en-US/kb/switch-to-firefox-extended-support-release-esr If do please : *https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles *https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer
jscher2000
  • Top 10 Contributor
8635 solutions 70627 answers

mlhorner said

My goal was to let you know that crashes are causing a reversion to the previous version which in and of itself is problematic.

I am not very familiar with program updates on Mac; I'm a Windows guy. On Windows, the old version files are replaced with new version files, so it is literally impossible for the version to roll back. To get the old version, it needs to be downloaded and installed over the existing files. So I have no insight on or explanation for what you're seeing. My only guess is that the update isn't installing completely for some reason.

''mlhorner [[#answer-1146499|said]]'' <blockquote>My goal was to let you know that crashes are causing a reversion to the previous version which in and of itself is problematic. </blockquote> I am not very familiar with program updates on Mac; I'm a Windows guy. On Windows, the old version files are replaced with new version files, so it is literally impossible for the version to roll back. To get the old version, it needs to be downloaded and installed over the existing files. So I have no insight on or explanation for what you're seeing. My only guess is that the update isn't installing completely for some reason.

Question owner

Did what Pkshadow said (up to the only as a last resort part). Computer has been asleep all day. I just got back on it and pretty quickly Firefox crashed. When Firefox re-opened, the version says 61.0.1 and wants to upgrade again to 61.0.2. Very weird. Crash report submitted. Crash ID: bp-cf96d6c3-2a3f-4752-a905-0941c0180826

Did what Pkshadow said (up to the only as a last resort part). Computer has been asleep all day. I just got back on it and pretty quickly Firefox crashed. When Firefox re-opened, the version says 61.0.1 and wants to upgrade again to 61.0.2. Very weird. Crash report submitted. Crash ID: bp-cf96d6c3-2a3f-4752-a905-0941c0180826
jscher2000
  • Top 10 Contributor
8635 solutions 70627 answers

Thank you for the crash report ID. It leads to a bug tracking system entry indicating this version confusion affecting Mac users should be fixed in Firefox 62, which is due out in less than two weeks.

For now, you might try a few quit/restart cycles to make sure Firefox has not just updated, but updated and succesfully shut down a couple times before you proceed with further browsing.

That probably won't prevent links from crashing, but hopefully it will produce more useful reports that aren't related to this upgrade issue.

Thank you for the crash report ID. It leads to a bug tracking system entry indicating this version confusion affecting Mac users should be fixed in Firefox 62, which is due out in less than two weeks. For now, you might try a few quit/restart cycles to make sure Firefox has not just updated, but updated and succesfully shut down a couple times before you proceed with further browsing. That probably won't prevent links from crashing, but hopefully it will produce more useful reports that aren't related to this upgrade issue.

Question owner

Firefox crashed again while it still thought it was 61.0.2 but there's no ID for the log. The crash log says submitted, but there are two files in the pending folder and no file with Crash ID: bp etc.

Firefox crashed again while it still thought it was 61.0.2 but there's no ID for the log. The crash log says submitted, but there are two files in the pending folder and no file with Crash ID: bp etc.
jscher2000
  • Top 10 Contributor
8635 solutions 70627 answers

mlhorner said

Firefox crashed again while it still thought it was 61.0.2 but there's no ID for the log. The crash log says submitted, but there are two files in the pending folder and no file with Crash ID: bp etc.

The crash log on the about:crashes page? Usually you can view the report by clicking that link. If the link isn't working, and there's nothing on disk, I don't know how to find it.

''mlhorner [[#answer-1147246|said]]'' <blockquote> Firefox crashed again while it still thought it was 61.0.2 but there's no ID for the log. The crash log says submitted, but there are two files in the pending folder and no file with Crash ID: bp etc. </blockquote> The crash log on the '''about:crashes''' page? Usually you can view the report by clicking that link. If the link isn't working, and there's nothing on disk, I don't know how to find it.

Question owner

Right. Thanks. I think going there got it to actually submit. At any rate, it gives ID: 1a4b7cf1-3a0a-40e2-80f9-935ee0180827 Note that the vast majority of the up time was the laptop being asleep.

Right. Thanks. I think going there got it to actually submit. At any rate, it gives ID: 1a4b7cf1-3a0a-40e2-80f9-935ee0180827 Note that the vast majority of the up time was the laptop being asleep.
Shadow110 1072 solutions 14836 answers

Hi, without the bp- and as a link there is nothing we can do with the numbers.

Hi, without the bp- and as a link there is nothing we can do with the numbers.
jscher2000
  • Top 10 Contributor
8635 solutions 70627 answers

This is the same mismatched versions error as before: "Signature: parentBuildID != childBuildID"

https://crash-stats.mozilla.com/report/index/1a4b7cf1-3a0a-40e2-80f9-935ee0180827

I thought if you restarted Firefox a few times before the crash occurred, then we would get past that one. ???

This is the same mismatched versions error as before: "Signature: parentBuildID != childBuildID" https://crash-stats.mozilla.com/report/index/1a4b7cf1-3a0a-40e2-80f9-935ee0180827 I thought if you restarted Firefox a few times before the crash occurred, then we would get past that one. ???

Question owner

Sorry. I wasn't paying attention to the fact that about:crashes wasn't giving me the proper form of ID. However, going there did create the file on my disk with the number you do want. Crash ID: bp-1a4b7cf1-3a0a-40e2-80f9-935ee0180827. Wait, those are the same number just with bp in front. If this isn't the number you want, I'm out of ideas. I've looked both places that are suggested and this is all that shows up.

Sorry. I wasn't paying attention to the fact that about:crashes wasn't giving me the proper form of ID. However, going there did create the file on my disk with the number you do want. Crash ID: bp-1a4b7cf1-3a0a-40e2-80f9-935ee0180827. Wait, those are the same number just with bp in front. If this isn't the number you want, I'm out of ideas. I've looked both places that are suggested and this is all that shows up.
Tyler Downer
  • Top 25 Contributor
  • Moderator
1529 solutions 10654 answers

It looks like the crash you are experiencing has been fixed in Firefox 62. That version will be released on Sept 5th.

You can either wait, and then install the update then, or install the beta version of Firefox now, https://www.mozilla.org/en-US/firefox/channel/desktop/

Either way, this is fixed in that version.

It looks like the crash you are experiencing has been fixed in Firefox 62. That version will be released on Sept 5th. You can either wait, and then install the update then, or install the beta version of Firefox now, https://www.mozilla.org/en-US/firefox/channel/desktop/ Either way, this is fixed in that version.

Question owner

Yesterday I installed Firefox 62.0.0 hoping the bugs here had been fixed. This morning I had not been in the browser for more than a few minutes before Firefox crashed. The report was supposedly sent because the submit log says: [Sun Sep 9 10:53:41 2018] Crash report submitted successfully However, last crash merely says 1536504792 and the pending folder has a .dmp and a .xtra file both named 43F09A9D-0D61-4374-8DAF-03607F1D56CB. Furthermore, when I restart Firefox, it is at 61.0.1 again. So all three problems remain: frequent crashes, reversion to version 61.0.1 after every crash regardless of what I have deleted before reinstalling, claim that a crash report is filed but in fact I have to trigger the report manually. As expected, about:crashes only lists an unsubmitted crash report. I click on the unsubmitted report and after about a minute (not a few seconds) the report appears on-screen with the id 237c24b1-3a91-40e2-abb3-fe3130180909 so I think it's now submitted. I've just spent 20 minutes on this, so I am once again going to have to switch back to Safari so I can actually get things done.

Yesterday I installed Firefox 62.0.0 hoping the bugs here had been fixed. This morning I had not been in the browser for more than a few minutes before Firefox crashed. The report was supposedly sent because the submit log says: [Sun Sep 9 10:53:41 2018] Crash report submitted successfully However, last crash merely says 1536504792 and the pending folder has a .dmp and a .xtra file both named 43F09A9D-0D61-4374-8DAF-03607F1D56CB. Furthermore, when I restart Firefox, it is at 61.0.1 again. So all three problems remain: frequent crashes, reversion to version 61.0.1 after every crash regardless of what I have deleted before reinstalling, claim that a crash report is filed but in fact I have to trigger the report manually. As expected, about:crashes only lists an unsubmitted crash report. I click on the unsubmitted report and after about a minute (not a few seconds) the report appears on-screen with the id 237c24b1-3a91-40e2-abb3-fe3130180909 so I think it's now submitted. I've just spent 20 minutes on this, so I am once again going to have to switch back to Safari so I can actually get things done.

Question owner

I'm very suspicious that my crashes were being caused by Firefox repeatedly being reinstalled in the background (originally with 61.0.1 which was inconsistent with what I was trying to use at the time). I have not been using Firefox at all since last post and have deleted it from my system multiple times but after a few hours, Firefox (now 62.0.0) is always back again. Tech support at school says they are not pushing it out to us. I have nothing set up to automatically install anything - not even updates without asking. Any clue what could be causing this? I'm not touching Firefox with a 10 foot pole until I understand why it is acting like a very bad virus. Both Avast and Malwarebytes say my computer is completely clean. I know it's not coming from some weird TimeMachine restore because it happens even if I'm not connected to TimeMachine. My search skills are failing to turn up anything similar so I'm hoping someone here has a clue.

I'm very suspicious that my crashes were being caused by Firefox repeatedly being reinstalled in the background (originally with 61.0.1 which was inconsistent with what I was trying to use at the time). I have not been using Firefox at all since last post and have deleted it from my system multiple times but after a few hours, Firefox (now 62.0.0) is always back again. Tech support at school says they are not pushing it out to us. I have nothing set up to automatically install anything - not even updates without asking. Any clue what could be causing this? I'm not touching Firefox with a 10 foot pole until I understand why it is acting like a very bad virus. Both Avast and Malwarebytes say my computer is completely clean. I know it's not coming from some weird TimeMachine restore because it happens even if I'm not connected to TimeMachine. My search skills are failing to turn up anything similar so I'm hoping someone here has a clue.
Tyler Downer
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This is a school computer? then it very likely has some sort of software (such as deep freeze) that resets the computer every night to some other state. Firefox won't reinstall itself.

This is a school computer? then it very likely has some sort of software (such as deep freeze) that resets the computer every night to some other state. Firefox won't reinstall itself.

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Tech support says not. The reset happens much more often than once per day.

Tech support says not. The reset happens much more often than once per day.
Tyler Downer
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1529 solutions 10654 answers

Tech support isn't telling the truth then, or you have something else on your computer preventing changes to Apps from being permanent.

Tech support isn't telling the truth then, or you have something else on your computer preventing changes to Apps from being permanent.